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110 escalation specialist jobs at 57 companies in Texas

1w
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Client Escalation Specialist
San Antonio, Texas, United States
OnsiteFull Time
SafeRide Health
SafeRide Health: Technology platform for non-emergency medical transportation services.
1+ YOEProvide escalation support for members and clients, oversee health plan authorizations, resolve complex service issues, perform quality monitoring, and produce operational reports.
call center software, workforce management applications, quality monitoring tools
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6d
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Correspondence Escalation Specialist
Fort Worth, Texas, United States
OnsiteFull Time
Ventra Health
Ventra Health: Provider of revenue cycle management and practice management solutions.
1+ YOEHigh school diploma or equivalent and one year of high-volume customer service experience. Requires insurance, EOB, ICD-10, CPT, software, communication, organization, and escalation-resolution skills.
ICD-10, CPT
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2mo
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Customer Experience & Escalation Specialist
Houston, Texas, United States
OnsiteFull Time
AlphaGraphics
AlphaGraphics: A franchise printing and marketing center.
1+ YOE1–2 years in customer service; de-escalation skills; strong communication; multi-tasking; experience with order management or CRM; PrintSmith a plus.
CRM systems, PrintSmith
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6d
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Customer Escalation Specialist - Networking
Spring or North Carolina
$19-$39/hr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Providing global edge-to-cloud infrastructure and IT solutions for businesses.
1+ YOEBachelor's degree or equivalent experience, 1–2 years of customer service experience preferred in telecom or networking, customer communication skills, writing skills, basic operating systems knowledge, and networking infrastructure knowledge.
Apex GovCloud Service Console, CRM, User Acceptance Testing (UAT)
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6d
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Customer Escalation Specialist - Networking
Spring or North Carolina
$19-$39/hr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
1+ YOEBachelor's degree or equivalent experience, 1–2 years of customer service experience in telecom or networking, customer relations, communication, writing, operating systems, hardware, and networking knowledge.
Juniper’s Apex GovCloud Service Console, CRM, microcomputer hardware, operating systems software, User Acceptance Testing (UAT)
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6d
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Customer Escalation Specialist - Networking
Spring or North Carolina
$19-$39/hr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
1+ YOEBachelor's degree or equivalent experience, 1–2 years of customer service experience in telecom or networking, basic hardware and operating systems knowledge, networking knowledge, and strong communication and writing skills.
Juniper Apex GovCloud Service Console, CRM, microcomputer hardware, operating systems, User Acceptance Testing (UAT)
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1w
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Customer Outreach Escalation Specialist (In-Office)
San Antonio, Texas, United States
$20/hr OnsiteFull Time
Digital Risk
Digital RiskNSE: MPHASIS: Provides mortgage outsourcing and risk management solutions to banks.
2+ YOERequires 2+ years of white-glove customer service and customer service, account management, or customer success experience, CRM familiarity, strong communication, empathy, analytical skills, and attention to detail.
Salesforce, Workflow Manager (WFM), Microsoft Office, Compass, Mysolutions, CRM
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3w
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Bi-lingual Spanish Client Concierge Specialist
Tampa or Arizona or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or New Jersey or New York or Ohio or Oklahoma or South Carolina or Tennessee or Texas
$23-$26/hr OnsiteFull Time
Leading Edge
Leading Edge: Provides health benefits administration and third-party administrative services.
2+ YOEBilingual English/Spanish customer service specialist with 2+ years call center or healthcare escalation experience, CRM and Microsoft Office skills, strong communication and problem-solving.
CRM, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
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2mo
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Precertification Specialist
Houston, Texas, United States
OnsitePart Time
SUN Behavioral Health
SUN Behavioral Health: Operates psychiatric hospitals providing mental health and addiction treatment.
1+ YOEHigh school diploma or GED; CPR and de-escalation certification; 1 year in behavioral healthcare; Associate or Bachelor preferred; may substitute education for experience.
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1w
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Technical Specialist
Houston or Boston
$46k-$70k/yr HybridFull Time
Conga
Conga: Sells software for managing revenue cycles and business contracts.
Experience in technical support or customer-facing technology roles, with troubleshooting, root-cause analysis, escalation, customer communication, product demonstrations, and consultative problem solving skills.
Salesforce
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2mo
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Precertification Specialist
Houston, Texas, United States
OnsitePart Time
SUN Behavioral Health
SUN Behavioral Health: Operates psychiatric hospitals providing inpatient and outpatient mental health care.
1+ YOEHigh school diploma or GED required; CPR and de-escalation certification; 1 year in behavioral healthcare; associate/bachelor degree preferred; education may substitute for experience.
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3mo
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Support Specialist
California or Oregon or Washington or Ohio or Virginia or Texas or Maryland or Massachusetts or North Carolina or Tennessee or Colorado or Utah or Georgia or Florida
RemoteFull Time
Revyse
Revyse: Software for multifamily property operators to manage vendor contracts.
2+ YOEExperience in software support or customer service (prefer ~2+ years), ticket triage, escalation, data onboarding/auditing, strong written/verbal communication, technical aptitude, and familiarity with helpdesk tools.
Notion, Zendesk
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1w
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Behavior Specialist
Beeville, Texas, United States
OnsiteFull Time
Columbia-Brazoria Independent School District
Columbia-Brazoria Independent School District: Public school district serving the Columbia and Brazoria area.
Bachelor's degree in education, counseling, social work, or related field; knowledge of crisis intervention and de-escalation; data analysis and student support skills. Two years' alternative education experience preferred.
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3w
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Assessment Specialist
Conroe, Texas, United States
OnsiteFull Time
Spring View Hospital
Spring View Hospital: Community hospital providing acute care and specialty medical services.
Associate's degree in nursing or Master's in social work/counseling required, current clinical/social work/RN license, CPR and de-escalation certification within 30 days, strong clinical assessment skills and prior psychiatric experience preferred.
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2mo
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Instructional Specialist - ELAR
Waco, Texas, United States
OnsiteFull Time
Waco Independent School District
Waco Independent School District: Provides public K-12 education to students in Wa, Texas.
2+ YOEBachelor's in education required (Master's preferred), 2+ years working with children, knowledge of MTSS, behavior intervention planning, de-escalation and threat assessment, strong communication and organizational skills.
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1w
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Utilization Specialist - FT
El Paso, Texas, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
2+ YOEHigh school diploma and clinical experience or 2+ years working with the facility population. Preferred health-related degree. Preferred clinical licensure and required CPR and de-escalation/restraint certifications.
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2mo
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Global Partner Specialist
Austin, Texas, United States
OnsiteFull Time
Netspend
Netspend: A financial services and technology delivering prepaid, debit, and payments solutions to consumers and partners worldwide.
Strong written and verbal communication, organizational and multitasking skills, de-escalation experience, ability to work with minimal supervision, onsite work in Austin, high school required, subject to background checks.
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1mo
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Retention Specialist -Hybrid
Grapevine or King of Prussia
$48k-$58k/yr HybridFull Time
Quench
Quench: Provides office water filtration and beverage dispenser solutions.
2+ YOE2+ years in sales/account management/customer retention, strong objection-handling and de-escalation, CRM proficiency (Salesforce preferred), Microsoft Office skills, excellent verbal/written communication.
Salesforce, Microsoft Excel, Microsoft Word, Microsoft Outlook
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1mo
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Target Security Specialist
Dallas, Texas, United States
$18/hr OnsitePart Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
High school diploma or equivalent, 18+ years old, ability to lift up to 40 lbs, effective communication, de-escalation, and ability to work flexible schedules including nights/weekends/holidays.
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2w
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SC Security Specialist
Ennis, Texas, United States
OnsiteFull Time
Lowe's
Lowe'sNYSE: LOW: Operates a chain of retail home improvement and hardware stores.
1+ YOEHigh school diploma or GED, 1+ year retail/security/military experience, valid driver’s license, security license preferred, First-Aid and de-escalation skills, incident reporting and CCTV experience.
CCTV, EAS
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