98 escalation manager jobs at 67 companies in Westminster, MA
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Escalation Manager
Boston, Massachusetts, United States
$85k-$105k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling executive high-severity escalations, experience with enterprise accounts and partnering with Product/Engineering, strong executive communication, data-driven root-cause skills.
3w
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
Oracle, ERMS, Microsoft Outlook, Sunrise
2mo
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Installation & Service Manager
Somerville, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in operations, project management, or field services; strong project and vendor management, startup experience, ability to build processes, coordinate logistics, and manage service escalations.
1mo
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Senior Technical Program Manager, AISF
Cambridge, Massachusetts, United States
$140k-$173k/yr OnsiteFull Time
5+ YOE5–7 years program/project management experience in research- or engineering-driven environments; strong stakeholder management, communication, and ability to run governance, roadmaps, and risk escalation.
2mo
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Senior Manager, Services GTM - NA
Boston, Massachusetts, United States
$150k-$180k/yr HybridFull Time
5+ Mgmt5+ years leadership in professional services or sales; experience at the sales–services interface, escalation management, enterprise/SaaS delivery, strong project management, C-level engagement, and excellent communication.
1mo
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District Installation Manager Shrewsbury, MA
Shrewsbury, Massachusetts, United States
$65k-$80k/yr OnsiteFull Time
10+ YOEOversee installation lifecycle, lead field teams, manage scheduling, inspections, customer escalations, and job financials; 10 years experience and bachelor's degree preferred; must be 18 and legally authorized to work.
3mo
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Manager, Behavioral Health Technicians
Holyoke, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree; three years behavioral health experience; one year leadership/management preferred; CPR and de-escalation certifications required within 30 days of employment.
1mo
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Springfield, Massachusetts - District Manager
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to hire/coach managers, scheduling, inventory, budgeting, customer escalation resolution, valid driver's license, pass background/drug checks.
Microsoft Office
1mo
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Facility - Maintenance Manager
Haverhill, Massachusetts, United States
OnsiteFull Time
4+ YOEHigh school diploma, 4+ years facility maintenance experience, HVAC/electrical/refrigeration training preferred, valid driver’s license, CPR and de-escalation/restraint certifications, ability to perform repairs and manage contractors.
1mo
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Sunday Manager
Cambridge, Massachusetts, United States
$49-$59/hr OnsitePart Time, Temporary
3+ YOE1+ MgmtBachelor's degree required, 3 years public library or customer-service experience with 1 year supervisory experience; ALA master's preferred. Strong customer service, supervisory, communication, de-escalation, and data analysis skills.
4w
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Technical Account Manager Lead AMER
Boston or New York
OnsiteFull Time
Proven leadership of 10+ people, technical account management experience, strong API and integration knowledge (REST, SOAP, OAuth, JSON/XML), hands-on mentorship and escalation management.
REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), Workato, Mulesoft, Zapier
1mo
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
2w
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Staff Vendor Relations Manager
Hillsboro or Marlborough
$117k-$140k/yr HybridFull Time
6+ YOERequires 6–8 years in vendor governance, SLA management, and escalation frameworks; vendor scorecards, QBRs, TPRM, executive communication, and stakeholder management experience; bachelor’s degree or four additional relevant years.
Service Level Agreement (SLA), Third-Party Risk Management (TPRM), Governance, Risk, and Compliance (GRC)
1mo
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Technical Account Manager (TAM)
Boston or New York
RemoteFull Time
7+ YOE7+ years in technical account management or solutions architecture with deep knowledge of Snowflake, Databricks, and BigQuery; post-sales technical ownership, deployments, migrations, escalation management, and East Coast (ET) availability.
Snowflake, Databricks, Google BigQuery
4d
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Case Manager
Malden, Massachusetts, United States
$28/hr OnsiteFull Time
Human services client experience, crisis de-escalation, assessment, problem-solving, negotiation, advocacy, trauma and homelessness knowledge, and English fluency required; bilingual Spanish or Haitian Creole preferred.
2mo
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Buying & Supplier Manager II, Robotics Supply Chain - Procurement
North Reading, Massachusetts, United States
$73k-$128k/yr OnsiteFull Time
3+ YOEBachelor's degree, 3+ years cross-functional and procurement experience, supplier relationship management, vendor performance and SLAs, data-driven procurement, strong collaboration and escalation management skills.
2w
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Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
2w
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Clinical Manager, Behavioral Health
Methuen, Massachusetts, United States
OnsiteFull Time
3+ YOE3+ MgmtRequires a nursing, psychology, social work, or mental health counseling degree; 3–5 years of progressive acute behavioral health leadership; relevant licensure or certification; BLS; and de-escalation training.
2w
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Residential House Manager (Orange Accessible -Malden Center)
Malden, Massachusetts, United States
$40k-$46k/yr OnsiteFull Time
High school diploma required; experience in direct care, residential support, or human services preferred. Requires compassionate communication, organization, time management, de-escalation, boundary-setting, and resident leadership skills.
1mo
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Case Manager - Assertive Community Treatment (ACT)
Nashua, New Hampshire, United States
$23-$28/hr FieldFull Time
1+ YOEBachelor's in social work/psychology/human services, 1+ years related experience preferred, strong assessment, crisis intervention, de-escalation, communication, and collaboration skills.
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