34 escalation specialist jobs at 26 companies in Hercules, CA
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Operations Specialist, Commercial Operations Specialist
Concord, California, United States
$24-$35/yr OnsiteFull Time
Operations support, cross-functional collaboration, risk identification/escalation, data collection, and on-ground task coordination.
1mo
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Peer Support Specialist (On-Call)
Redwood City, California, United States
$23-$26/hr OnsitePart Time
High school diploma or GED, maintained peer certification (CalMHSA Medi-Cal Peer Support Specialist in CA), lived experience with behavioral health, valid driver\u0019s license and vehicle insurance, willingness to drive clients, ability to de-escalate and engage members.
1mo
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Case Specialist
Marin County or San Francisco or San Mateo County
$23-$32/hr FieldFull Time
1+ YOEHigh school diploma/GED, 1-2+ years human services experience, trauma-informed practice experience, strong English communication, conflict de-escalation skills, general PC and administrative skills.
1mo
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Triage Specialist
San Francisco, California, United States
$32-$37/hr HybridFull Time
1+ YOEServe as first point of contact for in-person and remote clients; triage needs, prioritize urgent cases, document interactions in case management system, and provide referrals; Spanish fluency and strong de-escalation skills required.
Microsoft Office Suite, Salesforce
1h
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Senior Complaints Specialist
United States or Columbus or Austin or North America or San Francisco or New York City or Canada or Quebec City
$23-$31/hr RemoteFull Time
1+ YOERequires 1+ year handling regulatory escalated complaints in regulated financial services, investigation and documentation experience, consumer financial regulation knowledge, and root-cause analysis skills.
FCRA, UDAAP, FDCPA, ECOA, Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Home Equity Line of Credit (HELOC), Employee Assistance Program (EAP), Employee Resource Groups (ERGs)
1mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
1mo
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Case Specialist
San Francisco or Marin County or San Mateo County
$23-$32/hr OnsiteFull Time
1+ YOEHigh school diploma/GED, 1+ years human services experience, trauma-informed practice, work with children/families, strong English communication, conflict de-escalation, PC/administrative skills, TrustLine and Live Scan within 30 days, Judicial Standards 5.20 training.
1mo
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Target Security Specialist
Novato, California, United States
$22/hr OnsiteFull Time
Must be 18+, high school diploma or equivalent, able to lift/move up to 40 lbs, communicate effectively, use radios/scanners, perform de-escalation and follow AP policy.
Target's video surveillance system, case management system, handheld scanners, multiple frequency devices
2w
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Target Security Specialist
Pleasant Hill, California, United States
$23/hr OnsitePart Time
Provide store security and loss prevention, perform physical security checks, de-escalate incidents, document cases, operate surveillance and handheld equipment; must be 18+, high school diploma or equivalent.
video surveillance system, case management system, handheld scanner
1w
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Behavior Specialist - Palo Alto
Palo Alto, California, United States
$70k-$85k/yr OnsiteFull Time
3+ YOERequires a bachelor's degree in education, psychology, or a related field or equivalent experience, three years in a school setting, crisis de-escalation ability, and behavior intervention experience; RBT preferred.
Pro-ACT
2mo
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Patient Experience Specialist
San Francisco, California, United States
$80k-$100k/yr HybridFull Time
Provide multi-channel patient support with a patient-first mindset, strong written/verbal communication, experience with support platforms (Zendesk), case documentation, and cross-functional escalation skills.
Zendesk, Claude, OpenAI Codex, Twilio, HubSpot, Iterable
1w
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Youth Stabilization Specialist
Oakland or San Leandro
$34-$36/hr OnsiteFull Time
1+ YOEBachelor's degree, or equivalent education and experience; 1+ year acute psychiatric, residential, or intensive youth crisis experience; driver's license, clean record, TB clearance, fingerprint clearance, and crisis de-escalation skills.
403b Retirement Plan
1w
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Service Desk Specialist II
San Francisco, California, United States
$27-$45/hr OnsiteFull Time
2+ YOEBachelor's degree and 2–5 years of related experience or equivalent; hardware, software, network troubleshooting, ticketing, communication, customer service, and escalation skills required.
VPN, Udemy, Coursera
2mo
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Technical Support Specialist , UK
United Kingdom or San Francisco
£40k-£60k/yr RemoteFull Time
5+ YOE5+ years in technical support or support engineering in SaaS, hands-on platform/integration investigation, experience with APIs/webhooks and observability tools, strong incident communication and escalation skills, UK-based.
Datadog, New Relic, Grafana, Pylon, Zendesk
1mo
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Part Time Peer Specialist - VCC
San Francisco, California, United States
$26/hr OnsitePart Time
1+ YOE1+ year peer support experience including crisis intervention and group facilitation; proficiency with Microsoft Office and Exponent Case Management; de-escalation, trauma-informed and harm-reduction approaches; ability to transport veterans (company van).
Exponent Case Management (ECM), Microsoft Outlook, Microsoft OneDrive, Microsoft Word, Microsoft Excel, Microsoft SharePoint, Navia HRA Card
2mo
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Relief Guest Service Specialist
San Francisco, California, United States
$23/hr OnsitePart Time, Full Time
High school diploma/GED required; experience with unhoused community or home health aide preferred; CPR and first aid required within 90 days; ability to de-escalate, communicate effectively, and work with diverse populations.
2w
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Crisis Intervention Specialist I
Fairfield, California, United States
$25-$31/hr FieldFull Time
1+ YOEHigh school diploma/GED and 1+ year relevant experience; crisis intervention certification and PATS as required; ability to conduct crisis assessment, de-escalation, transport facilitation, and documentation; valid driver\u0002s license and clear background/TB exam.
2w
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Senior People Operations Specialist I
Sunnyvale, California, United States
$104k-$155k/yr HybridFull Time
3+ YOEAdminister benefits, leaves, immigration, and compliance programs; serve as escalation for complex employee inquiries; manage vendor relationships; Workday experience; based Sunnyvale with minimum 4 days in-office; must have work authorization.
Workday, Cocoon
2d
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Bilingual Housing Problem Solving Specialist
San Francisco, California, United States
$27-$31/hr OnsiteFull Time
Professional English and Spanish proficiency, relevant social work experience, crisis-intervention experience, strong communication skills, computer proficiency, and ability to de-escalate volatile situations.
Salesforce, ONE System, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2mo
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Associate Operations Support Specialist II - Nightshift
Menlo Park, California, United States
$27-$31/hr RemoteFull Time
Monitor system alerts, follow troubleshooting flowcharts, restart or escalate hardware issues, maintain logs, work overnight/weekend shifts, strong problem-solving and technical aptitude; Bachelor's preferred.
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