72 escalation manager jobs at 38 companies in Ware, MA
2w
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
Oracle, ERMS, Microsoft Outlook, Sunrise
2w
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Program Manager
Hartford, Connecticut, United States
$65k-$67k/yr OnsiteFull Time
3+ YOE3+ MgmtBachelor’s degree, 3–5 years of administrative and supervisory experience in behavioral health or equivalent, valid driver’s license, vehicle, registration, insurance, crisis de-escalation, and Microsoft applications proficiency.
Microsoft Office, Electronic Health Record (EHR)
1mo
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District Installation Manager Shrewsbury, MA
Shrewsbury, Massachusetts, United States
$65k-$80k/yr OnsiteFull Time
10+ YOEOversee installation lifecycle, lead field teams, manage scheduling, inspections, customer escalations, and job financials; 10 years experience and bachelor's degree preferred; must be 18 and legally authorized to work.
1mo
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Behavior Manager
East Hartford, Connecticut, United States
OnsiteFull Time
Provide classroom behavior management, de-escalation, supervision, implement treatment plans, complete behavior tracking, and collaborate with staff; some college coursework and experience with disruptive behavior preferred.
3mo
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Manager, Behavioral Health Technicians
Holyoke, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree; three years behavioral health experience; one year leadership/management preferred; CPR and de-escalation certifications required within 30 days of employment.
1mo
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Springfield, Massachusetts - District Manager
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to hire/coach managers, scheduling, inventory, budgeting, customer escalation resolution, valid driver's license, pass background/drug checks.
Microsoft Office
2mo
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Plan Management Manager
Hartford or Connecticut
$97k-$122k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
4w
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
3w
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Lead Director, Stop Loss Relationship Management
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yr HybridFull Time
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
3w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
2mo
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SOP Tech Lead Associate
Framingham, Massachusetts, United States
OnsiteMultiple Commitments Available
Lead associate providing frontline technical leadership, escalation, and deployment governance during cutovers and revisits; on-call coverage and coordination with technicians.
1mo
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Educational Assistant - West Street School
Southbridge, Massachusetts, United States
OnsiteFull Time
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
1mo
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Registered Nurse (RN), Per Diem
Devens, Massachusetts, United States
$44-$58/hr OnsitePart Time
Valid Massachusetts RN license, CPR required; behavioral health/substance-use experience preferred; crisis management, de-escalation, and time-management skills.
1mo
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Customer Service Lead starting at $20 hourly
Manchester, Connecticut, United States
$20/hr OnsiteFull Time
Provide friendly customer service, schedule deliveries, manage payments, resolve escalated issues, support team members, and work retail schedules including nights/weekends/holidays.
CRM
1mo
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Claims Consultant
South Ashburnham, Massachusetts, United States
$48k-$55k/yr OnsiteFull Time
4+ YOEAdjudicate and manage disability/FMLA/PFL claims, review medical records, determine benefits, handle escalations; requires FINEOS experience and strong analytical and communication skills.
FINEOS, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
2d
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Special Education Paraeducator
Norwich, Connecticut, United States
$24/hr OnsiteFull Time
Requires an associate degree, 60 college credits, or passing the Parapro Exam. Experience with children preferred; requires communication, behavior management, de-escalation, and student support skills.
3mo
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Residential Counselor/Direct Care Support Professional
Middleton, Massachusetts, United States
$20-$21/hr OnsiteFull Time
High school diploma required; must be at least 21; full training provided; passion for helping others; experience with youth a plus; de-escalation and crisis management skills preferred.
1w
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Assistant Director for Individual Shelter Programs & Outreach
Springfield or Holyoke
$78k-$80k/yr FieldFull Time
3+ MgmtBachelor's degree preferred and/or 3+ years of supervisory experience in shelter, housing, or human services operations; residential-setting experience, driver's license, vehicle, crisis management, and de-escalation skills required.
Human Resources (HR)
3w
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Classroom Behavior Specialist PD
Cumberland, Rhode Island, United States
$19-$31/hr OnsiteTemporary
Support special education teacher with academic and social-emotional programming, data collection, de-escalation, physical student management; lift up to 50 lbs and work in psychiatric school setting.
Microsoft Excel
1d
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Behavior Technician
Manchester, Connecticut, United States
OnsiteFull Time
Experience with students displaying challenging behaviors; knowledge of de-escalation, behavior management, intensive interventions, safe school practices, documentation, communication, and emotionally charged situations. Bachelor's degree preferred.
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