46 escalation specialist jobs at 28 companies in Illinois
6d
Save
Mark Applied
Hide
Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yr RemoteFull Time
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Microsoft Office
3w
Save
Mark Applied
Hide
Bi-lingual Spanish Client Concierge Specialist
Tampa or Arizona or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or New Jersey or New York or Ohio or Oklahoma or South Carolina or Tennessee or Texas
$23-$26/hr OnsiteFull Time
2+ YOEBilingual English/Spanish customer service specialist with 2+ years call center or healthcare escalation experience, CRM and Microsoft Office skills, strong communication and problem-solving.
CRM, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
1mo
Save
Mark Applied
Hide
Behavioral Specialist
Evanston, Illinois, United States
$40-$45/hr OnsiteFull Time
Bachelor's degree required, Master's preferred; experience with students with emotional/behavioral disabilities; knowledge of FBAs and BIPs, crisis intervention, de-escalation, strong communication and documentation skills.
1mo
Save
Mark Applied
Hide
Subrogation Specialist
Itasca, Illinois, United States
$17-$19/hr OnsiteFull Time
1+ YOE1 year of 3rd-party collections or subrogation experience, customer service experience required, negotiation and de-escalation skills, Microsoft Office/Excel proficiency, strong communication and attention to detail.
Microsoft Office, Microsoft Excel
3mo
Save
Mark Applied
Hide
Target Security Specialist
Chicago, Illinois, United States
$20-$30/hr OnsitePart Time
Provide store security and asset protection, respond to incidents, de-escalate situations, perform merchandise checks and recoveries, document cases, and support guest experience.
video surveillance system, case management systems, handheld scanners
2mo
Save
Mark Applied
Hide
Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
2w
Save
Mark Applied
Hide
Target Security Specialist
Lemont, Illinois, United States
$19-$29/hr OnsiteFull Time
High school diploma or equivalent, be at least 18, ability to lift/move up to 40 lbs, work flexible schedule including nights/weekends/holidays, effective communication and de-escalation skills.
Target's video surveillance system, case management system, handheld scanners
2w
Save
Mark Applied
Hide
Behavior Specialist (Contractor)
Chicago, Illinois, United States
$25/hr OnsiteContract
2+ YOEBachelor's degree,2+ years working with youth,experience with behavior intervention plans,knowledge of PBIS,trauma-informed practices and ABA,strong documentation and de-escalation skills,ability to lift up to 50 lbs.
Google Workspace
1w
Save
Mark Applied
Hide
Helpline Specialist - Part Time
Chicago or Cook County
$21-$22/hr HybridPart Time
1+ YOEBachelor’s degree in social services or equivalent; 1–3 years of crisis support, case management, or related experience, including telephonic/chat outreach, crisis de-escalation, and work with vulnerable populations.
Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Google Chrome, Windows, client record management system
1mo
Save
Mark Applied
Hide
Peer Specialist - Part-Time
Maywood, Illinois, United States
$19/hr FieldPart Time
Uses lived experience to provide outreach, engagement, crisis de-escalation, advocacy, and navigation for people experiencing homelessness; bilingual Spanish desirable; crisis intervention skills and ability to document encounters required.
2mo
Save
Mark Applied
Hide
Retail Support Specialist
Mettawa, Illinois, United States
$26/hr OnsiteFull Time
Strong customer service and communication skills; ability to handle escalations, multitask across systems, troubleshoot wireless devices, document interactions, and work flexible schedules including evenings, weekends, and holidays.
1mo
Save
Mark Applied
Hide
Behavioral Health Specialist
Decatur, Illinois, United States
$18-$20/hr OnsiteFull Time
High school diploma or equivalent, age 21+, valid driver’s license and reliable transportation, ability to perform physical tasks, strong communication, de-escalation, documentation, and trauma-informed care skills.
1mo
Save
Mark Applied
Hide
Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years in IT support/operations; experience with ITSM/ITIL, Microsoft 365 and Windows; strong escalation handling, stakeholder communication, and process improvement skills.
ITSM, ITIL, Microsoft 365, Windows
3w
Save
Mark Applied
Hide
Resident Support Specialist
Belleville, Illinois, United States
$20/hr OnsiteFull Time
Provide direct care and supervision to youth in residential behavioral health programs; must be 21+, high school diploma/GED, complete TCI training, strong communication, documentation, and crisis-de-escalation skills.
Microsoft Outlook, Microsoft Word
2mo
Save
Mark Applied
Hide
Youth Empowerment Specialist -- FT
Chicago, Illinois, United States
$18-$19/hr OnsiteFull Time
High school diploma; experience with homeless or at-risk youth; bilingual Spanish/English; de-escalation skills; flexible overnight/weekend work; background check.
1mo
Save
Mark Applied
Hide
Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years IT support experience; strong ITSM/ITIL knowledge, Microsoft 365, Windows, and identity/access management; proven escalation handling, mentoring, service improvement, and stakeholder engagement skills.
ITSM, ITIL, Microsoft 365, Windows, identity/access
5d
Save
Mark Applied
Hide
Member Engagement Specialist, FES
Chicago, Illinois, United States
FieldFull Time
3+ YOERequires 3+ years in outreach, social work, or street outreach; strong communication, presentation, de-escalation, crisis management, organization, independence, and teamwork skills. CRM or EHR/EMR experience preferred.
CRM, Electronic Health Record (EHR), EMR
4d
Save
Mark Applied
Hide
Senior Customer Experience Specialist - Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$106k-$135k/yr RemoteFull Time
Strong benefits support experience in HRIS, payroll, or SaaS; expertise in benefits processes, escalations, QA, coaching, training, cross-functional collaboration, and customer-focused problem solving.
HRIS, SaaS, User Acceptance Testing (UAT)
4d
Save
Mark Applied
Hide
Senior Customer Experience Specialist - Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$106k-$135k/yr RemoteFull Time
Requires strong Benefits product or administration experience in HRIS, payroll, or SaaS; complex escalation management; cross-functional collaboration; QA, coaching, training, problem-solving, and stakeholder management skills.
HRIS, SaaS, User Acceptance Testing (UAT)
2mo
Save
Mark Applied
Hide
Operations Specialist - Logistics Account Manager (Full Time)
Westchester, Illinois, United States
$45k-$55k/yr OnsiteFull Time
Supports account operations including load building, scheduling, issue escalation, capacity securement, carrier coordination, pricing negotiation, shipment data management, billing support, and customer communication.
Explore Jobs
Expand Your Job Search
Top Cities in Illinois for Escalation Specialist
- Escalation Specialist jobs in Chicago, IL
- Escalation Specialist jobs in Aurora, IL
- Escalation Specialist jobs in Rockford, IL
- Escalation Specialist jobs in Joliet, IL
- Escalation Specialist jobs in Naperville, IL
- Escalation Specialist jobs in Springfield, IL
- Escalation Specialist jobs in Peoria, IL
- Escalation Specialist jobs in Elgin, IL
- Escalation Specialist jobs in Waukegan, IL
- Escalation Specialist jobs in Champaign, IL
- Escalation Specialist jobs in Cicero, IL
- Escalation Specialist jobs in Bloomington, IL
- Escalation Specialist jobs in Arlington Heights, IL
- Escalation Specialist jobs in Evanston, IL
- Escalation Specialist jobs in Schaumburg, IL
- Escalation Specialist jobs in Bolingbrook, IL
- Escalation Specialist jobs in Decatur, IL
- Escalation Specialist jobs in Palatine, IL
- Escalation Specialist jobs in Skokie, IL
- Escalation Specialist jobs in Des Plaines, IL