68 escalation specialist jobs at 32 companies in Dover, NJ
2w
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Peer Specialist
Brooklyn, New York, United States
$22-$24/hr RemoteFull Time
Certified Peer Specialist (CPS) or CRPA/OASAS provisional certification, lived experience with mental health/substance use, HS diploma, strong communication, documentation, de-escalation, and basic computer skills.
Microsoft Word, Microsoft Excel
3d
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Respite Specialist
Brooklyn, New York, United States
$45k-$50k/yr OnsiteFull Time
1+ YOEHigh school diploma or GED, one year of behavioral health or related experience, lived mental health system experience, and critical thinking, problem-solving, de-escalation, and communication skills.
Microsoft Word, Microsoft Excel
2w
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Peer Specialist
Brooklyn, New York, United States
$45k-$50k/yr OnsiteFull Time
1+ YOEHigh school diploma or GED, one year of shelter or related work experience, lived mental health system experience, and critical thinking, problem-solving, de-escalation, and communication skills.
2mo
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Senior Operational Specialist
New York City, New York, United States
$75k-$105k/yr OnsiteFull Time
Manages complex hospital A/R escalations, analyzes accounts, and coordinates cross-functional teams to drive resolution.
Epic, Revenue Cycle Systems
14h
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Senior Complaints Specialist
United States or Columbus or Austin or North America or San Francisco or New York City or Canada or Quebec City
$23-$31/hr RemoteFull Time
1+ YOERequires 1+ year handling regulatory escalated complaints in regulated financial services, investigation and documentation experience, consumer financial regulation knowledge, and root-cause analysis skills.
FCRA, UDAAP, FDCPA, ECOA, Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Home Equity Line of Credit (HELOC), Employee Assistance Program (EAP), Employee Resource Groups (ERGs)
2mo
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Housing Peer Specialist
Corona, New York, United States
$25/hr OnsiteFull Time
Must have lived experience of housing instability, high school diploma, CRPA or CRPA-P, strong communication and interpersonal skills, ability to de-escalate crises, and maintain documentation.
1mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
1mo
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Customer Support Specialist
New York City, New York, United States
$20-$22/hr OnsiteFull Time
Prior customer support experience handling escalations, strong phone and written communication, problem-solving to resolution, day-shift availability.
2mo
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Target Security Specialist
New York, New York, United States
$22/hr OnsitePart Time
High school diploma or equivalent, 18+ years old, ability to lift/move merchandise up to 40 lbs, effective communication, de-escalation skills, and ability to operate handheld scanners and radios.
handheld scanner
2w
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Target Security Specialist
South Plainfield, New Jersey, United States
$20-$30/hr OnsiteFull Time
Must be 18+, high school diploma or equivalent, meet state/local licensure requirements, able to lift up to 40 lbs, climb ladders, use de-escalation and strong communication, document incidents timely.
2w
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Client Success Specialist
New York City, New York, United States
$60k-$70k/yr HybridFull Time
Post-secondary education or equivalent experience, strong communication and analytical skills, MS Office proficiency, and ability to resolve, prioritize, and escalate client inquiries independently.
Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Salesforce
6d
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Asset Protection Specialist
Bronx, New York, United States
$17-$29/hr OnsiteFull Time
Experience in theft apprehension and surveillance, knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation and de-escalation skills required.
body-worn cameras
2mo
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SME, GPPProduct Specialist
United States or New York City or California
RemoteFull Time
Expert FGPP 4.6.x+ configuration and troubleshooting experience; root-cause analysis using GUI/DB/traces; customer-facing escalation management and technical leadership.
FGPP, Classic GPP, GUI, DB, Skills & Career Navigator
6d
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Asset Protection Specialist
New York City, New York, United States
OnsiteFull Time
Experience in theft apprehension and surveillance; knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation, communication, de-escalation, and independent high-pressure work skills.
body-worn cameras
2w
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Creator Operations Specialist
New York, New York, United States
$60k-$67k/yr OnsiteFull Time
3+ YOE3+ years in customer support/operations or related field, strong writing, documentation, research, escalation, data analysis, and cross-functional coordination skills; experience with Zendesk/Salesforce/Confluence preferred.
Zendesk, Salesforce, Confluence
1w
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Resident Support Specialist
White Plains, New York, United States
$22-$24/hr OnsiteFull Time
High school diploma required; NYS Security Officer License and CPR/First Aid required. Requires crisis de-escalation, documentation, communication, confidentiality, and ability to work with residents in supportive housing.
Electronic health record
2mo
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Payment Operations Specialist
Clifton, New Jersey, United States
OnsiteFull Time
2+ YOEHS/GED required; minimum 2 years banking/financial experience. Knowledge of wire processing, AML escalation, Microsoft Outlook/Excel/Word, strong communication, prioritization, and ability to work independently.
Microsoft Outlook, Microsoft Excel, Microsoft Word, CHIPS, SWIFT, Fed
3mo
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Retail Support Specialist
Yonkers, New York, United States
$26/hr OnsiteFull Time
Strong customer service and communication skills, ability to handle escalations, multitask across systems, detail-oriented, flexible hours including evenings/weekends/holidays; wireless/retail or call center experience preferred.
1w
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Loan Servicing Specialist- Temporary
Baltimore or Lake Success
$23-$26/hr OnsiteTemporary, Full Time
Northwell Health: Provides clinical healthcare services through a hospital network.
3+ YOERequires at least 3 years of customer service experience in a consumer loan or lease environment, with experience handling calls, servicing requests, inquiries, and escalations.
1d
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Sr. Customer Experience Specialist
New York City, New York, United States
$70k-$95k/yr OnsiteFull Time
4+ YOERequires 4+ years in customer support, experience, or operations; payroll knowledge; escalation ownership; strong communication, documentation, problem-solving, prioritization, and mentoring skills.
Slack
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