28 escalation manager jobs at 16 companies in Westlake, OH
4w
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Case Manager
Cleveland, Ohio, United States
$21-$24/hr OnsitePart Time
3+ YOEProvide clinical case management, crisis de-escalation, referrals, documentation within 24-48 hours; High School diploma, 3+ years social work experience, valid driver's license, First Aid/CPR/de-escalation certification within 90 days.
Microsoft Excel
2mo
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6718 - Assistant Store Manager FT
Aurora, Ohio, United States
$18-$20/hr OnsiteFull Time
Retail leadership with team management, sales performance, customer escalation resolution, inventory and operations oversight, ability to lift up to 50 lbs, frequent standing/walking, and strong verbal communication.
MPOS, Lids Custom, mobile Point-of-Sale system
6d
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Manager, End User Support
Cleveland, Ohio, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5–7 years of enterprise IT support experience, 2–3 years leading IT staff, Windows and Microsoft 365 expertise, ITSM experience, networking knowledge, and strong communication and escalation management skills.
Microsoft Windows, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, ServiceNow, Halo, Jira Service Management, Active Directory, Azure AD / Entra ID, MFA, VPN, TCP/IP, DNS, DHCP, Wi-Fi, Microsoft Intune, SCCM
1w
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Retail Assistant Store Manager-BEACHWOOD PLACE
Beachwood, Ohio, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail; proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills; high school diploma, GED, or relevant work experience.
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
3mo
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Product Financial Support Specialist
Cleveland, Ohio, United States
$58k-$81k/yr HybridFull Time
3+ YOEProvide end-user and operational support for property management technologies; troubleshoot financial workflows; manage tickets; document and escalate defects.
Zendesk, Jira, ServiceNow
1w
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Production Supervisor 2nd Shift
Cleveland, Ohio, United States
$75k-$93k/yr OnsiteFull Time
Supervise production teams, execute production plans, allocate labor, manage shift priorities, monitor safety and quality, resolve operational issues, and escalate production risks.
1w
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Intervention Specialist (mild–moderate) - Grades 7-12
Uniontown, Ohio, United States
OnsiteFull Time
Bachelor's degree in education, Ohio teaching certification, classroom management, IEP writing, intervention planning, communication, assessment, and de-escalation training required or preferred.
Photocopier, Printer, Computer, Telephone, Scanner, Interactive Panel, Television, Laminator
1w
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In-School Intervention Monitor (Parma)
Parma, Ohio, United States
$40k-$45k/yr OnsiteFull Time
High school diploma or equivalent and Ohio teaching license or certification required. Strong communication, organization, behavior management, de-escalation, and basic computer skills required.
basic computer software, educational tools
5d
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Resolution Specialist
Hudson or United States or Canada
$55k-$60k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent combination; 3+ years in dispute resolution, claims, litigation support, insurance, or customer escalations; strong analytical, investigative, communication, documentation, and case management skills.
Microsoft Office Suite
1mo
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Registered Nurse- General Psych 3A Cleve Hts
Cleveland Heights, Ohio, United States
OnsitePart Time
Graduate of an accredited nursing program, active Ohio RN license, AHA Basic Life Support required (or within 90 days), BSN preferred; skills in assessment, de-escalation, crisis management.
2mo
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Integrated Care Nurse Supervisor
Cleveland, Ohio, United States
OnsiteFull Time
2+ YOE1+ MgmtCurrent unrestricted Ohio RN and BLS required; 2 years' EPIC/clinical nursing experience and 1 year supervisory experience preferred/required; skills in staff management, de-escalation, accreditation, infection control, HIPAA, medication/treatment administration, and quality improvement.
EPIC, EMR
1mo
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Registered Nurse (RN) House Supervisor NonExempt
Highland Hills, Ohio, United States
OnsiteFull Time
Associate degree in nursing and active RN license required; CPR and de-escalation certification within 30 days; supervisory experience with staffing/scheduling; psychiatric facility experience preferred.
1mo
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Shift Supervisor, Crisis Services; Glick Recovery Campus
Cleveland, Ohio, United States
$78k-$92k/yr OnsiteFull Time
5+ YOEMSW or BSN with active LISW or RN licensure; minimum 5 years in community mental health/psychiatric/healthcare settings; leadership experience, Microsoft Office proficiency, de-escalation and HIPAA compliance.
Microsoft Office
2mo
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Lead Barista - FT
Woodmere, Ohio, United States
OnsiteFull Time
Leading and coaching café team, mastering drink making and food prep, merchandising, register speed and accuracy, inventory/FIFO, cleaning and sanitation, loss prevention and de-escalation, flexible schedule and physical stamina.
2d
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Armed Supervisor/Flex Officer (Cleveland Regional Office)
Erie or Cleveland
$22/hr FieldFull Time
1+ YOEHigh school diploma, 1+ year security experience, PA Act 235 license, valid driver's license if required, communication and leadership skills, report writing, conflict de-escalation, and required screenings.
Microsoft Word, Microsoft Excel, web applications
2mo
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Integrated Care Nurse Supervisor
Cleveland, Ohio, United States
OnsiteFull Time
1+ MgmtCurrent unrestricted Ohio RN and BLS required; 1 year supervisory experience required; 2 years clinical nursing and 2 years EPIC experience preferred; BSN preferred; leadership, de-escalation, accreditation and quality improvement skills.
EPIC, EMR
3w
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Lead Store Associate
Lorain, Ohio, United States
$18-$19/hr OnsiteFull Time
1+ YOEMust be 21+, HS/GED, 1+ year customer-facing or sales experience, 6+ months retail leadership, POS and cash-handling experience, flexible availability, ability to lift up to 50 lbs, strong customer service and de-escalation skills.
POS
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