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41 escalation specialist jobs at 26 companies in Virginia

1w
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Customer Escalation Senior Specialist (Vansant, Agency Employees Only)
Vansant, Virginia, United States
$62k/yr OnsiteFull Time
Commonwealth of Virginia
Commonwealth of Virginia: State government providing public services to Virginia residents.
Expertise in unemployment insurance programs, escalation operations, case management, de-escalation, conflict resolution, policy interpretation, coaching, workflow management, and operational decision-making.
CRM, VUIS, telephony platforms, knowledge bases, case management tools
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3mo
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Bilingual French/English Associate Client Escalation Specialist
Richmond, Virginia, United States
OnsiteFull Time
CoStar Group
CoStar GroupNASDAQ: CSGP: Global provider of commercial and residential real estate data.
3+ YOE3+ years phone-based customer service; bilingual French and English (advanced); Bachelor’s degree required; strong problem-solving, negotiation, and written communication skills; ability to research, reproduce, and resolve product issues.
Enterprise
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3mo
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Bilingual French/English Associate Client Escalation Specialist
Richmond, Virginia, United States
OnsiteFull Time
CoStar Group
CoStar GroupNASDAQ: CSGP: Provides global real estate information, analytics, and online marketplaces.
1+ YOEBilingual French/English; 1+ year in customer support or research; bachelor’s degree; shift 11am-8pm; some Saturdays and holidays; strong communication and problem solving.
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Patient Inquiry & Escalation Lead, Healthcare Financial Operations
Arlington, Virginia, United States
$57k-$86k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOEBachelor's degree or equivalent; 3+ years professional experience; 5+ years healthcare customer service or revenue cycle experience; experience with process improvement, analytics, escalations, and empathetic patient interactions.
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3mo
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Recreation Specialist
Lynchburg, Virginia, United States
$16-$19/hr OnsiteSeasonal
City of Lynchburg
City of Lynchburg: Local government providing public services and infrastructure in Virginia.
0+ YOEHigh school diploma or GED; 2 years college preferred. Experience planning programs, strong customer service, teaching/presenting, de-escalation, community knowledge.
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Resource Specialist - Contact Center
Charlottesville, Virginia, United States
$18-$27/hr OnsiteFull Time
University of Virginia
University of Virginia: Provides higher education, academic research, and medical healthcare services.
1+ YOEHigh school diploma, 1+ year customer service or call center experience preferred, proficiency with EMR/Epic, data entry, de-escalation and critical judgment, ability to follow protocols and escalate appropriately.
Epic, Electronic Medical Record (EMR), paging system, web applications, database
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3mo
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Support Specialist
California or Oregon or Washington or Ohio or Virginia or Texas or Maryland or Massachusetts or North Carolina or Tennessee or Colorado or Utah or Georgia or Florida
RemoteFull Time
Revyse
Revyse: Software for multifamily property operators to manage vendor contracts.
2+ YOEExperience in software support or customer service (prefer ~2+ years), ticket triage, escalation, data onboarding/auditing, strong written/verbal communication, technical aptitude, and familiarity with helpdesk tools.
Notion, Zendesk
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1d
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Intake Specialist
Galax, Virginia, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provides behavioral healthcare and addiction treatment services.
1+ YOEHigh school diploma or GED required; 1–2 years in a patient care environment, preferably substance use or behavioral health. Requires communication, customer service, computer, and de-escalation skills.
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Case Specialist
North Chesterfield, Virginia, United States
$60k-$75k/yr FieldFull Time
Virginia Birth Injury Fund
Virginia Birth Injury Fund: Administers a no-fault fund for birth-related neurological injuries.
5+ YOEBachelor's degree required, 5+ years case management/care coordination experience, valid VA driver\u0019s license and reliable transportation, trauma-informed practice, home visits, de-escalation, strong assessment and documentation skills.
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2w
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Target Security Specialist
Chantilly, Virginia, United States
$20/hr OnsitePart Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
High school diploma or equivalent, age 18+, ability to use communication devices and handheld scanners, lift up to 40 lbs, de-escalate and follow security policies.
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Target Security Specialist
Alexandria, Virginia, United States
$20/hr OnsitePart Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
High school diploma or equivalent; minimum age 18; communication, de-escalation, incident documentation, surveillance, scanning, physical mobility, ladder climbing, and lifting up to 40 pounds required.
video surveillance system, case management systems, handheld scanners, multiple frequency devices
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Special Operations Website Specialist (SpecOps)
United States or Virginia
$65k/yr RemoteFull Time
Team Velocity
Team Velocity: Provider of a digital retailing platform for automotive dealerships.
3+ YOE3+ years in digital operations or website management, escalation management, cross-functional coordination, strong communication, troubleshooting, and proficiency with project-management and ticketing tools.
Apollo
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3w
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Behavioral Specialist- Head Start Program
Hopewell, Virginia, United States
$56k-$89k/yr OnsiteFull Time
Hopewell City Public Schools
Hopewell City Public Schools: Provides K-12 public education and student services in Virginia.
3+ YOEBachelor's in psychology/social work/counseling required (Master's preferred), 3+ years working with challenging behaviors, experience in assessment/intervention, crisis/de-escalation certification (or willingness), strong communication, family collaboration.
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Contact Center Specialist I
N Chesterfield, Virginia, United States
OnsiteFull Time
Argent Credit Union
Argent Credit Union: Member-owned financial cooperative providing banking and loan services.
Deliver exceptional member service, process financial transactions, navigate multiple systems, de-escalate issues, perform needs assessments and cross-sell credit union products while complying with regulations.
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2mo
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Protective Services Specialist
Richmond, Virginia, United States
$52k-$75k/yr OnsiteFull Time
City of Richmond
City of Richmond: Providing municipal services and governance for Richmond, Virginia.
Associate's in human services/social work/criminal justice (or equivalent), valid VA driver's license within 30 days, CPR and first aid certification (required post-hire), computer proficiency (Microsoft Office, Badge, Empower), ability to de-escalate and work with detained youth.
Microsoft Office, Badge, Empower
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2w
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Recovery Care Specialist- 2nd Shift
Glen Allen, Virginia, United States
$18-$21/hr OnsiteFull Time
Odyssey Behavioral Healthcare
Odyssey Behavioral Healthcare: Operates specialized residential and outpatient behavioral health treatment facilities.
1+ YOEHigh school diploma or equivalent, 1+ year behavioral healthcare experience preferred, ability to manage milieu, document client records, and apply therapeutic/de-escalation techniques.
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3d
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Emergency Psych Assessment Specialist-Nights
Roanoke, Virginia, United States
$26-$39/hr OnsiteFull Time
Carilion Clinic
Carilion Clinic: Provides comprehensive hospital and clinical healthcare services in Virginia.
1+ YOEMaster’s degree in social work, counseling, or related field; 1–3 years of related experience; BLS; crisis intervention, de-escalation, communication, teamwork, and organizational skills.
Electronic Medical Record (EMR), Doc to Doc, Tele-tracking, Web X-change, Epic, Microsoft Outlook
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6d
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Senior Customer Experience Specialist - Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$106k-$135k/yr RemoteFull Time
HiBob
HiBob: Provides a cloud-based HR platform for mid-sized businesses.
Strong benefits support experience in HRIS, payroll, or SaaS; expertise in benefits processes, escalations, QA, coaching, training, cross-functional collaboration, and customer-focused problem solving.
HRIS, SaaS, User Acceptance Testing (UAT)
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1mo
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Revenue Cycle Customer Service Specialist
Richmond, Virginia, United States
OnsiteFull Time
Virginia Eye Institute
Virginia Eye Institute: Provides comprehensive medical and surgical eye care services.
1+ YOE1 year related experience, strong customer service and communication skills, ability to de-escalate, organize, and manage shifting priorities in a fast-paced healthcare revenue cycle environment.
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2w
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Recovery Care Specialist - 3rd Shift
Glen Allen, Virginia, United States
$18-$21/hr OnsiteFull Time
Odyssey Behavioral Healthcare
Odyssey Behavioral Healthcare: Provides evidence-based residential and outpatient behavioral health treatment services.
1+ YOEHigh school diploma (bachelor's preferred), minimum 1 year behavioral healthcare experience, DBT/de-escalation skills, documentation and communication skills, ability to support ADLs and transport clients.
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