32 escalation specialist jobs at 23 companies in Covington, WA
3mo
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Peer Support Specialist I
Fife, Washington, United States
$20-$21/hr OnsiteFull Time
0+ YOEFull-Time, on-site Peer Support Specialist I. Certification as a Peer Support Specialist required. High School diploma or equivalent. Lived experience with mental health/substance use. Basic computer skills; ability to teach recovery tools; able to pass de-escalation training.
Computer
1mo
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HOST Peer Support Specialist
Everett or Lynnwood or Marysville or Snohomish County or Burlington or Mount Vernon or Concrete or Oak Harbor or Skagit County or Island County
$26-$30/hr FieldFull Time
Lived recovery experience, Peer Support Specialist certification, HS/GED minimum, valid WA driver\u0019s license, ability to engage hard-to-reach individuals; de-escalation, crisis intervention, and harm reduction preferred.
2w
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Community Specialist
Seattle, Washington, United States
$30/hr OnsiteFull Time
2+ YOEHigh school diploma or GED, two years of human services experience, valid Washington driver license with insurable record, Microsoft Office experience, and strong communication and de-escalation skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Zoom
1w
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Support Specialist
Seattle, Washington, United States
HybridFull Time
2+ YOEBachelor's degree or equivalent experience and 2+ years in Tier 3 customer support handling complex escalations. Requires strong investigation, judgment, communication, policy interpretation, and workload management skills.
1mo
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Retail Support Specialist
Kirkland, Washington, United States
$26/hr OnsiteFull Time
Strong customer service, communication, multitasking, problem-solving; ability to handle escalations and work flexible hours including evenings, weekends, and holidays.
1mo
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Customer Care Specialist
Seattle, Washington, United States
$24/hr OnsiteFull Time
3+ YOE3 years customer service experience with escalated customers, strong communication and follow-up, ability to use multiple software applications, dependable and team-oriented.
1mo
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Security Specialist: Downtown Campus
Tacoma, Washington, United States
$20-$22/hr OnsiteFull Time
2+ YOE2 years related experience, de-escalation skills, ability to operate office equipment and Microsoft Office, effective written and verbal communication, ability to move throughout facility and perform light physical tasks.
Microsoft Office
1w
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Insurance Claims Specialist
Federal Way or Los Angeles or Bellevue or South Jordan or Las Vegas or Boise or Lakewood or Seattle or San Diego or Denver or Phoenix or Colorado Springs or Greenwood Village or Roseburg or Eugene or Tacoma or Irvine or Liberty Lake
$19-$24/hr OnsiteFull Time
2+ YOERequires 2 years of high-volume customer service or call center experience, 1+ year of issue resolution and escalations, high school diploma, communication, problem-solving, organization, and multitasking skills.
InfoLease, Artiva, Salesforce
3w
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Security and Safety Specialist
Seattle or Atlanta
$22-$33/hr OnsiteFull Time
Mitigate shrink, perform store patrols, de-escalate incidents, prepare reports, support emergencies, and represent the company as needed.
2w
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Social Services Specialist
Seattle or King County
$31-$40/hr FieldFull Time, Temporary
Personal recovery history, peer support or equivalent experience, high school diploma/GED or equivalent experience, CPR and first aid, behavioral health knowledge, communication skills, de-escalation ability, and a valid driver's license.
computer
2w
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Energy Intake Specialist
Port Orchard, Washington, United States
$23/hr OnsiteFull Time
2+ YOEHigh school diploma/GED plus 2 years social services experience; valid Washington driver’s license and proof of insurability; ability to assess eligibility, process applications, perform crisis de-escalation, and use Microsoft Office.
Microsoft Office
2w
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Substitute School Technology Specialist (STS)
Bothell, Washington, United States
$30/hr OnsiteTemporary
Providing school-based technical support, troubleshooting hardware/software, assisting teachers and students, escalating issues, attending required training, and passing background/fingerprint checks.
1w
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Participant Support Specialist (Overnight)
Seattle, Washington, United States
$78k-$110k/yr FieldFull Time
3+ YOERequires basic computer skills, Microsoft Excel, Google Suite experience, strong communication and problem-solving skills, crisis de-escalation ability, harm-reduction knowledge, and a vehicle. Three years of shelter or housing support experience preferred.
Google Suite, Microsoft Excel, Microsoft programs
1mo
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DSHS BHHA Peer Support Specialist - Behavioral Health Specialist 2
Grand Mound or Centralia or Thurston County
$5k-$7k/mo OnsiteFull Time, Part Time
2+ YOEMust have lived experience with mental health services, maintain DOH Peer Certification (or obtain), CPI de-escalation certification, and meet minimum education/experience (two years college + two years psychiatric/mental health experience OR one year as BHS1 OR Bachelor's or equivalent).
2w
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Operations Support Specialist, Return Logistic Services
Tampa or Bellevue or North America
$21-$29/hr OnsitePart Time
Fluent English speaker, writer, and reader. Requires independent work, reliability, attention to detail, timely escalation handling, clear communication, prioritization, and complex task execution.
Slack, Microsoft Excel
3w
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Mental Health Peer Support Specialist
Seattle, Washington, United States
$22-$29/hr OnsiteFull Time
Lived mental health/substance-use recovery experience, state peer certification or eligibility, high school/GED, strong communication and de-escalation, EHR/computer literacy, ability to travel locally and maintain boundaries.
EHR
1mo
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Peer Support Specialist – Parent Partner
Seattle, Washington, United States
$23-$25/hr FieldFull Time
Lived experience as a parent partner, ability to engage families, crisis de-escalation, use virtual platforms and EHR, valid driver license and access to vehicle, WA Peer Counselor certification preferred, first aid/CPR/BBP training.
Zoom, Microsoft Teams, Microsoft Windows Outlook, electronic health records data system
1mo
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Peer Support Specialist – Parent Partner
Seattle or Auburn or Kent or Renton or Federal Way
$23-$25/hr FieldFull Time
Must self-identify as a parent with lived experience, ability to engage families, valid driver’s license and vehicle, WA Peer Counselor certification within one year preferred, first aid/CPR/BBP, crisis de-escalation, computer and virtual platform skills.
Zoom, Microsoft Teams, Microsoft Outlook, Electronic Health Records (EHR)
1w
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Customer Retention Specialist (Pacific Time Hours)
Seattle or United States
$23/hr RemoteFull Time
1+ YOERequires 3 years in customer retention, account management, or a fast-paced call center; 1+ year in customer service; CRM proficiency; strong communication, troubleshooting, and de-escalation skills; P&C licensing required or obtainable.
CRM, Ethernet, Wi-Fi
3w
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On-Call Community Support Specialist (Kent & Seattle)
Kent or Seattle
$24-$25/hr OnsitePart Time
Customer service experience; ability to de-escalate crises, prioritize tasks, use Microsoft Office, lift up to 40 lbs, pass criminal background check, and respond to on-call shift requests.
Microsoft Office
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