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31 escalation specialist jobs at 16 companies in Simi Valley, CA

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Recovery Specialist
Los Angeles, California, United States
$20-$26/hr RemoteFull Time
Jacoby & Meyers
Jacoby & Meyers: Provides personal injury legal representation and consumer legal services.
Requires personal injury experience, knowledge of personal injury case progression, strong communication and de-escalation skills, problem-solving ability, Spanish proficiency, and office software knowledge.
Internet software, Spreadsheet software, Word Processing software
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Target Security Specialist
Moorpark, California, United States
$21/hr OnsitePart Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
High school diploma or equivalent; at least 18 years old; required state or local licensure; communication, de-escalation, physical security, technology, teamwork, and merchandise-handling skills.
video surveillance system, case management systems, handheld scanners
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Target Security Specialist
Culver City, California, United States
$22/hr OnsiteFull Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
High school diploma or equivalent; age 18 or older; strong communication, teamwork, prioritization, de-escalation, and problem-solving skills; ability to lift 40 pounds, climb ladders, and work flexible shifts.
Target's video surveillance system, case management systems, handheld scanners
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Client Experience Specialist
Los Angeles, California, United States
OnsiteFull Time
Strategic Legal Practices
Strategic Legal Practices: A law firm representing consumers in California lemon law cases.
Proven client-facing experience, strong written/verbal communication, de-escalation skills, attention to detail, bilingual English/Spanish, proficiency with Microsoft Office; bachelor’s degree or equivalent experience.
Microsoft Office, CRM
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Insurance Claims Specialist
Federal Way or Los Angeles or Bellevue or South Jordan or Las Vegas or Boise or Lakewood or Seattle or San Diego or Denver or Phoenix or Colorado Springs or Greenwood Village or Roseburg or Eugene or Tacoma or Irvine or Liberty Lake
$19-$24/hr OnsiteFull Time
Columbia Bank
Columbia BankNASDAQ: COLB: Commercial and consumer banking services in the Western United States.
2+ YOERequires 2 years of high-volume customer service or call center experience, 1+ year of issue resolution and escalations, high school diploma, communication, problem-solving, organization, and multitasking skills.
InfoLease, Artiva, Salesforce
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Guest Services Specialist
Moorpark, California, United States
$23/hr OnsitePart Time
Centered Health
Centered Health: Operates a network of residential behavioral health treatment centers.
1+ YOEHigh school/GED, 1+ year customer service experience, CPR/first aid, valid driver's license (5+ years), basic computer skills, ability to lift light objects, strong communication and crisis de-escalation skills.
Microsoft Word
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Care Team Specialist - Graveyard
Los Angeles, California, United States
$47k-$49k/hr OnsiteFull Time
JWCH Institute
JWCH Institute: Provides medical care and social services to underserved populations.
High school diploma, prior experience with homeless persons, bilingual English/Spanish required, able to perform physically demanding tasks, familiarity with email and Microsoft Word, strong communication and de-escalation skills.
Microsoft Word
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Specialist, Asset Protection - LA Southbay
Commerce, California, United States
$17-$25/hr OnsiteFull Time
Gap Inc.
Gap Inc.NYSE: GAP: Global specialty retailer of apparel and accessories.
Experience in theft apprehension and surveillance, knowledge of safety, legal protocols, business continuity, and risk management, plus communication, de-escalation, and crisis response skills.
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Youth Care Specialist I
Los Angeles, California, United States
OnsiteFull Time
Los Angeles LGBT Center
Los Angeles LGBT Center: Provides health, housing, and social services for LGBTQ+ people.
3+ YOE3+ years working with at-risk or homeless youth or a related Bachelor's degree; experience in case management, crisis intervention, housing navigation, and de-escalation; must pass fingerprint/background checks and have reliable transportation.
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Specialist, Asset Protection - LA Southbay
Los Angeles, California, United States
OnsiteFull Time
Gap
GapNYSE: GAP: Retailer of apparel and accessories across multiple global brands.
Experience in theft apprehension and surveillance; knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation, communication, de-escalation, and independent crisis response skills.
body-worn cameras
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Simplified Chinese Player Support Specialist
El Segundo, California, United States
$24-$29/hr HybridTemporary, Full Time
Nexon America
Nexon AmericaTokyo Stock Exchange: 3659: Publishes and develops online multiplayer games and virtual worlds.
1+ YOENative-level Simplified Chinese and strong English, 1+ year player support and escalated (T2+) ticket handling, Zendesk and Microsoft Office/GSuite proficiency, excellent written communication.
Microsoft Word, Microsoft Excel, GSuite, Zendesk, JIRA, Confluence, Tableau
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Youth Specialist I - RESET Residential
Altadena, California, United States
$23-$26/hr OnsiteFull Time
Sycamores
Sycamores: Provides behavioral health and social services to vulnerable communities.
2+ YOEBachelor's degree required, 2+ years direct care experience, must be 21+, valid California driver's license with acceptable driving record and insurance, maintain required licenses/certifications, able to perform physical interventions and de-escalation; pass background, drug, and health screens.
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Asset Protection Specialist (Full Time)
Pasadena, California, United States
$20-$21/hr OnsiteFull Time
Green Thumb Industries
Green Thumb IndustriesCanadian Securities Exchange: GTII: Produces and distributes cannabis consumer packaged goods and retail services.
1+ YOEProvide visible safety presence, greet guests, manage check-in, de-escalate incidents, perform inspections, meet cannabis employment requirements, valid driver’s license/state ID, pass background checks.
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Security Ed Specialist - Woodland Hills
Woodland Hills, California, United States
OnsiteFull Time
Blackstone Consulting, Inc.
Blackstone Consulting, Inc.: A minority-owned global service provider delivering security and facility support to healthcare clients.
High School Diploma minimum; security guard card required; must pass drug, health and criminal background screens; customer/public service experience (1 year preferred as security officer); lift up to 75 lbs; healthcare competency and de-escalation training.
cameras, intrusion detection system
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Behavior Support Specialist, Behavior Day Services
San Fernando, California, United States
$20-$21/hr OnsiteFull Time
BuildAbility
BuildAbility: Support and training for adults with developmental disabilities.
Provide behavior support to adults with developmental disabilities, implement service plans, assist with daily living, use de-escalation techniques, document progress, and hold a high school diploma and valid CA driver\u007Fs license.
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Sales Quality & Customer Support Specialist
Agoura Hills, California, United States
$26/hr HybridFull Time
Cydcor
Cydcor: Provides outsourced sales and customer acquisition services for businesses.
2+ YOE2–3 years in customer service, sales, or client success; strong communication and organizational skills; proactive mindset; experience handling escalations and influencing cross-functional teams.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Salesforce, ChatGPT
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Student Support Specialist - Ánimo Compton Charter School
Compton, California, United States
$69k-$73k/yr OnsiteFull Time
Green Dot Public Schools
Green Dot Public Schools: Operates a network of non-profit public charter schools.
Experience in an urban school setting, policy and system management, conflict resolution, de-escalation, restorative and trauma-informed practices, communication, and leadership. Bachelor's degree preferred; English/Spanish bilingual preferred.
PowerSchool
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Student Support Specialist and Behavior Technician
Los Angeles County, California, United States
$25-$30/hr OnsiteFull Time
The SEED School of Los Angeles County
The SEED School of Los Angeles County: Provides college-preparatory, boarding education to Los Angeles students.
1+ YOEAssociate degree or higher in Special Education/Psychology or related; 1–3 years working with students with special needs; proficiency with SEIS, Schoolrunner, Slack; strong documentation, de-escalation, and trauma-informed skills.
Schoolrunner, Slack, SEIS
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