Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
80 escalation specialist jobs at 37 companies in Hell's Kitchen, NY
4w
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Peer Specialist
Brooklyn, New York, United States
$22-$24/hr RemoteFull Time
Certified Peer Specialist (CPS) or CRPA/OASAS provisional certification, lived experience with mental health/substance use, HS diploma, strong communication, documentation, de-escalation, and basic computer skills.
Microsoft Word, Microsoft Excel
1w
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Respite Specialist
Brooklyn, New York, United States
$45k-$50k/yr OnsiteFull Time
1+ YOEHigh school diploma or GED, one year of behavioral health or related experience, lived mental health system experience, and critical thinking, problem-solving, de-escalation, and communication skills.
Microsoft Word, Microsoft Excel
3mo
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Senior Operational Specialist
New York City, New York, United States
$75k-$105k/yr OnsiteFull Time
Manages complex hospital A/R escalations, analyzes accounts, and coordinates cross-functional teams to drive resolution.
Epic, Revenue Cycle Systems
1mo
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IT Specialist II
Medford, New York, United States
$50k-$55k/yr FieldFull Time
4+ YOE4+ years progressive IT experience providing advanced technical support, troubleshooting hardware/software/network/systems, supporting end-user environments, and serving as escalation for complex issues.
1d
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Target Security Specialist
New Hyde Park, New York, United States
$21/hr OnsiteFull Time
High school diploma or equivalent; minimum age 18; required state or local licensure; communication, technology, de-escalation, incident documentation, and physical mobility skills.
video surveillance system, case management systems, handheld scanners
1w
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Senior Complaints Specialist
United States or Columbus or Austin or North America or San Francisco or New York City or Canada or Quebec City
$23-$31/hr RemoteFull Time
1+ YOERequires 1+ year handling regulatory escalated complaints in regulated financial services, investigation and documentation experience, consumer financial regulation knowledge, and root-cause analysis skills.
FCRA, UDAAP, FDCPA, ECOA, Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Home Equity Line of Credit (HELOC), Employee Assistance Program (EAP), Employee Resource Groups (ERGs)
2mo
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Housing Peer Specialist
Corona, New York, United States
$25/hr OnsiteFull Time
Must have lived experience of housing instability, high school diploma, CRPA or CRPA-P, strong communication and interpersonal skills, ability to de-escalate crises, and maintain documentation.
1mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
1mo
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Customer Support Specialist
New York City, New York, United States
$20-$22/hr OnsiteFull Time
Prior customer support experience handling escalations, strong phone and written communication, problem-solving to resolution, day-shift availability.
2mo
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Target Security Specialist
New York, New York, United States
$22/hr OnsitePart Time
High school diploma or equivalent, 18+ years old, ability to lift/move merchandise up to 40 lbs, effective communication, de-escalation skills, and ability to operate handheld scanners and radios.
handheld scanner
3mo
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Retail Support Specialist
Oceanside, New York, United States
$26/hr OnsiteFull Time
Strong customer service and communication, ability to handle escalations, multitasking across systems, detail-oriented problem solving, and flexibility to work evenings, weekends, and holidays.
2w
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Asset Protection Specialist
Bronx, New York, United States
$17-$29/hr OnsiteFull Time
Experience in theft apprehension and surveillance, knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation and de-escalation skills required.
body-worn cameras
3w
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Client Success Specialist
New York City, New York, United States
$60k-$70k/yr HybridFull Time
Post-secondary education or equivalent experience, strong communication and analytical skills, MS Office proficiency, and ability to resolve, prioritize, and escalate client inquiries independently.
Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Salesforce
2mo
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SME, GPPProduct Specialist
United States or New York City or California
RemoteFull Time
Expert FGPP 4.6.x+ configuration and troubleshooting experience; root-cause analysis using GUI/DB/traces; customer-facing escalation management and technical leadership.
FGPP, Classic GPP, GUI, DB, Skills & Career Navigator
1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
2w
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Asset Protection Specialist
New York City, New York, United States
OnsiteFull Time
Experience in theft apprehension and surveillance; knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation, communication, de-escalation, and independent high-pressure work skills.
body-worn cameras
3w
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Creator Operations Specialist
New York, New York, United States
$60k-$67k/yr OnsiteFull Time
3+ YOE3+ years in customer support/operations or related field, strong writing, documentation, research, escalation, data analysis, and cross-functional coordination skills; experience with Zendesk/Salesforce/Confluence preferred.
Zendesk, Salesforce, Confluence
2w
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Resident Support Specialist
White Plains, New York, United States
$22-$24/hr OnsiteFull Time
High school diploma required; NYS Security Officer License and CPR/First Aid required. Requires crisis de-escalation, documentation, communication, confidentiality, and ability to work with residents in supportive housing.
Electronic health record
2mo
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Payment Operations Specialist
Clifton, New Jersey, United States
OnsiteFull Time
2+ YOEHS/GED required; minimum 2 years banking/financial experience. Knowledge of wire processing, AML escalation, Microsoft Outlook/Excel/Word, strong communication, prioritization, and ability to work independently.
Microsoft Outlook, Microsoft Excel, Microsoft Word, CHIPS, SWIFT, Fed
1w
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Product Support Specialist
Miami or New York City or Denver or Dallas
$20-$31/hr RemoteFull Time
Technical support, client onboarding, or healthcare/technology operations experience preferred. Requires organized problem-solving, accurate configuration, documentation, clear communication, and ability to work independently and escalate issues appropriately.
Single Sign-On (SSO), Client Implementation Hub (CIH), H1, ClearCost, Iterable
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