43 escalation specialist jobs at 25 companies in Marblehead, MA
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
Oracle, ERMS, Microsoft Outlook, Sunrise
2w
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Technical Specialist
Houston or Boston
$46k-$70k/yr HybridFull Time
Experience in technical support or customer-facing technology roles, with troubleshooting, root-cause analysis, escalation, customer communication, product demonstrations, and consultative problem solving skills.
Salesforce
3w
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Employment Specialist
Dorchester, Massachusetts, United States
$25/hr OnsiteFull Time
Requires an associate degree, experience with people with disabilities, independent judgment, strong communication, conflict resolution, de-escalation, organization, public transportation navigation, and ability to lift 15 pounds.
Salesforce, HCSIS
1w
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Recovery Specialist
Plymouth, Massachusetts, United States
$21-$26/hr OnsiteFull Time, Part Time
High school diploma or GED preferred; CPR, TB screening, crisis de-escalation, confidentiality, therapeutic boundaries, incident reporting, infection control, and other required training. One year of behavioral health experience preferred.
Electronic Health Records (EHR), iPad, Walkie-Talkies
3w
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Target Security Specialist
Somerville, Massachusetts, United States
$20-$30/hr OnsiteFull Time, Part Time
High school diploma or equivalent; age 18+; strong communication, teamwork, prioritization, de-escalation, technology operation, physical mobility, and ability to lift up to 40 pounds.
video surveillance system, case management systems, handheld scanners
1w
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Reimbursement Specialist l
Portsmouth or Boston
$43k-$58k/yr OnsiteFull Time
0+ YOE0–2 years of reimbursement-related experience, medical and insurance terminology knowledge, strong communication and de-escalation skills, and ability to work independently with limited supervision. Bachelor's degree preferred.
Microsoft Office, SAP
3w
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Target Security Specialist
Boston, Massachusetts, United States
$21-$31/hr OnsitePart Time
High school diploma or equivalent, age 18+, ability to lift up to 40 lbs, climb ladders, de-escalate and apprehend per policy, communicate effectively and operate handheld scanners and radios.
video surveillance system, case management system, handheld scanners
2w
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Student Support Specialist
Andover, Massachusetts, United States
$32-$38/hr OnsiteFull Time, Seasonal
High school diploma required. Strong interpersonal, conflict resolution, collaboration, adolescent support, and de-escalation skills; previous work with adolescents preferred.
1mo
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School Culture Specialist
Lawrence, Massachusetts, United States
$51k-$64k/yr OnsiteFull Time
1+ YOEAssociate's degree required, 1+ year working with adolescents preferred, strong relationship-building, de-escalation, restorative practices, documentation, and collaboration skills.
2w
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Operations Specialist - Trade Management
Boston, Massachusetts, United States
$45k-$60k/yr OnsiteFull Time
Bachelor's degree or equivalent experience; strong written and verbal communication, analytical and problem-resolution skills, initiative, multitasking, deadline management, and ability to resolve and escalate issues.
2mo
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Residential Specialist - Evening/Overnight
Leominster, Massachusetts, United States
$22-$23/hr OnsiteFull Time
Provide on-site evening/overnight resident supervision in a residential program; monitor safety, conduct facility rounds, document incidents, de-escalate situations, and communicate resident needs.
3d
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Mental Health Specialist
Salem, Massachusetts, United States
$20-$28/hr OnsiteFull Time
High school diploma, GED, or equivalent required; 5+ years related experience may substitute. Bachelor's degree in behavioral health or human services preferred. Restraint, de-escalation, and AVADE training required.
1mo
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Customer Service Specialist
Cambridge, Massachusetts, United States
$50k-$55k/yr HybridFull Time
4+ YOE4 years customer-service experience or a 4-year degree; strong empathy, judgment, and written/verbal communication; ability to de-escalate, adapt tone across phone/email/chat, and work with AI tools.
1mo
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Behavioral Health Specialist, ATS
Roxbury, Massachusetts, United States
$21-$25/hr OnsiteFull Time
Experience supporting individuals with substance use disorders preferred; duties include client monitoring, intakes, documentation, de-escalation, and group facilitation. Bachelor's preferred.
4d
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Clothing Lead Sales Specialist
Woburn, Massachusetts, United States
$21-$24/hr OnsiteFull Time, Seasonal
Requires winter clothing and retail sales experience, cashier and cash handling experience, customer escalation skills, teamwork, leadership, and availability for weekend and holiday shifts.
3w
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Haverhill Pavilion - Utilization Specialist
Haverhill, Massachusetts, United States
OnsiteFull Time
2+ YOEClinical experience with the facility population, high school diploma or equivalent; preferred clinical licensure (LPN,RN,LMSW,LCSW,LPC/LPC-I); CPR, de-escalation/restraint and first aid training; utilization management experience.
2d
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Classroom Behavior Specialist PD
Cumberland, Rhode Island, United States
$19-$31/hr OnsitePart Time, Temporary
Baccalaureate degree in education or related human services preferred; Excel knowledge, Safety Care certification, crisis de-escalation skills, and ability to physically support students required.
Excel
2mo
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Desktop Support Specialist II
Leominster, Massachusetts, United States
FieldFull Time
3+ YOERequires 3–5 years of progressive IT support experience, Tier 2 escalation expertise, networking and identity administration skills, and an associate or bachelor's degree, equivalent experience, or industry certifications.
Active Directory, Entra ID, Microsoft 365, Intune, NinjaOne, ManageEngine, BeyondTrust, GoTo, Zoho, DNS, DHCP, VLANs, VPNs, firewalls, switches, access points, VoIP, RMM, MDM, PCI, HIPAA
1mo
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Senior Technical Support Specialist
Milton, Massachusetts, United States
OnsiteFull Time
Provide advanced technical and operational support for end-user devices, applications, accounts, classroom and event A/V technologies; serve as senior escalation for complex issues and assist with employee onboarding.
3w
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IT Support Specialist II
Framingham, Massachusetts, United States
$26-$36/hr HybridFull Time
4+ YOERequires 4+ years of progressive IT support, including second-line escalation, Microsoft 365, Entra ID, Active Directory, PowerShell, Intune, networking, ITSM, documentation, and cross-domain troubleshooting.
Microsoft 365, Exchange Online, Entra ID, Active Directory, Microsoft Intune, PowerShell, Microsoft Graph, VPN, TCP/IP, DNS, DHCP, Windows Server, SQL, Meraki, Microsoft 365 Certified: Administrator Expert, Endpoint Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, CompTIA Network+, CompTIA Security+, ITIL
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