46 escalation specialist jobs at 33 companies in Sunol, CA
3mo
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Peer Support Specialist
Scotts Valley, California, United States
$24-$26/hr OnsitePart Time
3+ YOEHigh school diploma, 3+ years behavioral health experience, certification as a peer specialist, CPR and de-escalation/restraint training, documentation and group facilitation skills.
2mo
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Operations Specialist, Commercial Operations Specialist
Concord, California, United States
$24-$35/yr OnsiteFull Time
Operations support, cross-functional collaboration, risk identification/escalation, data collection, and on-ground task coordination.
1mo
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Peer Support Specialist (On-Call)
Redwood City, California, United States
$23-$26/hr OnsitePart Time
High school diploma or GED, maintained peer certification (CalMHSA Medi-Cal Peer Support Specialist in CA), lived experience with behavioral health, valid driver\u0019s license and vehicle insurance, willingness to drive clients, ability to de-escalate and engage members.
1mo
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Case Specialist
Marin County or San Francisco or San Mateo County
$23-$32/hr FieldFull Time
1+ YOEHigh school diploma/GED, 1-2+ years human services experience, trauma-informed practice experience, strong English communication, conflict de-escalation skills, general PC and administrative skills.
1mo
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Triage Specialist
San Francisco, California, United States
$32-$37/hr HybridFull Time
1+ YOEServe as first point of contact for in-person and remote clients; triage needs, prioritize urgent cases, document interactions in case management system, and provide referrals; Spanish fluency and strong de-escalation skills required.
Microsoft Office Suite, Salesforce
1w
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Target Security Specialist
Manteca, California, United States
$20/hr OnsitePart Time
High school diploma or equivalent; age 18 or older; required state or local licensure; communication, technology, teamwork, prioritization, de-escalation, and physical mobility skills.
video surveillance system, case management systems, handheld scanners, multiple frequency devices
1mo
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Case Specialist
San Francisco or Marin County or San Mateo County
$23-$32/hr OnsiteFull Time
1+ YOEHigh school/GED, 1+ years human services experience preferred, trauma-informed practice knowledge, strong English communication, conflict de-escalation skills, PC/administrative skills, Live Scan, TrustLine registration, Judicial Standards 5.20 training.
1mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
1w
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Behavior Specialist I
San Jose, California, United States
$28-$35/hr FieldFull Time
1+ YOEHigh school diploma/GED and 1+ year experience with behavioral health or developmental disabilities; familiarity with behavior interventions, crisis de-escalation; CPR/First Aid or crisis intervention certification; TB/background checks.
4w
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Target Security Specialist
Modesto, California, United States
$21/hr OnsiteFull Time
Must be 18+, high school diploma or equivalent, able to lift/move up to 40 lbs, climb ladders, use handheld scanners, communicate effectively, de-escalate incidents, and work flexible hours including nights, weekends, and holidays.
1w
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Behavior Specialist - Palo Alto
Palo Alto, California, United States
$70k-$85k/yr OnsiteFull Time
3+ YOERequires a bachelor's degree in education, psychology, or a related field or equivalent experience, three years in a school setting, crisis de-escalation ability, and behavior intervention experience; RBT preferred.
Pro-ACT
2mo
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Patient Experience Specialist
San Francisco, California, United States
$80k-$100k/yr HybridFull Time
Provide multi-channel patient support with a patient-first mindset, strong written/verbal communication, experience with support platforms (Zendesk), case documentation, and cross-functional escalation skills.
Zendesk, Claude, OpenAI Codex, Twilio, HubSpot, Iterable
1mo
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Intervention Center Specialist
Modesto, California, United States
$22-$24/hr OnsiteFull Time
Provide individualized intervention, de-escalation, screenings, care coordination, crisis response, documentation; BA/BS in social services or related field, valid CA driver\u007Fs license, fingerprint and TB clearance required.
1w
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Youth Stabilization Specialist
Oakland or San Leandro
$34-$36/hr OnsiteFull Time
1+ YOEBachelor's degree, or equivalent education and experience; 1+ year acute psychiatric, residential, or intensive youth crisis experience; driver's license, clean record, TB clearance, fingerprint clearance, and crisis de-escalation skills.
403b Retirement Plan
1w
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Service Desk Specialist II
San Francisco, California, United States
$27-$45/hr OnsiteFull Time
2+ YOEBachelor's degree and 2–5 years of related experience or equivalent; hardware, software, network troubleshooting, ticketing, communication, customer service, and escalation skills required.
VPN, Udemy, Coursera
2w
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Utilization Specialist - Full Time
San Jose, California, United States
$33-$60/hr OnsiteFull Time
Associate degree in nursing required (LPN/LVN/RN) or relevant behavioral health degree preferred; clinical license (LMFT/LMSW/LCSW/LPC/LPC-I) or equivalent; CPR and de-escalation/restraint certification; utilization management experience preferred.
2mo
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Retail Support Specialist
San Jose, California, United States
$26/hr OnsiteFull Time
Strong customer service and communication skills; handling escalations; multitasking across multiple systems; troubleshooting wireless devices; flexible hours including evenings, weekends, and holidays; standing/walking up to 8 hours; executing planograms and inventory tasks.
2w
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Recovery Specialist I/II Swing
San Jose, California, United States
$25-$26/hr OnsiteFull Time
Experience supporting SUD/MH clients, crisis stabilization and de-escalation skills, ability to work weekends/holidays and 2nd shift, competency with EPIC/Medi-Cal/HMIS, preferred bilingual English/Spanish.
EPIC, Medi-Cal, HMIS
2mo
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Technical Support Specialist , UK
United Kingdom or San Francisco
£40k-£60k/yr RemoteFull Time
5+ YOE5+ years in technical support or support engineering in SaaS, hands-on platform/integration investigation, experience with APIs/webhooks and observability tools, strong incident communication and escalation skills, UK-based.
Datadog, New Relic, Grafana, Pylon, Zendesk
1mo
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Part Time Peer Specialist - VCC
San Francisco, California, United States
$26/hr OnsitePart Time
1+ YOE1+ year peer support experience including crisis intervention and group facilitation; proficiency with Microsoft Office and Exponent Case Management; de-escalation, trauma-informed and harm-reduction approaches; ability to transport veterans (company van).
Exponent Case Management (ECM), Microsoft Outlook, Microsoft OneDrive, Microsoft Word, Microsoft Excel, Microsoft SharePoint, Navia HRA Card
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