4 escalation manager jobs at 4 companies in Scissors, TX
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Onsite Call Center Operations Manager - Harlingen, TX
Harlingen, Texas, United States
OnsiteFull Time
Advanced Call Center Technologies: Provides outsourced customer care and business process solutions.
Experience leading call center teams (10-25), coaching and developing associates, monitoring real-time productivity, handling escalations, enforcing attendance and performance policies, and participating in hiring and performance reviews.
nVentNYSE: NVT: Manufactures electrical connection and protection products for industrial systems.
Supervise production area, enforce safety and hygiene, minimize unplanned downtime using problem-solving tools, monitor production schedules and metrics, manage attendance and leave, lead performance meetings, escalate production issues, support pilot runs.
La Joya Independent School District: Public school district providing K-12 education in Texas.
3+ YOEMaster's required; 3+ years working with students in school settings; experience with MTSS, PBIS, restorative practices, student discipline, data analysis, and leadership; strong communication and de-escalation skills.
Lone Star National Bank: Texas-based community bank providing personal and commercial financial services
5+ YOE5+ years sales/Medicare leadership experience, active health/life insurance license, AHIP certification ability, strong CMS knowledge, CRM and Microsoft Office proficiency, sales and escalation handling, ability to travel within Texas.
Microsoft Office, Customer Relationship Management (CRM)