27 escalation specialist jobs at 15 companies in Springfield, VA
1mo
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Patient Inquiry & Escalation Lead, Healthcare Financial Operations
Arlington, Virginia, United States
$57k-$86k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent; 3+ years professional experience; 5+ years healthcare customer service or revenue cycle experience; experience with process improvement, analytics, escalations, and empathetic patient interactions.
3w
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Marketing Specialist
Hanover, Maryland, United States
$59k-$88k/yr OnsiteFull Time
1+ YOE1+ years marketing or talent-marketing support preferred; experience with paid media or digital advertising preferred; strong customer support/escalation, reporting, intake/process management, and stakeholder communication skills.
ReviewTrackers, Google My Business, Indeed
1w
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Target Security Specialist
Chantilly, Virginia, United States
$20/hr OnsitePart Time
High school diploma or equivalent, age 18+, ability to use communication devices and handheld scanners, lift up to 40 lbs, de-escalate and follow security policies.
1w
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Target Security Specialist
Alexandria, Virginia, United States
$20/hr OnsitePart Time
High school diploma or equivalent; minimum age 18; communication, de-escalation, incident documentation, surveillance, scanning, physical mobility, ladder climbing, and lifting up to 40 pounds required.
video surveillance system, case management systems, handheld scanners, multiple frequency devices
1mo
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Special Operations Website Specialist (SpecOps)
Washington or United States
$65k/yr RemoteFull Time
3+ YOE3+ years in digital operations or website management, escalation and cross-functional coordination experience, strong communication, troubleshooting, and proficiency with project management/ticketing tools.
Apollo
5d
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Loan Servicing Specialist- Temporary
Baltimore or Lake Success
$23-$26/hr OnsiteTemporary, Full Time
Northwell Health: Provides clinical healthcare services through a hospital network.
3+ YOERequires at least 3 years of customer service experience in a consumer loan or lease environment, with experience handling calls, servicing requests, inquiries, and escalations.
1mo
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Youth Engagement Specialist
Washington or Prince George's County
$18/hr OnsitePart Time
2+ YOEHigh school diploma/GED, 2+ years human services experience preferred, ability to apply de-escalation and behavior-modification techniques, valid driver’s license, pass background/clearance checks, basic computer skills, strong communication.
1mo
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Business Account Specialist - SLED
Silver Spring or Annapolis or Bowie or New York or Philadelphia or Basking Ridge
$42k-$69k/yr FieldFull Time
1+ YOEProspecting and supporting SLED customers, sales support and problem resolution, quoting/contracting/ordering, managing customer escalations, ability to pass MVR check and hold a valid driver’s license.
SFDC, Polaris, Proquest, VPrice, GCT, Verizon Enterprise Center (VEC), VES.com
2d
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Lead Behavioral Health Specialist (674723)
Baltimore, Maryland, United States
$28-$47/hr OnsiteFull Time
Bachelor’s degree in an allied health or related mental health field; strong pediatric behavioral health knowledge; developmental approaches and non-pharmacological de-escalation skills.
2w
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Senior Maximo Support Specialist- Remote
Reston or United States
$119k-$203k/yr RemotePart Time
2+ YOE2+ years Maximo Level 1 support experience, familiarity with Maximo applications, strong customer service, troubleshooting, ticketing and escalation skills; Python/JavaScript familiarity and Maximo integration experience preferred.
Maximo, IBM Maximo, SAP, Peoplesoft, Python, JavaScript, Teams
2w
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IT Support Specialist (Entry-Level)
Chantilly, Virginia, United States
OnsiteFull Time
Provide Level 1 (and some Level 2) IT support, troubleshoot user issues, install and maintain OS/software, manage IT assets and access, document tickets, escalate to technical teams, and follow security standards.
1mo
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Principal Customer Support Specialist (Remote)
Centreville or Carrollton or Texas
RemoteFull Time
7+ YOE7+ years support experience with Neumo Core (or 8+ with Applications), bachelor\u0002s degree in a technical field, experience resolving escalated technical issues, expertise with automation and troubleshooting, strong communication and leadership skills.
Anti-Virus Software, Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Microsoft Windows Network Printers, Microsoft Office Suite, Salesforce, Zendesk, Jira, Slack, SQL
1mo
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Production Support Specialist - Tier 1 (Remote)
Columbia, Maryland, United States
$18-$21/hr RemoteFull Time
Provide first-line customer and technical support for LTSS Maryland customers, document and manage incidents, escalate defects, create customer documentation; strong communication and analytical skills required.
2mo
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Customer Service Support Specialist
Washington, District of Columbia, United States
OnsiteFull Time
Provide Tier 2 help desk support (24/7) answering emails/hotline/tickets, troubleshooting software/hardware, performing diagnostics/repairs, maintaining logs, and escalating incidents. US citizenship and Top Secret with Full Scope Polygraph required.
1w
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IT Service Desk Specialist Level II
Bethesda, Maryland, United States
$85k-$92k/yr OnsiteFull Time
4+ YOEFour years of relevant experience, bachelor's degree, active Secret clearance, IAT II and CE designations, and advanced troubleshooting, ticketing, escalation, and end-user support skills.
DoD 8570.01-M, SLA
1mo
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Reimbursement Specialist (Hybrid), Day Shift, Patient Financial Services
Gaithersburg or United States
$21-$27/hr HybridFull Time
Adventist HealthCare: Provides integrated hospital, rehabilitation, and home health services.
3+ YOEHigh school diploma required; minimum 3 years healthcare experience; strong customer service, claim denial management, payer follow-up, troubleshooting, and PC-focused work. Ability to train others and escalate issues with supporting data.
1d
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Behavioral Health Therapist 2 Life With Cancer
Falls Church, Virginia, United States
$80k-$130k/yr OnsiteFull Time
2+ YOERequires a master's or doctoral degree, mental health specialist licensure, BLS, crisis de-escalation certification, and 2 years of mental health or substance use treatment experience.
3w
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Senior Specialist, Cell Therapy Vein-to-Vein Coordinator
Gaithersburg or Tarzana
$89k-$134k/yr OnsiteFull Time
5+ YOE5+ years biopharma clinical or commercial logistics experience, knowledge of GDP/GxP/GMP, strong attention to detail, ability to manage time-critical shipments and escalations, bachelor's degree or equivalent preferred.
Excel, Power BI, Tableau, Smartsheet
3w
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Senior Specialist, Cell Therapy Vein-to-Vein Coordinator
Gaithersburg or Tarzana
$89k-$134k/yr OnsiteFull Time
5+ YOEBachelor's or equivalent experience,5+ years in biopharma clinical/commercial logistics or cell therapy operations; working knowledge of GDP/GxP/GMP; strong attention to detail, escalation judgment, and communication skills.
Microsoft Excel, Power BI, Tableau, Smartsheet
3w
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Senior Specialist, Cell Therapy Vein-to-Vein Coordinator
Gaithersburg or Tarzana
$89k-$134k/yr OnsiteFull Time
5+ YOEBachelor's or equivalent experience,5+ years in biopharma clinical/commercial logistics or cell therapy operations; GDP/GxP/GMP knowledge; strong attention to detail and escalation judgement; experience with time-critical cold-chain shipments.
Microsoft Excel, Microsoft Power BI, Tableau, Smartsheet
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