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42 escalation manager jobs at 30 companies in Toms River, NJ

3w
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CPC Denials Escalation Analyst
West Long Branch, New Jersey, United States
$35-$38/hr OnsiteFull Time
Allied Digestive Health
Allied Digestive Health: Private gastroenterology and hepatology care network serving patients across New Jersey and New York.
5+ YOERequires CPC, CPB, or AHIMA associate degree; 5+ years of revenue cycle management experience; CPT, HCPCS, and charge capture knowledge; and Athena, Epic, or comparable PM/EHR experience.
Athena, Epic, PM/EHR, CPT, HCPCS
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1mo
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Service Management Consultant - Major Incident Manager
Bridgewater or Warren
$56k-$109k/yr OnsiteFull Time
Capgemini
CapgeminiEuronext Paris: CAP: Global leader in consulting, digital transformation, and engineering services.
Lead onshore/offshore incident teams, declare and manage major incidents, ensure SLA adherence, coordinate service restoration, escalate operational issues, ITIL knowledge and 24x7 shift experience required.
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2d
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Senior Account Manager
Blue Bell or Maple Shade
$55k-$65k/yr OnsiteFull Time
Shields Facilities Maintenance
Shields Facilities Maintenance: Private facilities-management providing maintenance, janitorial, construction, and project-management services to national accounts.
Oversee account managers, manage customer and vendor scopes of work, monitor service milestones, review margins, enforce compliance, resolve escalations, and complete management reports.
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5d
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Help Desk Manager
Trenton, New Jersey, United States
$60-$64/hr HybridFull Time, Contract
CAI
CAI: Global technology services firm uniting talent and technology.
5+ YOE5+ MgmtRequires 5+ years each in help desk management, incident management, ticketing systems, customer support, and escalation management, plus experience leading support teams, managing SLAs/KPIs, workflows, reporting, and Salesforce Service Cloud.
Salesforce Service Cloud, mouse, keyboard, monitor
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2mo
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Assistant Store Manager
Trenton or Fairless Hills
$17-$17/hr OnsiteFull Time
The Salvation Army Eastern Territory
The Salvation Army Eastern Territory: Evangelical Christian nonprofit providing worship and social services to vulnerable communities in the Eastern U.S. and Caribbean.
Supervise retail sales staff, adjust schedules, train and evaluate employees, track results, resolve escalated customer complaints; prior retail or customer service experience and strong communication and leadership skills required.
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2w
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Retail Assistant Store Manager-Jersey Shore Premium Outlets
Tinton Falls, New Jersey, United States
$20-$25/hr OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Specialty retailer of home fragrances and personal care products.
Prior management experience preferred, ideally in retail; proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills; high school diploma, GED, or relevant work experience.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
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1mo
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Residential Counselor Manager
Camden, New Jersey, United States
$58k-$63k/yr OnsiteFull Time
CFG Residentials
CFG Residentials: Private physician-owned behavioral healthcare provider serving individuals, families, hospitals, schools, and communities across New Jersey.
4+ YOE1+ MgmtBachelor's degree in social work, psychology or related field; valid driver's license; 4 years direct care with youth in behavioral health or institutional setting; 1 year supervisory experience; First Aid and CPR; ability to perform therapeutic holds and de-escalation.
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1mo
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Client Service Manager, East
Mount Laurel Township, New Jersey, United States
$48k-$72k/yr OnsiteFull Time
LaborFirst
LaborFirst: Privately held healthcare navigation and benefits-management provider serving unions, employers, and their members.
4+ YOEHigh school diploma, AZ Health license, 4+ years client/customer service or benefits experience in healthcare or call-center setting; strong written/verbal communication; Microsoft Word/Excel proficiency; experience with databases and escalations.
Microsoft Word, Microsoft Excel, Salesforce, Box
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1mo
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta or Franklin
RemoteFull Time
Censis
CensisNYSE: FTV: Industrial technology providing essential, mission-critical workflow solutions.
Support senior CSMs with customer onboarding, escalation handling, QBR prep, cross-functional coordination, and client enablement; strong written/verbal communication, attention to detail, time management, and organization.
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1w
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Case Managers
Brooklyn, New York, United States
$25/hr FieldFull Time
The Jewish Board
The Jewish Board: Provides mental health and social services to New Yorkers.
Bachelor's degree required. Experience with serious mental illness, substance use disorders, or trauma required; human services experience preferred. Requires crisis de-escalation, documentation, communication, and organizational skills.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Wealth Management
PNC Wealth Management: U.S. private wealth-management subsidiary providing brokerage, investment advisory, financial-planning, and insurance services to individuals and families.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
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1mo
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Call Center Supervisor (On-Site)
Monroe, New Jersey, United States
$55k-$80k/yr OnsiteFull Time
Apex Service Partners
Apex Service Partners: Home services platform partnering with regional service providers.
Supervisory experience in a contact/call center, coaching and performance management, KPI and workforce oversight, escalation management, ADP and CRM experience preferred, strong communication and analytical skills.
ADP, CRM
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1mo
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Resident Safety Coordinator
Staten Island, New York, United States
$18-$22/hr OnsiteFull Time
New Broadview Manor
New Broadview Manor: Private New York operator of assisted-living communities serving seniors and adults with medical and daily-living support.
2+ YOEExperience in safety management, de-escalation, conflict resolution, working with vulnerable populations, strong communication, and sound judgment in high-pressure settings.
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1w
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Import Supervisor
Elizabeth, New Jersey, United States
$60k-$70k/yr OnsiteFull Time
Shipco Transport
Shipco Transport: Private global NVOCC providing ocean LCL and FCL consolidation, airfreight, and intermodal shipping services to freight forwarders.
Requires strong import freight forwarding knowledge, supervisory or team-lead experience preferred, customer service and problem-solving skills, excellent communication, organization, and escalation management.
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2mo
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XDT Market Supervisor
Mercerville, New Jersey, United States
$71k-$118k/yr OnsiteFull Time
Lowe's
Lowe'sNYSE: LOW: Home improvement retailer serving customers with solutions for the home.
5+ YOE5+ Mgmt5+ years supply chain leadership experience, high school diploma/GED required; experience with WMS, team management, hiring/training, customer escalation resolution, and performance analysis.
Warehouse Management System (WMS)
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5d
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Global Banking & Markets Operations-New York-Analyst-Trade Processing
New York City, New York, United States
$70k-$95k/yr OnsiteFull Time
Goldman Sachs
Goldman SachsNYSE: GS: Global investment banking, securities and investment management firm.
Supports liquidity trade management, trade processing, operational controls, regulatory initiatives, workflow improvements, exception resolution, and risk escalation across global trading and sales operations.
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2mo
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Client Services Team Lead
Newtown, Pennsylvania, United States
$100k-$120k/yr OnsiteFull Time
Syneos Health
Syneos Health: Integrated biopharmaceutical solutions from lab to life.
Lead and coach Client Services Managers, serve as escalation point, drive process improvement and change management, translate strategy to execution; requires Associate's or BA/BS, strong communication, analytical, and leadership skills, and Microsoft Office proficiency.
Microsoft SharePoint, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
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1mo
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Licensed Mental Health Counselor (NY HELPS), South Beach Psychiatric Center, P27636
Staten Island, New York, United States
$71k-$90k/yr OnsiteFull Time
New York State Office of Mental Health
New York State Office of Mental Health: Government agency operating psychiatric centers and regulating mental-health programs for New Yorkers.
Active New York LMHC required; provide case management, crisis response, assessments, de-escalation, treatment team participation, and service coordination for individuals with severe mental illness.
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1mo
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Youth Engagement Support Staff (Swing Shift On-call Per-diems) AC
Atlantic City, New Jersey, United States
$20/hr OnsiteTemporary
Covenant House New Jersey
Covenant House New Jersey: Nonprofit New Jersey provider of housing and supportive services for youth experiencing homelessness and human trafficking survivors.
0+ YOEProvide trauma-informed youth engagement, crisis de-escalation, documentation in ETO and HMIS, support case management and implementation of youth success plans; valid driver\u0002s license required.
ETO, HMIS
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2d
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Customer Experience Consultant
New Jersey or Ohio or Illinois or Florida or Chicago or Columbus or South Brunswick Township or Orlando
$104k-$157k/yr HybridFull Time
OnTrac
OnTrac: National last-mile delivery and e-commerce logistics provider.
Bachelor's degree required; operations, supply chain, business, analytics, or related study preferred. Requires customer-facing operations, escalation management, service recovery, reporting, metrics, communication, and problem-solving experience.
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