2w
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YouTube Escalation Specialist, Scaled Comms and Escalations
Los Angeles or San Bruno
$90k-$129k/yr OnsiteFull Time
2+ YOEBachelor's or equivalent experience,2 years in trust and safety/incident management/escalation or crisis response,experience investigating user-facing issues,excellent editorial and communication skills,ability to inform executive decisions.
2mo
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Policy Escalation Lead, High Harm - USDS
Culver City or Los Angeles
$111k-$257k/yr OnsiteFull Time
5+ YOE5+ years in trust & safety or content policy focused on high-harm issues; proven leadership, operational excellence, policy analysis, and decision-making in ambiguous environments.
1w
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TikTok Shop - Oncall Escalation Program Manager
Los Angeles or New York City or Singapore or United Kingdom or Ireland or France or Germany or United Arab Emirates or Indonesia or Korea or Japan
OnsiteFull Time
BA/BS or equivalent; experience creating/managing escalation processes; stakeholder management; QA and KPI experience; data-driven with Excel; e-commerce experience preferred.
Microsoft Excel
1mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
1mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
1w
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Underwriting Manager
Anaheim, California, United States
$85k-$100k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years merchant underwriting experience, 2+ years underwriting leadership, strong merchant acquiring and risk knowledge, ability to review complex financials, and to develop policies and manage escalations.
Microsoft Office, Adobe Acrobat, TSYS
1mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
1mo
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Property Manager
Baldwin Park, California, United States
$24-$26/hr OnsiteFull Time
2+ YOEHigh school diploma, minimum 2 years property management experience (LIHTC/HUD/HOME preferred), Microsoft Office and property management software proficiency, ability to develop budgets, tenant relations and de-escalation skills, access to reliable transportation.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
2w
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Clinical Manager, Outpatient
Denver or Westminster or Westminster
$67k-$90k/yr OnsiteFull Time
Master's degree required, current clinical/social work license, CPR and de-escalation certification within 30 days, clinical oversight and program management experience.
1mo
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Operations Manager
Inglewood, California, United States
HybridFull Time
10+ YOE3+ Mgmt10+ years operations experience with 3+ years managing teams; strong supply chain, inventory, and customer escalation skills; excellent written/verbal communication; Bachelor's preferred; proficiency with operational tools and data analysis.
Google's suite of tools, NetSuite, Notion, Slack, Gorgias, Aircall, DispatchTrack
1w
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Compton, California - District Manager
Compton, California, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/coach managers, budgeting, inventory purchasing, scheduling, customer escalation resolution, valid driver's license and reliable transportation required.
Microsoft Office
1w
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Care Manager
Los Angeles, California, United States
$27-$32/hr FieldFull Time
2+ YOE2+ years case management experience, bachelor\u0019s degree in social work/health/public health, crisis/de-escalation skills, valid driver\u0019s license and insurance, EHR proficiency, ability to work evenings/weekends.
Microsoft Windows, Database software, Electronic Health Records System
1w
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
6d
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Property Manager
Los Angeles, California, United States
$42k-$45k/yr OnsiteFull Time
2+ YOEMinimum 2 years affordable housing/property management experience with Tax Credit or HUD properties, knowledge of Housing First, conflict resolution and de-escalation, proficiency in Word/Excel/Outlook, valid California driver’s license and auto insurance, pass criminal background check.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
3w
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Retail Accounts, Sr. Manager
Los Angeles, California, United States
$81k-$127k/yr OnsiteFull Time
7+ YOE7+ years progressive account management or operations experience in B2B/manufacturing; proven leadership, cross-functional operational knowledge, escalation management, process improvement, strong communication and data analysis skills.
2w
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Contract Manager
Los Angeles, California, United States
$65k-$70k/yr OnsiteFull Time
2+ MgmtSupervisory experience (2+ years), leadership, customer service, safety compliance, conflict de-escalation, ability to lift 50 lbs, flexible schedule, Microsoft Office and database experience.
Microsoft Office, Outlook
3w
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Manager, IT Service Delivery
Whittier, California, United States
$93k-$153k/yr OnsiteFull Time
3+ YOEManage L2/3 support, ITSM/ServiceNow improvements, automation, monitoring, disaster recovery, change management, escalate/resolving complex end-user issues; experience with desktop support delivery and managing multiple teams required.
ServiceNow, Microsoft Windows, XenApp, XenDesktop, Citrix, Windows Performance Analyzer (WPA), AD, GPO
3d
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Resident Services Manager - Multi-Family Property Management
Costa Mesa, California, United States
$70k-$75k/yr OnsiteFull Time
Experience in multi-family operations with supervisory experience, eviction and escalated resident issue management, strong customer service and technology proficiency; degree or certificate in hospitality management preferred.
Sugar CRM, PeerSpace, Smart Rent Management
2w
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Call Center Operations Manager
West Hollywood, California, United States
$90k/yr OnsiteFull Time
Manage and coach intake team, conduct and oversee client intakes, evaluate case eligibility, provide escalation support, track performance metrics; Spanish speakers encouraged.
2w
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Manager of IT Service Desk
Boston or Wilmington or Las Vegas or Aliso Viejo
$100k-$120k/yr HybridFull Time
Experience managing an IT service desk team; hands-on Microsoft 365, Entra ID/Azure AD, Jira Service Management, Cisco Meraki, Fortinet, and FortiClient experience; on-call escalation and vendor coordination skills.
Microsoft 365, Entra ID / Azure AD, Exchange Online, Teams, SharePoint, Intune, Jira Service Management, Cisco Meraki, Fortinet, FortiClient
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