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158 escalation manager jobs at 102 companies in Florida

2mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Palo Alto Networks
Palo Alto NetworksNASDAQ: PANW: Provides enterprise-grade network, cloud, and endpoint security software.
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
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4w
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IVT Research Escalation Specialist
Melbourne, Florida, United States
OnsiteFull Time
Percepta
Percepta: Provides customer experience and business services for automotive brands.
1+ YOEHigh school diploma, 1+ year CRC/customer service experience, strong conflict resolution and communication skills, ability to manage escalated cases, type 30 WPM, use desktop computer.
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3d
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Product Manager
Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Louisiana or Maryland or Maine or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
ServiceTrade
ServiceTrade: Software platform for commercial mechanical and fire contractors.
3+ YOE3+ years B2B SaaS product management, roadmap ownership, customer escalation management, technical understanding of APIs/integrations, strong stakeholder communication and metrics-driven delivery.
Jira, Wrangle, Monday, Claude, APIs, iOS SDK, Android SDK
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1w
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Manager of Managed Services
Gainesville or United States
$90k/yr RemoteFull Time
Feathr
Feathr: Marketing and fundraising platform for nonprofit organizations.
2+ YOE4+ Mgmt4+ years managing direct reports, 2+ years customer-facing service delivery, MarTech/SaaS or agency background, proven systems-building and escalation ownership, hiring and performance management experience.
Feathr
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3w
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District Installation Manager - Ft. Myers, FL
Fort Myers, Florida, United States
FieldFull Time
The Home Depot
The Home DepotNYSE: HD: Retailer of home improvement products, building materials, and tools.
10+ YOELead field install teams to manage post-sale job flow, perform pre-installation and job site inspections, handle escalations, use data and reporting to meet cycle time and satisfaction targets.
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2w
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Scan Data Programs Manager
New Hartford or Colorado or Georgia or North Carolina or Minnesota or Pennsylvania or New York or Illinois or Texas or Florida
$90k-$110k/yr RemoteFull Time
PAR Technology
PAR TechnologyNYSE: PAR: Provides unified software and hardware for restaurant operations.
3+ YOE3+ years program or operations experience; strong stakeholder communication; ticketing/tool experience; detail-oriented with reporting and escalation skills.
Jira, Zendesk, Salesforce, Microsoft Teams
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1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
Advisor360°
Advisor360°: Provides an integrated SaaS platform for wealth management firms.
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
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2w
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Live Manager
Pensacola, Florida, United States
$67k-$72k/yr OnsiteFull Time
PenAir Credit Union
PenAir Credit Union: Member-owned financial cooperative offering banking and lending services.
5+ YOE5+ years related experience; two-year college degree or equivalent training; strong leadership, coaching, and member-service skills; ability to manage staff, schedules, vendor relationships, and escalations.
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1w
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Assistant Manager
Melbourne, Florida, United States
$14-$17/hr OnsitePart Time
Soar QSR: Operates a large network of Sonic Drive-In fast-food franchises.
0.5+ YOEManage drive-in operations and employees during shifts; perform opening/closing, staffing, cost-control, sanitation, and guest issue escalation. Requires management experience and basic computer/math skills.
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2w
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Case Manager
Navarre Beach, Florida, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
1+ YOEBachelor's in social work/counseling or related field required; CPR and de-escalation/restraint certification required; 1+ years behavioral health or case management experience preferred.
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3w
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Assistant Property Manager
Santa Rosa Beach, Florida, United States
$21-$24/hr FieldFull Time
Awayday
Awayday: A national vacation rental management platform serving property owners.
Manage a small team and vendors, maintain property standards, perform inspections, handle guest escalations, and travel within a designated territory.
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1w
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Telecare Team Manager
Miramar, Florida, United States
OnsiteFull Time
VITAS Healthcare
VITAS Healthcare: Provides hospice and palliative care for end-of-life patients.
2+ YOE2+ MgmtActive RN license, ADN required, 2+ years hospice nursing, 2+ years leadership/management in call center or clinical operations, proficiency with Microsoft Office, experience managing clinical escalations and root cause analysis.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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1mo
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Principal Delivery Executive - Service Delivery Manager (Tampa, FL, US)
Miami or Tampa
$118k-$270k/yr OnsiteFull Time
Capgemini
CapgeminiEuronext Paris: CAP: Provides global IT consulting and digital transformation services.
Lead end-to-end IT infrastructure service delivery, ensure SLA and contractual compliance, own account financials, drive service governance and continuous improvement, and act as executive escalation for client issues; ITIL V3 Foundation required.
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1w
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Kissimmee, Florida - District Manager
Kissimmee, Florida, United States
OnsiteFull Time
Cellairis
Cellairis: Retailer of mobile device accessories and electronics repair services.
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/coach managers, schedule and budget, inventory control, customer escalation resolution, valid driver\u0002s license, pass background/drug checks.
Microsoft Office
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3w
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Store Manager - Aventura Mall
Aventura, Florida, United States
OnsiteFull Time
BYLT Basics
BYLT Basics: Premium transitional apparel for active and professional lifestyles.
Manage daily store operations, lead and schedule staff, handle inventory and cash procedures, enforce SOPs, resolve customer escalations, and maintain store appearance and safety.
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1mo
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Software Engineering Manager
Tampa, Florida, United States
RemoteFull Time
Spectrio
Spectrio: Provider of technology-enabled customer engagement and digital signage solutions.
5+ YOE2+ MgmtManage and mentor an agile software engineering team; 2+ years people management, 5+ years software engineering, OOP and architectural design experience, cloud (AWS), Docker, CI/CD, Agile, cross-functional collaboration, production escalation management.
.NET, Java, Python, JavaScript/Node.js, AWS, Docker, CI/CD, Zendesk, Jira
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2w
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Quality Assurance Manager
Bradenton, Florida, United States
$50k-$60k/yr OnsiteFull Time
American Residential Services
American Residential Services: Provides residential and commercial heating, cooling, and plumbing services.
3+ YOE3+ years customer service experience required; QA/customer satisfaction experience preferred. Must handle escalations, de-escalate conflicts, be highly organized, and pass drug screen, MVR, and background check.
Customer Satisfaction Tool (CST), Microsoft Excel, Microsoft Outlook, Microsoft Word, CRM
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1w
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
Centersquare
Centersquare: Provides secure colocation and data center connectivity services.
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
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1mo
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Manager, Client Operations
Jacksonville, Florida, United States
OnsiteFull Time
Intercontinental Exchange
Intercontinental ExchangeNYSE: ICE: Operates global financial exchanges, clearing houses, and mortgage platforms.
5+ YOE2+ MgmtBachelor's degree, 5+ years in technical support/project management/client services with 2+ years in a lead/management role; experience in SaaS operations, incident management, escalation workflows, network troubleshooting, Windows environments, CRM/ticketing, strong communication and leadership skills.
Windows Desktop, CRM systems, ticketing platforms, support analytics tools
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2w
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Operational Account Manager - NAM
Orlando or Argentina
RemoteFull Time
WebBeds
WebBedsASX: WEB: Global B2B marketplace connecting travel suppliers and buyers.
3+ YOE3-5 years travel/customer service experience, account management, escalation handling, stakeholder management, project skills, advanced Microsoft Office, fluent English and Spanish, availability to travel.
Microsoft Office
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