90 escalation specialist jobs at 36 companies in Rye, NY
2w
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Peer Specialist
Brooklyn, New York, United States
$22-$24/hr RemoteFull Time
Certified Peer Specialist (CPS) or CRPA/OASAS provisional certification, lived experience with mental health/substance use, HS diploma, strong communication, documentation, de-escalation, and basic computer skills.
Microsoft Word, Microsoft Excel
4d
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Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yr RemoteFull Time
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Microsoft Office
6d
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Peer Specialist
Brooklyn, New York, United States
$22-$24/hr OnsiteFull Time
Requires CPS or CRPA certification, lived mental health or substance use recovery experience, high school diploma or equivalent, communication and de-escalation skills, and Microsoft Word and Excel proficiency.
Microsoft Word, Microsoft Excel
1w
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Peer Specialist
Brooklyn, New York, United States
$45k-$50k/yr OnsiteFull Time
1+ YOEHigh school diploma or GED, one year of shelter or related work experience, lived mental health system experience, and critical thinking, problem-solving, de-escalation, and communication skills.
2mo
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Senior Operational Specialist
New York City, New York, United States
$75k-$105k/yr OnsiteFull Time
Manages complex hospital A/R escalations, analyzes accounts, and coordinates cross-functional teams to drive resolution.
Epic, Revenue Cycle Systems
3w
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IT Specialist II
Medford, New York, United States
$50k-$55k/yr FieldFull Time
4+ YOE4+ years progressive IT experience providing advanced technical support, troubleshooting hardware/software/network/systems, supporting end-user environments, and serving as escalation for complex issues.
2mo
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Housing Peer Specialist
Corona, New York, United States
$25/hr OnsiteFull Time
Must have lived experience of housing instability, high school diploma, CRPA or CRPA-P, strong communication and interpersonal skills, ability to de-escalate crises, and maintain documentation.
1mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
1w
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Target Security Specialist
Trumbull, Connecticut, United States
$21-$31/hr OnsiteFull Time
High school diploma or equivalent; age 18+; required state or local licensure; communication, de-escalation, security response, technology, teamwork, and ability to lift up to 40 pounds.
Target's video surveillance system, case management systems, handheld scanners
1mo
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Customer Support Specialist
New York City, New York, United States
$20-$22/hr OnsiteFull Time
Prior customer support experience handling escalations, strong phone and written communication, problem-solving to resolution, day-shift availability.
2mo
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Target Security Specialist
New York, New York, United States
$22/hr OnsitePart Time
High school diploma or equivalent, 18+ years old, ability to lift/move merchandise up to 40 lbs, effective communication, de-escalation skills, and ability to operate handheld scanners and radios.
handheld scanner
3mo
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Retail Support Specialist
Oceanside, New York, United States
$26/hr OnsiteFull Time
Strong customer service and communication, ability to handle escalations, multitasking across systems, detail-oriented problem solving, and flexibility to work evenings, weekends, and holidays.
1w
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Client Success Specialist
New York City, New York, United States
$60k-$70k/yr HybridFull Time
Post-secondary education or equivalent experience, strong communication and analytical skills, MS Office proficiency, and ability to resolve, prioritize, and escalate client inquiries independently.
Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Salesforce
3d
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Asset Protection Specialist
Bronx, New York, United States
$17-$29/hr OnsiteFull Time
Experience in theft apprehension and surveillance, knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation and de-escalation skills required.
body-worn cameras
2mo
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SME, GPPProduct Specialist
United States or New York City or California
RemoteFull Time
Expert FGPP 4.6.x+ configuration and troubleshooting experience; root-cause analysis using GUI/DB/traces; customer-facing escalation management and technical leadership.
FGPP, Classic GPP, GUI, DB, Skills & Career Navigator
1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
1w
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Creator Operations Specialist
New York, New York, United States
$60k-$67k/yr OnsiteFull Time
3+ YOE3+ years in customer support/operations or related field, strong writing, documentation, research, escalation, data analysis, and cross-functional coordination skills; experience with Zendesk/Salesforce/Confluence preferred.
Zendesk, Salesforce, Confluence
3d
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Asset Protection Specialist
New York City, New York, United States
OnsiteFull Time
Experience in theft apprehension and surveillance; knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation, communication, de-escalation, and independent high-pressure work skills.
body-worn cameras
1w
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Resident Support Specialist
Wading River, New York, United States
$20/hr OnsiteFull Time, Part Time
High school diploma or GED, strong English communication, basic MS Windows, MS Office, and internet skills, and ability to walk distances, climb stairs, de-escalate crises, and manage documentation.
Microsoft Windows, Microsoft Office
1w
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Resident Support Specialist
White Plains, New York, United States
$22-$24/hr OnsiteFull Time
High school diploma required; NYS Security Officer License and CPR/First Aid required. Requires crisis de-escalation, documentation, communication, confidentiality, and ability to work with residents in supportive housing.
Electronic health record
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