34 escalation specialist jobs at 20 companies in Logan Square, IL
2d
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Peer Specialist
Chicago, Illinois, United States
$18-$20/hr OnsiteFull Time
High school diploma required; related associate or bachelor's degree preferred. Experience in residential, recovery, or human services settings preferred, with de-escalation, documentation, communication, and organizational skills.
1mo
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Target Security Specialist
Saint John, Indiana, United States
$18/hr OnsiteFull Time
Perform store security duties including incident response, de-escalation, merchandise recovery, surveillance use, and guest assistance; must be 18+, high school diploma or equivalent.
handheld scanners, video surveillance system, multiple frequency devices
1mo
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Target Security Specialist
Glenview, Illinois, United States
$19-$29/hr OnsitePart Time
High school diploma or equivalent, must be 18+, able to climb ladders and lift up to 40 lbs, strong communication, de-escalation, and documentation skills; must meet state/local legal requirements.
3w
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Behavior Specialist (Contractor)
Chicago, Illinois, United States
$25/hr OnsiteContract
2+ YOEBachelor's degree,2+ years working with youth,experience with behavior intervention plans,knowledge of PBIS,trauma-informed practices and ABA,strong documentation and de-escalation skills,ability to lift up to 50 lbs.
Google Workspace
1mo
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Peer Specialist - Part-Time
Maywood, Illinois, United States
$19/hr FieldPart Time
Uses lived experience to provide outreach, engagement, crisis de-escalation, advocacy, and navigation for people experiencing homelessness; bilingual Spanish desirable; crisis intervention skills and ability to document encounters required.
2w
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Helpline Specialist - Part Time
Chicago or Cook County
$21-$22/hr HybridPart Time
1+ YOEBachelor’s degree in social services or equivalent; 1–3 years of crisis support, case management, or related experience, including telephonic/chat outreach, crisis de-escalation, and work with vulnerable populations.
Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Google Chrome, Windows, client record management system
4d
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Product Support Specialist
Chicago, Illinois, United States
$60k-$65k/yr HybridFull Time
2+ YOERequires 2+ years of SaaS technical support experience, troubleshooting and escalation skills, support operations improvement experience, Excel proficiency, and strong communication. Bachelor's degree or equivalent experience required.
Zendesk, Zoom, Jira, Microsoft Excel, macOS, Windows
2mo
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Retail Support Specialist
Mettawa, Illinois, United States
$26/hr OnsiteFull Time
Strong customer service and communication skills; ability to handle escalations, multitask across systems, troubleshoot wireless devices, document interactions, and work flexible schedules including evenings, weekends, and holidays.
5d
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Specialist Resolution Team
Deerfield or Pittsburgh
$17-$22/hr OnsiteFull Time
2+ YOEHigh school diploma or GED and at least 2 years in specialty pharmacy operations, call center/customer service, or fulfillment. Escalation resolution, communication, critical thinking, and Microsoft Office skills preferred.
Microsoft Office Suite, PRISM
2mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years in IT support/operations; experience with ITSM/ITIL, Microsoft 365 and Windows; strong escalation handling, stakeholder communication, and process improvement skills.
ITSM, ITIL, Microsoft 365, Windows
3mo
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Youth Empowerment Specialist -- FT
Chicago, Illinois, United States
$18-$19/hr OnsiteFull Time
High school diploma; experience with homeless or at-risk youth; bilingual Spanish/English; de-escalation skills; flexible overnight/weekend work; background check.
3w
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Service Support Specialist I
Kenosha, Wisconsin, United States
OnsiteTemporary
Provides Level 1 technical support by phone; troubleshoots PCs, networks, software firewalls, connectivity, web technologies, Windows, browsers, and Microsoft Office while managing escalations and documentation.
GoToAssist, GoToMyPC, Microsoft Office, Windows 10, Internet Explorer, Google Chrome, Mozilla Firefox
2mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years IT support experience; strong ITSM/ITIL knowledge, Microsoft 365, Windows, and identity/access management; proven escalation handling, mentoring, service improvement, and stakeholder engagement skills.
ITSM, ITIL, Microsoft 365, Windows, identity/access
2w
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Member Engagement Specialist, FES
Chicago, Illinois, United States
FieldFull Time
3+ YOERequires 3+ years in outreach, social work, or street outreach; strong communication, presentation, de-escalation, crisis management, organization, independence, and teamwork skills. CRM or EHR/EMR experience preferred.
CRM, Electronic Health Record (EHR), EMR
2mo
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Operations Specialist - Logistics Account Manager (Full Time)
Westchester, Illinois, United States
$45k-$55k/yr OnsiteFull Time
Supports account operations including load building, scheduling, issue escalation, capacity securement, carrier coordination, pricing negotiation, shipment data management, billing support, and customer communication.
2mo
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Rapid Response Support Specialist
Chicago, Illinois, United States
$50k-$75k/yr HybridFull Time
1+ YOEProvide technical triage for incoming support, assess severity, gather diagnostic evidence, resolve simple issues, escalate complex cases; 1+ years technical support experience and networking knowledge required.
3w
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Full-Time Seasonal Customer Relations Specialist
Bolingbrook, Illinois, United States
$17/hr OnsiteFull Time, Seasonal
2+ YOEHigh school diploma, 2+ years customer service experience, call/contact center experience preferred, strong communication, de-escalation, and computer skills; Microsoft Outlook proficiency.
Microsoft Outlook
1mo
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Data Service Group Specialist - Chicago
Chicago, Illinois, United States
$60k-$70k/yr OnsiteFull Time
2+ YOE2+ years client/technical support in FinTech or SaaS, strong financial product knowledge, CRM experience (Salesforce, RedTail, HubSpot), ticketing and escalation skills, bachelor’s preferred.
Salesforce, RedTail, HubSpot, Jira, CRM, Quantum
3w
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Salesforce Support Triage Specialist - Associate Director - Chicago
Chicago, Illinois, United States
$80k-$95k/yr HybridFull Time
Hands-on Salesforce experience preferred; strong communication, organization, investigative mindset; familiarity with Jira, Confluence, and AI tools; ability to triage, escalate, and document cases.
Salesforce, Jira, Confluence, Microsoft SharePoint, Microsoft Stream, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Forms, AI
3mo
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Culture & Behavior Support Specialist (Immediate Opening)
Chicago, Illinois, United States
$45k-$60k/yr OnsiteFull Time
Provide direct behavioral support to students with IEPs, implement BIPs and PBIS, de-escalate and coach self-regulation, track and analyze behavior data, communicate with families and coordinate with special education and admin teams.
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