87 escalation manager jobs at 56 companies in Soquel, CA
1w
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
1w
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Sr. Product Escalation Manager
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
7+ YOE7+ years in technical support/escalation/incident or TAM roles; experience managing enterprise customer escalations, RCA programs, cross-functional coordination, and executive communication.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk
2mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
1mo
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
2mo
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Project Manager
Sunnyvale, California, United States
$136k-$166k/yr HybridFull Time
Bachelor's degree in CS/Engineering or related field; experience in project management, technical support, software development, or QA; capable of handling complex customer escalations and coordinating with sales and support engineers.
1w
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CONTRACT: Contract Steering Program Manager - Autonomous Driving
Belmont, California, United States
$165k-$190k/yr HybridFull Time
8+ YOE8+ years in commercial/OEM/importer/fleet roles; experience steering complex contracts, program management, stakeholder coordination, and risk escalation; bachelor’s degree or equivalent; MBA preferred.
3w
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User Experience and Support Program Manager - USDS
San Jose, California, United States
$88k-$203k/yr OnsiteFull Time
5+ YOEBA/BS,5+ years program management or customer support operations experience in tech/finance/e-commerce/digital payments,proficiency with data analysis and visualization (Excel,Tableau) and Ticketing/CRM,strong communication and escalation experience.
Microsoft Excel, Tableau, Ticketing/CRM systems
5d
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Senior Operations Manager, Ambient Infrastructure
Mountain View, California, United States
$120k-$150k/yr OnsiteFull Time
8+ YOE8+ years in operations (healthcare tech preferred), triage and escalation ownership, strong documentation and written communication, stakeholder alignment, EHR integration knowledge.
Linear, Epic, Meditech Expanse, Athena, Cerner, eClinicalWorks, HL7, FHIR, REST APIs, token-based authentication
4w
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, hands-on lab experience, strong cross-functional and escalation management abilities.
Linux, NVIDIA GPU
2mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
1mo
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Assistant Store Manager
Santa Clara, California, United States
$25/hr OnsiteFull Time
3+ YOE3+ Mgmt3+ years retail management experience; ability to manage store operations, drive sales and KPIs, recruit/train staff, ensure customer experience, resolve guest escalations, and maintain health & safety standards.
1mo
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Security Account Manager
Santa Clara, California, United States
$65k-$75k/yr OnsiteFull Time
2+ YOEResponsible for managing customer relationships for managed security services; requires 2+ years cybersecurity/account management experience, SOC/incident response knowledge, strong communication, and ability to handle escalations and renewals. U.S. citizenship required.
SIEM, Microsoft Office, Windows, Linux, Unix
2w
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
1w
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Resolution Manager
San Jose or Durham or Mexico City or Bengaluru or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
€70k-€104k/yr HybridFull Time
3+ YOE3+ years escalation/technical support experience in enterprise support, strong communication, conflict resolution, organization, conference facilitation, and bachelor-level technical background.
Slack, VMware, Citrix, Microsoft
1w
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Senior Manager, Customer Success
Raleigh or Santa Clara
$134k-$252k/yr OnsiteFull Time
7+ YOE2+ Mgmt7+ years customer-facing experience,2+ years people management,experience in enterprise SaaS/IT,health with customer lifecycle,health-score governance,and executive escalation.
Gainsight, Salesforce
4w
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Assistant Store Manager
Fremont, California, United States
$29/hr OnsiteFull Time
Lead and develop store team, maintain operational and visual standards, support sales and inventory management, execute loss prevention and safety procedures, and provide strong customer service and de-escalation skills.
1mo
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Customer Success Manager (US)
Palo Alto, California, United States
$130k-$170k/yr HybridFull Time
3+ YOE3+ years in customer-facing roles; technical understanding of software integrations; proven ability to manage multiple enterprise accounts; strong communication, organization, and problem escalation skills.
Linear, SAP, NetSuite, Oracle, Coupa, Dynamics, Salesforce
1mo
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Order Fulfillment Manager
San Jose, California, United States
HybridFull Time
Experience in order fulfillment or supply chain operations in high-growth tech; strong escalation management, contract manufacturer coordination, analytical skills, and cross-functional communication. Familiarity with ERP/CRM/backlog systems and operational reporting.
ERP, CRM
1mo
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Senior Customer Success Manager
Chicago or Mountain View
$140k-$165k/yr HybridFull Time
5+ YOE5+ years in customer-facing roles with account management experience; strong BI/analytics knowledge (data warehouses, ETL, SQL); consultative approach, escalation and project management skills; presentation and relationship-building; AI literacy.
ThoughtSpot, Looker, Sigma Computing, Microstrategy, Tableau, Qlik, Microsoft Power BI, SQL, FiveTran, Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle, AWS, Azure, Google Cloud, Spotter, SpotterViz, LLMs
3w
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Technical Account Manager
San Jose, California, United States
$108k-$122k/yr OnsiteFull Time
5+ YOEBachelor's preferred or equivalent, 5+ years customer-facing technical experience (TAM/support), strong server (x86) troubleshooting, Linux experience, excellent communication, ability to lift 40 lbs, account management and escalation skills.
Linux
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