1w
Save
Mark Applied
Hide
RN Escalation
United States
$65k/yr RemoteFull Time
Active compact RN license, RN degree (ADN or BSN), BLS/CPR required, ACLS preferred, triage/telehealth experience preferred, strong clinical judgment and communication skills for remote escalation.
2d
Save
Mark Applied
Hide
Escalation Manager
Tempe, Arizona, United States
$159k-$196k/yr HybridFull Time
Experience in high-pressure operational environments, real-time critical thinking and de-escalation, strong verbal/written communication, leadership in incident response, and willingness to work rotating shifts including nights/weekends.
1mo
Save
Mark Applied
Hide
Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
2mo
Save
Mark Applied
Hide
Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
1mo
Save
Mark Applied
Hide
Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
2w
Save
Mark Applied
Hide
Escalation Engineer
United States
$100k-$150k/yr OnsiteFull Time
3+ YOE3+ years technical support/design experience, strong networking fundamentals, cloud networking knowledge (AWS/Azure/GCP) preferred, scripting knowledge (Python/Terraform) a plus, advanced Linux and troubleshooting tool experience.
Python, Terraform, Kubernetes, REST APIs, IXIA, tcpdump, Wireshark, iPerf3, Linux, AWS, Azure, GCP
2w
Save
Mark Applied
Hide
Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
2mo
Save
Mark Applied
Hide
Escalation Engineer
Chattanooga, Tennessee, United States
OnsiteFull Time
2+ YOEHigh school diploma; 2+ years service desk or similar; IT networking and security understanding; CompTIA A+ preferred; experience with ticketing and client support.
Networking, IT support tools, Ticketing systems
1mo
Save
Mark Applied
Hide
Escalation Technician
United States
$80k-$90k/yr RemoteFull Time
3+ YOE3+ years Windows Server administration and MSP experience; strong networking (TCP/IP, VPN, DNS, DHCP, VLANs), Office 365, Remote Desktop Services, ConnectWise Manage; excellent troubleshooting and communication skills.
TCP/IP, VPN, DNS, DHCP, VLANs, Microsoft Office 365, Windows Server 2008/2012/2016, Remote Desktop Services, ConnectWise Manage, ConnectWise Automate, ConnectWise Control, Auvik, ESET Security Management Console, Cisco Meraki
4d
Save
Mark Applied
Hide
Customer Escalation Manager
United States
RemoteFull Time
3+ YOE3+ years in escalation/technical support in SaaS, incident management tooling experience, able to execute database queries and log analysis, strong communication and data-driven problem solving.
incident.io, SafeSend, Outlook, Zendesk, Jira
2mo
Save
Mark Applied
Hide
Escalation Manager III- Eng
Lowell, Massachusetts, United States
$72k-$103k/yr HybridFull Time
Experience handling high-severity customer escalations, working with engineering and customer experience teams, strong verbal/written communication, analytical and project management skills; preferred knowledge of HR/payroll systems, JIRA, Salesforce, and Power BI.
JIRA, Salesforce, Microsoft Office, Microsoft Power BI
4d
Save
Mark Applied
Hide
Support Escalation Management
United States
$98k-$188k/yr OnsiteFull Time
3+ YOE3+ years technology/customer service experience (or equivalent), Master's/Bachelor path alternatives, citizenship verification and cloud background check required; strong stakeholder, escalation, and problem-solving skills.
Microsoft Azure, Microsoft 365
2d
Save
Mark Applied
Hide
Mapping Escalation Specialist
Bothell, Washington, United States
$25/hr OnsiteFull Time
1+ YOEHigh school diploma required, 1+ years GIS/mapping experience, trained in escalation protocol, strong written skills, knowledge of elections processes, able to perform root-cause analysis.
4w
Save
Mark Applied
Hide
PFS Escalation Specialist
Skokie, Illinois, United States
$23-$35/hr OnsiteFull Time
Associates degree required (Bachelors preferred). Strong customer service, communication, analytical and math skills. Ability to reconcile accounts, resolve billing escalations, manage vendor relationships, and meet productivity/quality targets.
3d
Save
Mark Applied
Hide
Manager, Escalation Management
Arizona, United States
$112k-$147k/yr RemoteFull Time
6+ YOE2+ Mgmt6+ years technical support/service management, 2+ years supervisory experience, escalation/incidents management, strong analytical, communication, and cross-functional collaboration skills; B.S./M.S. in CS or MIS preferred.
1mo
Save
Mark Applied
Hide
Client Escalation Manager
San Antonio, Texas, United States
RemoteFull Time
3+ YOE3+ years in client escalations or client-facing operations, experience with Medicaid/Medicare/commercial health plans, demonstrated people leadership, strong analytical and communication skills, and experience with CRM/ticketing/reporting tools (Zendesk preferred).
Zendesk
2w
Save
Mark Applied
Hide
Payer Escalation Specialist
United States
RemoteFull Time
3+ YOE3+ years revenue cycle experience resolving complex payer denials and escalations; bachelor\u0002s degree or equivalent experience; strong knowledge of Medicare/Medicaid, CPT/ICD, appeals, and contract reimbursement; advanced Excel and payer system proficiency; excellent communication and analytical skills.
Advantx, HST, SIS Complete, Meditech, Cerner, NThrive, Waystar, Microsoft Excel
3w
Save
Mark Applied
Hide
Dir, AMS Global Escalation Management
Houston or Texas or United States or Canada or Ontario
$144k-$348k/yr HybridFull Time
10+ YOEBachelor's degree or equivalent; 10+ years in operations/service delivery/support or escalation management; experience leading managers; strong executive communication, judgment, and decision-making.
1d
Save
Mark Applied
Hide
Manager II, Escalation Operations
San Francisco or United States
$120k-$248k/yr HybridFull Time
5+ YOE3+ Mgmt3+ years people management, 5+ years escalation/incident management, experience in content moderation, strong communication and critical thinking; Bachelor's or Master's or equivalent experience.
2mo
Save
Mark Applied
Hide
Escalation Manager, Junior
United States
RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
0+ YOEBachelor’s degree in IT/CS/Business or related field; 0–3 years IT support/incident management; ITIL knowledge; strong communication; US citizenship with ability to obtain SECRET clearance.
ITSM tools
Explore Jobs