276 escalation jobs at 140 companies in Washington, DC
1mo
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Patient Inquiry & Escalation Lead, Healthcare Financial Operations
Arlington, Virginia, United States
$57k-$86k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent; 3+ years professional experience; 5+ years healthcare customer service or revenue cycle experience; experience with process improvement, analytics, escalations, and empathetic patient interactions.
1mo
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Security Officer (Nights)
Baltimore, Maryland, United States
OnsiteFull Time
High school diploma/GED, completion of approved de-escalation course within 90 days, valid driver’s license (for hires on/after 2026-04-01), basic security skills, ability to patrol, respond to emergencies, de-escalate, and document incidents.
two-way radios, metal detectors, access control systems, weapon detection systems
16h
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Registered Nurse Baltimore, MD
Baltimore, Maryland, United States
$50/hr FieldContract
Registered nurse providing first aid, CPR, emergency assessment, escalation, and coordination with emergency services at diverse events.
CPR
2w
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Residential Aide
Baltimore, Maryland, United States
$17/hr OnsitePart Time
Monitoring clients, conducting rounds, documenting behavior and medication adherence, de-escalation, maintaining professional boundaries, and following HIPAA.
2w
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Hospitality Worker I - Lockheed Martin CLE/HQ
Bethesda, Maryland, United States
$21/hr OnsiteFull Time
Provide guest service by booking reservations, assisting guest needs, handling transactions, answering phones, and resolving or escalating guest issues.
2w
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Residential Aide
Grasonville, Maryland, United States
$17/hr OnsitePart Time
Monitoring clients, conducting rounds, observing and documenting medications and behaviors, following HIPAA, de-escalation, and understanding addiction and recovery concepts.
2mo
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Behavioral Health Associate (On-Call)
Alexandria, Virginia, United States
$18-$23/hr OnsitePart Time
1+ YOEPart-time role supporting adolescents (ages 12-17) with experiential therapies; related QA: de-escalation, documentation, communication.
2w
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Senior Site Reliability Engineer
Reston or Austin
$81k-$187k/yr OnsiteFull Time
3+ YOEProvide SRE escalation, automate tasks, manage complex change requests, mentor SREs, and support large-scale production reliability.
Linux, Unix, Docker, Kubernetes, Terraform, Bash, Perl, Python, Ruby, JavaScript, Java, Chef, Puppet
2mo
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Service Desk Manager
Washington, District of Columbia, United States
OnsiteFull Time
ITIL 4, multi-site service desk oversight, cloud-based ITSM platforms, escalation workflows, major incident coordination.
ServiceNow, BMC Helix, ITSM platform
1w
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Security Officer 1 - Full-Time - Nights
Towson, Maryland, United States
$17-$25/hr OnsiteFull Time
Provide hospital security by protecting people and property, responding to emergencies, using de-escalation techniques, completing reports, and maintaining required certifications.
CCTV, visitor management system, access control system, electronic dispatch system, radio, telephone
1w
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Asset Protection Detective, Tysons Corner Center - Full Time
McLean, Virginia, United States
$17-$26/hr OnsiteFull Time
Identify and investigate theft and dishonest activity, partner with store teams and law enforcement, apply de-escalation, prepare reports and preserve evidence.
1mo
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Service Manager
Washington or Denver
$90k-$125k/yr OnsiteFull Time
5+ YOE5+ years in service, construction, trades or related industry; leadership, scheduling, parts management, customer escalation, and strong communication and organizational skills.
3w
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Customer Care Manager
Fredericksburg, Virginia, United States
$50k-$65k/yr OnsiteFull Time
Leadership in call center operations, coaching, scheduling, escalation management, strong communication, analytical and organizational skills, and proficiency with listed technology tools.
Microsoft Office Suite, Microsoft 365, Microsoft SharePoint, Microsoft Outlook, Microsoft Teams, RingCentral, RingCX, Paycom, iConnect, Storis
1mo
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Data Center Site Lead (IAD)
Ashburn, Virginia, United States
$95k-$114k/yr OnsiteFull Time
Onsite data center operations leadership, customer escalation management, operational coordination, process improvement, incident response, and cross-functional collaboration.
1d
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Loan Servicing Specialist- Temporary
Baltimore or Lake Success
$23-$26/hr OnsiteTemporary, Full Time
Northwell Health: Provides clinical healthcare services through a hospital network.
3+ YOERequires at least 3 years of customer service experience in a consumer loan or lease environment, with experience handling calls, servicing requests, inquiries, and escalations.
1w
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Electronic Security Operations Superintendent - Special Projects
Sterling, Virginia, United States
FieldFull Time
Provide multi-site operational oversight, enable site leads, manage escalations, ensure safety and quality across concurrent security system projects.
1mo
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vCIO
Dulles, Virginia, United States
OnsiteFull Time
5+ YOE5+ years IT management, client-facing consulting, strategic roadmap and budgeting, strong communication and presentation, critical thinking, project scoping and escalation experience.
2d
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Retail Sales Associate-Virginia Gateway
Gainesville, Virginia, United States
$14/hr OnsitePart Time
Retail sales experience, effective communication, adaptability, customer de-escalation skills, product knowledge, and availability for varied evening, weekend, and holiday shifts.
DailyPay, Guild, Employee Assistance Program (EAP)
1mo
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Service Desk Technicians (Tier I)
Washington, District of Columbia, United States
OnsiteFull Time
2+ years IT help desk experience, proficiency with ServiceNow, strong customer service and communication, incident triage and escalation skills, and active Secret clearance.
ServiceNow
3w
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Special Operations Website Specialist (SpecOps)
Washington or United States
$65k/yr RemoteFull Time
3+ YOE3+ years in digital operations or website management, escalation and cross-functional coordination experience, strong communication, troubleshooting, and proficiency with project management/ticketing tools.
Apollo
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