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131 escalations manager jobs at 70 companies in Arizona

3w
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Customer Support Supervisor, Escalations & QA
Phoenix, Arizona, United States
$73k-$98k/yr OnsiteFull Time
Kikoff
Kikoff: A profitable consumer fintech building products to help people build credit, access liquidity, and save money.
4+ YOE3+ Mgmt4+ years in customer support with escalations experience, 3+ years people leadership, strong written/verbal communication, metrics-driven, experience with complex case management and QA programs.
Zendesk
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Manager, Escalation Management
Arizona, United States
$112k-$147k/yr RemoteFull Time
Snowflake
SnowflakeNYSE: SNOW: Cloud-based platform for data storage, processing, and analytics.
6+ YOE2+ Mgmt6+ years technical support/service management, 2+ years supervisory experience, escalation/incidents management, strong analytical, communication, and cross-functional collaboration skills; B.S./M.S. in CS or MIS preferred.
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Escalation Manager
Tempe, Arizona, United States
$159k-$196k/yr HybridFull Time
Waymo
Waymo: Autonomous driving technology for ride-hailing and logistics.
Experience in high-pressure operational environments, real-time critical thinking and de-escalation, strong verbal/written communication, leadership in incident response, and willingness to work rotating shifts including nights/weekends.
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Parts Manager
Phoenix, Arizona, United States
OnsiteFull Time
Wastequip
Wastequip: Manufacturer of waste handling and disposal equipment.
5+ YOE2+ Mgmt5+ years in parts/warehouse/operations, 2+ years people leadership, P&L and inventory management, ERP experience, customer escalation handling, strong communication and problem-solving skills.
ERP
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1w
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Manager IV, Customer Engineer (M4)
Chandler, Arizona, United States
$112k-$154k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Manage and coach customer engineers, develop customer relationships, perform account planning and financial forecasting, oversee system installation and escalations, and produce business reports.
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Manager IV, Customer Engineer (M4)
Chandler, Arizona, United States
$112k-$154k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Managing and coaching customer engineers, developing customer relationships, account planning, overseeing installations, escalation management, and financial forecasting for a district.
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3d
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Manager, Customer Service
Temecula or Southern California or Desert Mountain or Las Vegas or Arizona or Utah or Colorado or New Mexico
$96k-$120k/yr OnsiteFull Time
MITER Brands
MITER Brands: Manufacturer of residential windows, doors, and fenestration products.
5+ YOE5+ MgmtRequires 5+ years of customer service leadership and people management experience, leadership of 50+ employees, budget management, escalated issue resolution, communication, coaching, Microsoft Office, and CRM proficiency.
Microsoft Office, CRM, Salesforce, Oracle
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1mo
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Assistant Store Manager
Chandler, Arizona, United States
$50k-$52k/yr OnsiteFull Time
Psycho Bunny
Psycho Bunny: Premium apparel and accessories retailer
3+ YOE3+ years retail management experience, ability to drive sales and KPIs, recruit/train staff, manage store operations, handle guest escalations, and work flexible schedules including nights/weekends/holidays.
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2w
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Business Insurance Manager
Tempe or Columbus or San Antonio
OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
Experience building insurance servicing operations, designing workflows and escalation paths, driving cross-functional initiatives, stakeholder management, process improvement, and working knowledge of AI/ML concepts.
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2mo
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HVAC Service Manager
Lake Havasu City, Arizona, United States
$95k-$120k/yr OnsiteFull Time
Air Control Home Services
Air Control Home Services: Provides residential HVAC, plumbing, and electrical maintenance and repair.
3+ YOE3+ Mgmt3–5 years HVAC service management (or comparable trade leadership); proven ability to lead and develop technicians, drive KPIs, handle escalations, and use field service software (ServiceTitan a plus). On-site in Mohave County.
ServiceTitan
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Client Service Manager, West
Scottsdale, Arizona, United States
$48k-$72k/yr OnsiteFull Time
LaborFirst
LaborFirst: Provides retiree benefits management and healthcare advocacy services.
4+ YOE4+ years in customer service or benefits administration; healthcare/Medicare experience; strong communication; MS Office; able to manage escalations; databases/files experience.
Microsoft Word, Microsoft Excel
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6d
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Milieu Manager
Chandler, Arizona, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
5+ YOEBachelor's degree in human services, 5+ years in behavioral health, and supervisory experience required. CPR and de-escalation/restraint certification required; first aid may be required.
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SMI Case Manager
Casa Grande, Arizona, United States
FieldFull Time
Horizon Health and Wellness
Horizon Health and Wellness: Providing integrated primary care and behavioral health services.
4+ YOEHS diploma/GED plus behavioral health experience (up to 4 years) required; CPR/First Aid and crisis de-escalation certification; valid driver\u0000s license and fingerprint clearance; one year case management experience preferred.
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3d
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Milieu Manager
Mesa, Arizona, United States
OnsiteFull Time
Summit BHC
Summit BHC: Operates behavioral health and addiction treatment centers nationwide.
5+ YOE1+ MgmtBachelor’s degree in behavioral health or related field, 5+ years in behavioral health, and 1+ year of supervisory experience. Requires psychiatric knowledge, crisis intervention, CPR, and de-escalation training.
electronic health records
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1mo
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Manufacturing Manager
Coolidge or Phoenix or Mesa
$130k-$150k/yr OnsiteFull Time
Clark Pacific
Clark Pacific: Designs and manufactures prefabricated building systems and precast concrete.
10+ YOEBachelor's degree required (business or engineering preferred), MBA preferred; 10+ years manufacturing experience with escalating responsibility; strong leadership, continuous improvement, project delivery, Excel proficiency, blueprint reading, and team development skills.
Microsoft Excel, Microsoft Office
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1w
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Retail Assistant Store Manager-Verrado Marketplace
Buckeye, Arizona, United States
$20-$25/hr OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
Prior management experience, preferably in retail, with proven sales, customer experience, and operational results. Requires communication, coaching, adaptability, de-escalation, and flexible availability.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
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6783 - Assistant Store Manager PT
Phoenix, Arizona, United States
$17-$18/hr OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Lead store operations and staff to achieve sales and KPI targets, resolve customer escalations, train associates, manage inventory and cash, and perform physical tasks (lifting up to 50 lbs).
MPOS, Lids Custom, Point-of-Sale
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1mo
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Manager III, Sales Service Delivery
Tempe, Arizona, United States
OnsiteFull Time
Percepta
Percepta: Provides customer experience outsourcing for the automotive industry.
1+ YOE1+ year call center or sales management experience; ability to coach and mentor associates, manage performance metrics, handle escalations, and interpret data for reporting; must be able to work onsite in Tempe, AZ.
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5d
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RISE Program Case Manager
Flagstaff, Arizona, United States
$27k-$37k/yr OnsitePart Time
Sunshine Rescue Mission
Sunshine Rescue Mission: Provides emergency shelter and support to those in need.
Experience with marginalized populations; de-escalation, firm boundaries, compassion, teamwork, computer systems, and detailed case documentation. Must be a Bible-believing Christian.
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
Fourth
Fourth: Provider of end-to-end restaurant and hospitality management software.
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
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