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42 escalation specialist jobs at 31 companies in Burbank, CA

3mo
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Peer Support Specialist
Scotts Valley, California, United States
$24-$26/hr OnsitePart Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provides behavioral healthcare and substance abuse treatment services.
3+ YOEHigh school diploma, 3+ years behavioral health experience, certification as a peer specialist, CPR and de-escalation/restraint training, documentation and group facilitation skills.
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2mo
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Operations Specialist, Commercial Operations Specialist
Concord, California, United States
$24-$35/yr OnsiteFull Time
DoorDash
DoorDashNASDAQ: DASH: On-demand delivery platform connecting consumers with local merchants.
Operations support, cross-functional collaboration, risk identification/escalation, data collection, and on-ground task coordination.
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1mo
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Peer Support Specialist (On-Call)
Redwood City, California, United States
$23-$26/hr OnsitePart Time
Telecare
Telecare: Operates behavioral health programs and psychiatric treatment facilities.
High school diploma or GED, maintained peer certification (CalMHSA Medi-Cal Peer Support Specialist in CA), lived experience with behavioral health, valid driver\u0019s license and vehicle insurance, willingness to drive clients, ability to de-escalate and engage members.
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1mo
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Case Specialist
Marin County or San Francisco or San Mateo County
$23-$32/hr FieldFull Time
University of California, San Francisco
University of California, San Francisco: Public research university dedicated to health sciences and education.
1+ YOEHigh school diploma/GED, 1-2+ years human services experience, trauma-informed practice experience, strong English communication, conflict de-escalation skills, general PC and administrative skills.
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1mo
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Triage Specialist
San Francisco, California, United States
$32-$37/hr HybridFull Time
Eviction Defense Collaborative
Eviction Defense Collaborative: Legal representation and rental assistance to prevent tenant homelessness.
1+ YOEServe as first point of contact for in-person and remote clients; triage needs, prioritize urgent cases, document interactions in case management system, and provide referrals; Spanish fluency and strong de-escalation skills required.
Microsoft Office Suite, Salesforce
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53m
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Senior Complaints Specialist
United States or Columbus or Austin or North America or San Francisco or New York City or Canada or Quebec City
$23-$31/hr RemoteFull Time
Upstart
UpstartNasdaq: UPST: AI-powered lending marketplace for consumer and automotive loans.
1+ YOERequires 1+ year handling regulatory escalated complaints in regulated financial services, investigation and documentation experience, consumer financial regulation knowledge, and root-cause analysis skills.
FCRA, UDAAP, FDCPA, ECOA, Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Home Equity Line of Credit (HELOC), Employee Assistance Program (EAP), Employee Resource Groups (ERGs)
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1mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Harvey
Harvey: AI platform for legal research and document analysis.
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
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1mo
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Case Specialist
San Francisco or Marin County or San Mateo County
$23-$32/hr OnsiteFull Time
UCSF Health
UCSF Health: Academic medical center providing advanced patient care and research.
1+ YOEHigh school diploma/GED, 1+ years human services experience, trauma-informed practice, work with children/families, strong English communication, conflict de-escalation, PC/administrative skills, TrustLine and Live Scan within 30 days, Judicial Standards 5.20 training.
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2w
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Target Security Specialist
Pleasant Hill, California, United States
$23/hr OnsitePart Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
Provide store security and loss prevention, perform physical security checks, de-escalate incidents, document cases, operate surveillance and handheld equipment; must be 18+, high school diploma or equivalent.
video surveillance system, case management system, handheld scanner
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2w
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Behavior Specialist I
San Jose, California, United States
$28-$35/hr FieldFull Time
Pacific Clinics
Pacific Clinics: Provides comprehensive behavioral health care and social services.
1+ YOEHigh school diploma/GED and 1+ year experience with behavioral health or developmental disabilities; familiarity with behavior interventions, crisis de-escalation; CPR/First Aid or crisis intervention certification; TB/background checks.
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1w
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Behavior Specialist - Palo Alto
Palo Alto, California, United States
$70k-$85k/yr OnsiteFull Time
Children's Health Council
Children's Health Council: Providing mental health and educational support to children.
3+ YOERequires a bachelor's degree in education, psychology, or a related field or equivalent experience, three years in a school setting, crisis de-escalation ability, and behavior intervention experience; RBT preferred.
Pro-ACT
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2mo
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Patient Experience Specialist
San Francisco, California, United States
$80k-$100k/yr HybridFull Time
Probably Genetic
Probably Genetic: Provides genetic testing and diagnostic software for rare diseases.
Provide multi-channel patient support with a patient-first mindset, strong written/verbal communication, experience with support platforms (Zendesk), case documentation, and cross-functional escalation skills.
Zendesk, Claude, OpenAI Codex, Twilio, HubSpot, Iterable
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1w
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Youth Stabilization Specialist
Oakland or San Leandro
$34-$36/hr OnsiteFull Time
Seneca Family of Agencies
Seneca Family of Agencies: Providing mental health, education, and foster care services.
1+ YOEBachelor's degree, or equivalent education and experience; 1+ year acute psychiatric, residential, or intensive youth crisis experience; driver's license, clean record, TB clearance, fingerprint clearance, and crisis de-escalation skills.
403b Retirement Plan
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1w
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Service Desk Specialist II
San Francisco, California, United States
$27-$45/hr OnsiteFull Time
Astreya
Astreya: Provides managed IT services and digital workplace solutions for enterprises.
2+ YOEBachelor's degree and 2–5 years of related experience or equivalent; hardware, software, network troubleshooting, ticketing, communication, customer service, and escalation skills required.
VPN, Udemy, Coursera
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2w
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Utilization Specialist - Full Time
San Jose, California, United States
$33-$60/hr OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
Associate degree in nursing required (LPN/LVN/RN) or relevant behavioral health degree preferred; clinical license (LMFT/LMSW/LCSW/LPC/LPC-I) or equivalent; CPR and de-escalation/restraint certification; utilization management experience preferred.
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2mo
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Retail Support Specialist
San Jose, California, United States
$26/hr OnsiteFull Time
DSI Systems
DSI Systems: Provider of retail sales enablement and business support services.
Strong customer service and communication skills; handling escalations; multitasking across multiple systems; troubleshooting wireless devices; flexible hours including evenings, weekends, and holidays; standing/walking up to 8 hours; executing planograms and inventory tasks.
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2w
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Recovery Specialist I/II Swing
San Jose, California, United States
$25-$26/hr OnsiteFull Time
Horizon Services
Horizon Services: Provides substance abuse treatment and mental health support services.
Experience supporting SUD/MH clients, crisis stabilization and de-escalation skills, ability to work weekends/holidays and 2nd shift, competency with EPIC/Medi-Cal/HMIS, preferred bilingual English/Spanish.
EPIC, Medi-Cal, HMIS
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2mo
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Technical Support Specialist , UK
United Kingdom or San Francisco
£40k-£60k/yr RemoteFull Time
Nash
Nash: Provides an API-based platform for last-mile delivery orchestration.
5+ YOE5+ years in technical support or support engineering in SaaS, hands-on platform/integration investigation, experience with APIs/webhooks and observability tools, strong incident communication and escalation skills, UK-based.
Datadog, New Relic, Grafana, Pylon, Zendesk
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1mo
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Part Time Peer Specialist - VCC
San Francisco, California, United States
$26/hr OnsitePart Time
Swords to Plowshares
Swords to Plowshares: Provides housing, employment, and support services to veterans.
1+ YOE1+ year peer support experience including crisis intervention and group facilitation; proficiency with Microsoft Office and Exponent Case Management; de-escalation, trauma-informed and harm-reduction approaches; ability to transport veterans (company van).
Exponent Case Management (ECM), Microsoft Outlook, Microsoft OneDrive, Microsoft Word, Microsoft Excel, Microsoft SharePoint, Navia HRA Card
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2mo
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Relief Guest Service Specialist
San Francisco, California, United States
$23/hr OnsitePart Time, Full Time
Community Forward SF
Community Forward SF: Provides housing and medical services for homeless populations.
High school diploma/GED required; experience with unhoused community or home health aide preferred; CPR and first aid required within 90 days; ability to de-escalate, communicate effectively, and work with diverse populations.
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