126 escalation manager jobs at 76 companies in Upton, MA
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Escalation Manager
Boston, Massachusetts, United States
$85k-$105k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling executive high-severity escalations, experience with enterprise accounts and partnering with Product/Engineering, strong executive communication, data-driven root-cause skills.
1w
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Regulatory Escalation Specialist Intermediate
Johnston, Rhode Island, United States
OnsiteFull Time
3+ YOEBachelor's degree in business or related field, minimum 3 years' relevant experience, strong regulatory knowledge, analytical and communication skills, ability to manage escalations and cross‑functional projects.
4d
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
Oracle, ERMS, Microsoft Outlook, Sunrise
2mo
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Installation & Service Manager
Somerville, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in operations, project management, or field services; strong project and vendor management, startup experience, ability to build processes, coordinate logistics, and manage service escalations.
2w
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District Installation Manager Woburn, MA
Woburn or Massachusetts
$75k-$85k/yr FieldFull Time
10+ YOE10+ years experience in construction/home improvement or related field; managing field install teams, job flow, inspections, and customer escalations; bachelor's-level education typical.
1mo
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Senior Technical Program Manager, AISF
Cambridge, Massachusetts, United States
$140k-$173k/yr OnsiteFull Time
5+ YOE5–7 years program/project management experience in research- or engineering-driven environments; strong stakeholder management, communication, and ability to run governance, roadmaps, and risk escalation.
1mo
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Senior Manager, Services GTM - NA
Boston, Massachusetts, United States
$150k-$180k/yr HybridFull Time
5+ Mgmt5+ years leadership in professional services or sales; experience at the sales–services interface, escalation management, enterprise/SaaS delivery, strong project management, C-level engagement, and excellent communication.
1mo
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Manager, Regional Service, East
Tewksbury, Massachusetts, United States
$100k-$135k/yr OnsiteFull Time
Proven field service leadership, workforce planning, KPI management, customer escalation resolution, FSM and MS Office experience, willingness to travel up to 25%, US work authorization required.
ServiceMax, Microsoft Office
2mo
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Sr. Tech Infra Program Manager, DTI Product Integration
Austin or Nashville or North Reading
$141k-$201k/yr OnsiteFull Time
5+ YOE5+ years program/technical project management and technical experience; managing escalations, stakeholder influence, risk mitigation, and IT infrastructure deployments. Bachelor's preferred.
1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
3mo
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Quality Manager
East Providence, Rhode Island, United States
$130k-$150k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years quality experience in automotive manufacturing, 3+ years people leadership, strong knowledge of IATF 16949/ISO 9001, APQP/PPAP, PFMEA, SPC, MSA, 8D, supplier quality and customer escalation management.
APQP, PPAP, PFMEA, SPC, MSA, Gage R&R, 8D, QMS
1w
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8055 - Assistant Store Manager PT
Braintree, Massachusetts, United States
$17-$18/hr OnsitePart Time
Manage store performance and associates, execute sales and merchandising strategies, handle customer escalations, and perform cash and inventory operations.
MPOS, Lids Custom, Point-of-Sale
3w
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Facility - Maintenance Manager
Haverhill, Massachusetts, United States
OnsiteFull Time
4+ YOEHigh school diploma, 4+ years facility maintenance experience, HVAC/electrical/refrigeration training preferred, valid driver’s license, CPR and de-escalation/restraint certifications, ability to perform repairs and manage contractors.
3w
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Sunday Manager
Cambridge, Massachusetts, United States
$49-$59/hr OnsitePart Time, Temporary
3+ YOE1+ MgmtBachelor's degree required, 3 years public library or customer-service experience with 1 year supervisory experience; ALA master's preferred. Strong customer service, supervisory, communication, de-escalation, and data analysis skills.
1w
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Technical Account Manager Lead AMER
Boston or New York
OnsiteFull Time
Proven leadership of 10+ people, technical account management experience, strong API and integration knowledge (REST, SOAP, OAuth, JSON/XML), hands-on mentorship and escalation management.
REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), Workato, Mulesoft, Zapier
2w
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
1mo
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Technical Account Manager (TAM)
Boston or New York
RemoteFull Time
7+ YOE7+ years in technical account management or solutions architecture with deep knowledge of Snowflake, Databricks, and BigQuery; post-sales technical ownership, deployments, migrations, escalation management, and East Coast (ET) availability.
Snowflake, Databricks, Google BigQuery
4d
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Retail Assistant Store Manager-Fashion Crossing
North Attleborough, Massachusetts, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail; proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills; high school diploma, GED, or relevant work experience.
23h
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Clinical Manager, Behavioral Health
Methuen, Massachusetts, United States
OnsiteFull Time
3+ YOE3+ MgmtRequires a nursing, psychology, social work, or mental health counseling degree; 3–5 years of progressive acute behavioral health leadership; relevant licensure or certification; BLS; and de-escalation training.
3w
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Case Manager - Assertive Community Treatment (ACT)
Nashua, New Hampshire, United States
$23-$28/hr FieldFull Time
1+ YOEBachelor's in social work/psychology/human services, 1+ years related experience preferred, strong assessment, crisis intervention, de-escalation, communication, and collaboration skills.
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