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91 escalation specialist jobs at 39 companies in Queens, NY

2w
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Peer Specialist
Brooklyn, New York, United States
$22-$24/hr RemoteFull Time
Services for the UnderServed
Services for the UnderServed: Provides housing and support services for individuals with disabilities.
Certified Peer Specialist (CPS) or CRPA/OASAS provisional certification, lived experience with mental health/substance use, HS diploma, strong communication, documentation, de-escalation, and basic computer skills.
Microsoft Word, Microsoft Excel
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1w
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Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yr RemoteFull Time
Domestic & General
Domestic & General: Provides insurance and repair protection for domestic appliances and electronics.
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Microsoft Office
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1w
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Peer Specialist
Brooklyn, New York, United States
$22-$24/hr OnsiteFull Time
Services for the UnderServed
Services for the UnderServed: Provides housing and social services for vulnerable populations.
Requires CPS or CRPA certification, lived mental health or substance use recovery experience, high school diploma or equivalent, communication and de-escalation skills, and Microsoft Word and Excel proficiency.
Microsoft Word, Microsoft Excel
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2w
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Peer Specialist
Brooklyn, New York, United States
$45k-$50k/yr OnsiteFull Time
Services for the UnderServed
Services for the UnderServed: Provides social services, housing, and behavioral health support.
1+ YOEHigh school diploma or GED, one year of shelter or related work experience, lived mental health system experience, and critical thinking, problem-solving, de-escalation, and communication skills.
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2mo
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Senior Operational Specialist
New York City, New York, United States
$75k-$105k/yr OnsiteFull Time
NYU Langone Health
NYU Langone Health: Academic medical system providing comprehensive patient care and education.
Manages complex hospital A/R escalations, analyzes accounts, and coordinates cross-functional teams to drive resolution.
Epic, Revenue Cycle Systems
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3w
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IT Specialist II
Medford, New York, United States
$50k-$55k/yr FieldFull Time
RiseWell Community Services
RiseWell Community Services: Provides community-based mental health, housing, and social wellness services.
4+ YOE4+ years progressive IT experience providing advanced technical support, troubleshooting hardware/software/network/systems, supporting end-user environments, and serving as escalation for complex issues.
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23h
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Senior Complaints Specialist
United States or Columbus or Austin or North America or San Francisco or New York City or Canada or Quebec City
$23-$31/hr RemoteFull Time
Upstart
UpstartNasdaq: UPST: AI-powered lending marketplace for consumer and automotive loans.
1+ YOERequires 1+ year handling regulatory escalated complaints in regulated financial services, investigation and documentation experience, consumer financial regulation knowledge, and root-cause analysis skills.
FCRA, UDAAP, FDCPA, ECOA, Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Home Equity Line of Credit (HELOC), Employee Assistance Program (EAP), Employee Resource Groups (ERGs)
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2mo
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Housing Peer Specialist
Corona, New York, United States
$25/hr OnsiteFull Time
Elmcor Youth & Adult Activities
Elmcor Youth & Adult Activities: Providing community-based behavioral health and social support services.
Must have lived experience of housing instability, high school diploma, CRPA or CRPA-P, strong communication and interpersonal skills, ability to de-escalate crises, and maintain documentation.
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1mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Harvey
Harvey: AI platform for legal research and document analysis.
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
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1mo
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Target Security Specialist
Bay Shore, New York, United States
$20/hr OnsiteFull Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
Perform store security, incident response, de-escalation, theft apprehension, merchandise handling (up to 40lbs), and timely incident documentation; high school diploma or equivalent and age 18+ required.
video surveillance system, case management system, handheld scanners
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1mo
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Customer Support Specialist
New York City, New York, United States
$20-$22/hr OnsiteFull Time
IcyBox
IcyBox: Luxury watch mystery box platform and e-commerce marketplace.
Prior customer support experience handling escalations, strong phone and written communication, problem-solving to resolution, day-shift availability.
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2mo
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Target Security Specialist
New York, New York, United States
$22/hr OnsitePart Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
High school diploma or equivalent, 18+ years old, ability to lift/move merchandise up to 40 lbs, effective communication, de-escalation skills, and ability to operate handheld scanners and radios.
handheld scanner
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3mo
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Retail Support Specialist
Oceanside, New York, United States
$26/hr OnsiteFull Time
DSI Systems
DSI Systems: Provider of retail sales enablement and business support services.
Strong customer service and communication, ability to handle escalations, multitasking across systems, detail-oriented problem solving, and flexibility to work evenings, weekends, and holidays.
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2w
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Client Success Specialist
New York City, New York, United States
$60k-$70k/yr HybridFull Time
Metergy Solutions
Metergy Solutions: Utility submetering and billing for residential and commercial buildings.
Post-secondary education or equivalent experience, strong communication and analytical skills, MS Office proficiency, and ability to resolve, prioritize, and escalate client inquiries independently.
Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Salesforce
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6d
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Asset Protection Specialist
Bronx, New York, United States
$17-$29/hr OnsiteFull Time
Gap Inc.
Gap Inc.NYSE: GAP: Global specialty retailer of apparel and accessories.
Experience in theft apprehension and surveillance, knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation and de-escalation skills required.
body-worn cameras
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2mo
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SME, GPPProduct Specialist
United States or New York City or California
RemoteFull Time
Finastra
Finastra: Develops software for global retail and transaction banking.
Expert FGPP 4.6.x+ configuration and troubleshooting experience; root-cause analysis using GUI/DB/traces; customer-facing escalation management and technical leadership.
FGPP, Classic GPP, GUI, DB, Skills & Career Navigator
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1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
Tauck
Tauck: Provides premium guided tours and cruises across seven continents.
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
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2w
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Creator Operations Specialist
New York, New York, United States
$60k-$67k/yr OnsiteFull Time
Raptive
Raptive: Provides ad management and monetization platforms for independent creators.
3+ YOE3+ years in customer support/operations or related field, strong writing, documentation, research, escalation, data analysis, and cross-functional coordination skills; experience with Zendesk/Salesforce/Confluence preferred.
Zendesk, Salesforce, Confluence
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6d
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Asset Protection Specialist
New York City, New York, United States
OnsiteFull Time
Gap
GapNYSE: GAP: Retailer of apparel and accessories across multiple global brands.
Experience in theft apprehension and surveillance; knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation, communication, de-escalation, and independent high-pressure work skills.
body-worn cameras
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1w
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Resident Support Specialist
White Plains, New York, United States
$22-$24/hr OnsiteFull Time
YWCA White Plains & Central Westchester
YWCA White Plains & Central Westchester: Provides supportive housing, childcare, and community social programs.
High school diploma required; NYS Security Officer License and CPR/First Aid required. Requires crisis de-escalation, documentation, communication, confidentiality, and ability to work with residents in supportive housing.
Electronic health record
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