45 escalation specialist jobs at 32 companies in Pacheco, CA
3mo
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Operations Specialist, Commercial Operations Specialist
Concord, California, United States
$24-$35/yr OnsiteFull Time
Operations support, cross-functional collaboration, risk identification/escalation, data collection, and on-ground task coordination.
1mo
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Peer Support Specialist (On-Call)
Redwood City, California, United States
$23-$26/hr OnsitePart Time
High school diploma or GED, maintained peer certification (CalMHSA Medi-Cal Peer Support Specialist in CA), lived experience with behavioral health, valid driver\u0019s license and vehicle insurance, willingness to drive clients, ability to de-escalate and engage members.
1mo
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Triage Specialist
San Francisco, California, United States
$32-$37/hr HybridFull Time
1+ YOEServe as first point of contact for in-person and remote clients; triage needs, prioritize urgent cases, document interactions in case management system, and provide referrals; Spanish fluency and strong de-escalation skills required.
Microsoft Office Suite, Salesforce
1mo
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Case Specialist
San Francisco or Marin County or San Mateo County
$23-$32/hr OnsiteFull Time
1+ YOEHigh school/GED, 1+ years human services experience preferred, trauma-informed practice knowledge, strong English communication, conflict de-escalation skills, PC/administrative skills, Live Scan, TrustLine registration, Judicial Standards 5.20 training.
1w
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Senior Complaints Specialist
United States or Columbus or Austin or North America or San Francisco or New York City or Canada or Quebec City
$23-$31/hr RemoteFull Time
1+ YOERequires 1+ year handling regulatory escalated complaints in regulated financial services, investigation and documentation experience, consumer financial regulation knowledge, and root-cause analysis skills.
FCRA, UDAAP, FDCPA, ECOA, Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Home Equity Line of Credit (HELOC), Employee Assistance Program (EAP), Employee Resource Groups (ERGs)
2mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
1mo
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Case Specialist
San Francisco or San Mateo
$23-$32/hr OnsiteFull Time
1+ YOEHigh school diploma/GED, 1-2+ years human services experience, trauma-informed practice experience, child/family work, conflict de-escalation, strong English communication, PC and administrative skills, Live Scan/TrustLine and Judicial Standards training required.
1mo
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Target Security Specialist
Novato, California, United States
$22/hr OnsiteFull Time
Must be 18+, high school diploma or equivalent, able to lift/move up to 40 lbs, communicate effectively, use radios/scanners, perform de-escalation and follow AP policy.
Target's video surveillance system, case management system, handheld scanners, multiple frequency devices
3w
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Behavior Specialist I
San Jose, California, United States
$28-$35/hr FieldFull Time
1+ YOEHigh school diploma/GED and 1+ year experience with behavioral health or developmental disabilities; familiarity with behavior interventions, crisis de-escalation; CPR/First Aid or crisis intervention certification; TB/background checks.
3w
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Behavior Specialist - Palo Alto
Palo Alto, California, United States
$70k-$85k/yr OnsiteFull Time
3+ YOERequires a bachelor's degree in education, psychology, or a related field or equivalent experience, three years in a school setting, crisis de-escalation ability, and behavior intervention experience; RBT preferred.
Pro-ACT
4d
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Forensic Peer Specialist
Pleasanton or San Leandro or California
$23-$25/hr OnsiteFull Time
1+ YOEOne year monitoring SUD/MH clients required, technology competency, crisis de-escalation skills, facility-cleanliness experience, and forensic peer certification or eligibility. Spanish, Chinese, Vietnamese, or Tagalog preferred.
2w
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Youth Stabilization Specialist
Oakland or San Leandro
$34-$36/hr OnsiteFull Time
1+ YOEBachelor's degree, or equivalent education and experience; 1+ year acute psychiatric, residential, or intensive youth crisis experience; driver's license, clean record, TB clearance, fingerprint clearance, and crisis de-escalation skills.
403b Retirement Plan
1w
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Utilization Specialist - Full Time
San Jose or Santa Clara County or San Mateo County or Alameda County
$33-$60/hr OnsiteFull Time
2+ YOERequires an associate nursing degree or current clinical license/certification, CPR and de-escalation/restraint certification, with utilization management or facility-population experience preferred.
3w
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Service Desk Specialist II
San Francisco, California, United States
$27-$45/hr OnsiteFull Time
2+ YOEBachelor's degree and 2–5 years of related experience or equivalent; hardware, software, network troubleshooting, ticketing, communication, customer service, and escalation skills required.
VPN, Udemy, Coursera
1d
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Senior Support Specialist, Ads
San Francisco, California, United States
$189k-$280k/yr HybridFull Time
6+ YOERequires 6+ years in customer support, user operations, ads operations, Trust & Safety, risk operations, escalations, or related work; investigative judgment, data synthesis, process improvement, cross-functional communication, and AI or coding experience.
Codex, ChatGPT, OpenAI API, Python
2mo
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Retail Support Specialist
San Jose, California, United States
$26/hr OnsiteFull Time
Strong customer service and communication skills; handling escalations; multitasking across multiple systems; troubleshooting wireless devices; flexible hours including evenings, weekends, and holidays; standing/walking up to 8 hours; executing planograms and inventory tasks.
2mo
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Technical Support Specialist , UK
United Kingdom or San Francisco
£40k-£60k/yr RemoteFull Time
5+ YOE5+ years in technical support or support engineering in SaaS, hands-on platform/integration investigation, experience with APIs/webhooks and observability tools, strong incident communication and escalation skills, UK-based.
Datadog, New Relic, Grafana, Pylon, Zendesk
2mo
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Part Time Peer Specialist - VCC
San Francisco, California, United States
$26/hr OnsitePart Time
1+ YOE1+ year peer support experience including crisis intervention and group facilitation; proficiency with Microsoft Office and Exponent Case Management; de-escalation, trauma-informed and harm-reduction approaches; ability to transport veterans (company van).
Exponent Case Management (ECM), Microsoft Outlook, Microsoft OneDrive, Microsoft Word, Microsoft Excel, Microsoft SharePoint, Navia HRA Card
2mo
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Relief Guest Service Specialist
San Francisco, California, United States
$23/hr OnsitePart Time, Full Time
High school diploma/GED required; experience with unhoused community or home health aide preferred; CPR and first aid required within 90 days; ability to de-escalate, communicate effectively, and work with diverse populations.
3w
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Loss Prevention Security Specialist
Stockton, California, United States
$19-$30/hr OnsitePart Time
1+ YOEHigh school diploma or equivalent and 1+ year of retail or security experience. Requires sound judgment, de-escalation, communication, physical stamina, and ability to work flexible hours.
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