24 escalation manager jobs at 18 companies in Warren, OR
1mo
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Helpdesk Manager
Beaverton, Oregon, United States
OnsiteFull Time
Manage and deliver helpdesk services, supervise and develop staff, monitor KPIs, respond to and escalate technical issues, maintain documentation and provide excellent customer service.
1mo
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HVAC Manager
Portland, Oregon, United States
$95k-$155k/yr OnsiteFull Time
Lead and develop residential HVAC service technicians, conduct training and coaching, manage KPIs, recruit and retain technicians, ensure safety and quality, and resolve escalated customer issues.
3w
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Regional Quality Manager
Mukilteo or Petaluma or Lake Oswego or Portland or Seattle
$115k-$140k/yr FieldFull Time
5+ YOERequires 5+ years of manufacturing quality management experience, site QMS ownership, ISO 9001:2015 knowledge, internal auditing, root cause analysis, corrective actions, coaching, and customer quality escalation experience.
QMS, CAPA, ISO 9001:2015, SQF, AIB, IFS PACsecure, ISO 13485, SGP, HACCP, RFID/NFC
1w
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Staff Vendor Relations Manager
Hillsboro or Marlborough
$117k-$140k/yr HybridFull Time
6+ YOERequires 6–8 years in vendor governance, SLA management, and escalation frameworks; vendor scorecards, QBRs, TPRM, executive communication, and stakeholder management experience; bachelor’s degree or four additional relevant years.
Service Level Agreement (SLA), Third-Party Risk Management (TPRM), Governance, Risk, and Compliance (GRC)
3w
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Assistant Guest Service Manager
Beaverton, Oregon, United States
$23-$27/hr OnsiteFull Time
Supervise front-of-house staff, manage operations across restaurant/bowling/events/arcade, inventory and scheduling experience, strong guest-service and de-escalation skills, MS Excel proficiency, ability to obtain alcohol and food-safety certifications.
Toast, Brunswick, Embed, Paycom, Microsoft Office, Microsoft Excel
2mo
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Case Manager I
Portland, Oregon, United States
$26/hr FieldFull Time
Peer-identifying candidate required; PWS certification within 90 days, OR background clearance, valid driver’s license and insured vehicle, documentation and EHR competency, crisis response and de-escalation skills.
1d
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Assistant House Manager (Clackamas Co.)
Milwaukie, Oregon, United States
$50k/yr OnsiteFull Time
Requires knowledge of supporting people with intellectual and developmental disabilities, de-escalation and safety interventions, behavior support plans, incident documentation, staff coaching, crisis decision-making, and clear communication.
1mo
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Youth Essential Coordinator
Vancouver or Portland
$22-$25/hr OnsiteFull Time
2+ YOE2+ years working with school-aged youth; ability to manage caseloads, run school programs, perform documentation, de-escalate behavior, and collaborate with educators and community partners.
Microsoft Office Suite, Google Workspace
3w
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Director of Customer Support
Aurora, Oregon, United States
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in customer support or aftermarket services in aviation/MRO, strong quote/pricing and contract experience, ability to manage escalations and cross-functional teams, KPI and service-level expertise.
1w
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Product Support Engineer 3
Tualatin, Oregon, United States
HybridFull Time
5+ YOERequires 5+ years of related experience with a bachelor's degree, 3+ with a master's, or equivalent. Requires troubleshooting electro-mechanical systems, data analysis, customer support, escalation management, and international travel availability.
computer systems, software, networked systems, wireless systems, data analysis tools, word processing, spreadsheets, presentation software, instant messaging, text, email
3d
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Community Support Specialist: Youth Mentor
Portland, Oregon, United States
$63k/yr FieldFull Time
2+ YOERequires 2 years of case management experience with youth and families, crisis response and de-escalation skills, strong communication, a valid driver's license, clean record, and access to an insured vehicle. Degree preferred.
Cell phones, Email, word processing
2mo
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Benefits Specialist
Lake Oswego or Portland
$65k-$80k/yr OnsiteFull Time
3+ YOE3+ years benefits and leave administration experience (FMLA/ADA/state paid leave), HRIS and payroll interface experience, strong attention to detail, communication skills, and ability to manage escalated employee cases.
Microsoft Office, HRIS
1w
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SUDs Counselor - Old Town Recovery Center
Portland, Oregon, United States
$28-$40/hr OnsiteFull Time
2+ YOERequires CADC-I, II, III, or potentially CADC-R, high school diploma/GED, CPR, counseling and case management skills, and knowledge of evidence-based addiction treatment, trauma-informed care, crisis intervention, and de-escalation.
Electronic Health Records (EHR), Electronic Medical Records (EMR), HIPAA, 42 CFR Part 2
3w
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Nursing weekend supervisor
Hillsboro, Oregon, United States
$32-$43/hr OnsitePart Time
Licensed LPN or RN to lead and support weekend nursing staff, oversee resident care during 12-hour weekend shifts, handle escalations, and maintain operations.
4w
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Behavioral Health Skills Trainer
Hillsboro, Oregon, United States
$22/hr FieldFull Time
1+ YOEMinimum 1 year relevant experience, crisis management/de-escalation and foster-care experience preferred. Valid driver’s license, clean driving record, auto insurance, CPR/First Aid, NCI, Tier 1 Collaborative Problem Solving, fingerprint/background checks, able to work 40 hrs/week.
2w
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Registered Nurse, Float
Portland, Oregon, United States
$51-$54/hr FieldFull Time
2+ YOEActive Oregon RN license, AHA-approved BLS/First Aid, driver's license and vehicle, clinical experience preferred, crisis de-escalation, trauma-informed care, motivational interviewing, and computer proficiency.
Electronic Health Record (EHR), Flexible Spending Account (FSA), Employee Assistance Program (EAP)
3w
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Residential Assistant Administrator - 5773
Portland, Oregon, United States
$60k-$75k/yr OnsiteFull Time
3+ YOEEligibility for QMHA registration (degree or 3+ years behavioral health experience), valid driver's license, ability to lift 40 lbs, complete CPR and crisis de-escalation training, and supervise residential program operations.
2d
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Multi-Office Leader
Vancouver, Washington, United States
$80k-$85k/yr FieldFull Time
3+ YOE3+ MgmtBachelor’s degree or equivalent experience and 3+ years leading teams in multi-unit retail, service, or operations environments. Requires multi-location operations, coaching, financial results, data interpretation, travel, and client escalation skills.
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