31 escalations manager jobs at 20 companies in Aurora, OH
4d
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Circuit Delivery Project Manager
Strongsville, Ohio, United States
OnsiteFull Time
5+ YOERequires 5+ years of project management or telecommunications experience, hands-on carrier service delivery expertise, telecom deployment leadership, strong communication and escalation skills, and proficiency with Microsoft Excel, Microsoft Office, and project management tools.
Microsoft Excel, Microsoft Office, SD-WAN
1mo
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Case Manager
Cleveland, Ohio, United States
$21-$24/hr OnsitePart Time
3+ YOEProvide clinical case management, crisis de-escalation, referrals, documentation within 24-48 hours; High School diploma, 3+ years social work experience, valid driver's license, First Aid/CPR/de-escalation certification within 90 days.
Microsoft Excel
2w
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IT Operations Manager
Cleveland or Columbus or Cincinnati
$75k-$85k/yr OnsiteFull Time
Leads managed IT service delivery, team accountability, operational processes, client escalations, KPI reporting, resource planning, and continuous improvement across multiple regions.
Microsoft 365
2w
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IT Operations Manager
Cleveland or Columbus or Cincinnati
$75k-$85k/yr OnsiteFull Time
Leads managed IT service delivery, teams, operational processes, client escalations, KPI reporting, resource planning, and continuous improvement across multiple service regions.
Microsoft 365
1mo
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Assistant General Manager
Strongsville, Ohio, United States
$18/hr OnsiteFull Time
1+ YOEHigh school diploma,1+ year management or supportive leadership experience,customer-facing and sales experience preferred,conflict de-escalation,intermediate computer skills,strong communication.
2mo
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6718 - Assistant Store Manager FT
Aurora, Ohio, United States
$18-$20/hr OnsiteFull Time
Retail leadership with team management, sales performance, customer escalation resolution, inventory and operations oversight, ability to lift up to 50 lbs, frequent standing/walking, and strong verbal communication.
MPOS, Lids Custom, mobile Point-of-Sale system
10h
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Associate Technical Account Manager
United States or Cleveland
RemoteFull Time
0+ YOEBachelor's degree or equivalent experience and up to 2 years in technical account management, customer success, support, implementation, or similar customer-facing technical work. Requires communication, organization, technical aptitude, and issue escalation skills.
2w
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Manager, End User Support
Cleveland, Ohio, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5–7 years of enterprise IT support experience, 2–3 years leading IT staff, Windows and Microsoft 365 expertise, ITSM experience, networking knowledge, and strong communication and escalation management skills.
Microsoft Windows, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, ServiceNow, Halo, Jira Service Management, Active Directory, Azure AD / Entra ID, MFA, VPN, TCP/IP, DNS, DHCP, Wi-Fi, Microsoft Intune, SCCM
1mo
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Retail Assistant Store Manager-STEELYARD COMMONS
Cleveland, Ohio, United States
$19-$23/hr OnsiteFull Time
Retail management experience preferred, ability to hire/coach/retain staff, meet sales and operational targets, strong communication and de-escalation skills, able to perform physical store tasks; high school diploma/GED or equivalent experience.
1w
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Field Superintendent Existing Installation
Cleveland, Ohio, United States
FieldFull Time
5+ MgmtRequires elevator and escalator knowledge, proven leadership and communication skills, and the ability to manage field personnel, safety, quality, training, customer concerns, and manpower. Five-plus years of technical leadership preferred.
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
2w
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Production Supervisor 2nd Shift
Cleveland, Ohio, United States
$75k-$93k/yr OnsiteFull Time
Supervise production teams, execute production plans, allocate labor, manage shift priorities, monitor safety and quality, resolve operational issues, and escalate production risks.
2w
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Resolution Specialist
Hudson or United States or Canada
$55k-$60k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent combination; 3+ years in dispute resolution, claims, litigation support, insurance, or customer escalations; strong analytical, investigative, communication, documentation, and case management skills.
Microsoft Office Suite
1mo
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Registered Nurse- General Psych 3A Cleve Hts
Cleveland Heights, Ohio, United States
OnsitePart Time
Graduate of an accredited nursing program, active Ohio RN license, AHA Basic Life Support required (or within 90 days), BSN preferred; skills in assessment, de-escalation, crisis management.
2mo
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Integrated Care Nurse Supervisor
Cleveland, Ohio, United States
OnsiteFull Time
2+ YOE1+ MgmtCurrent unrestricted Ohio RN and BLS required; 2 years' EPIC/clinical nursing experience and 1 year supervisory experience preferred/required; skills in staff management, de-escalation, accreditation, infection control, HIPAA, medication/treatment administration, and quality improvement.
EPIC, EMR
2mo
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Registered Nurse (RN) House Supervisor NonExempt
Highland Hills, Ohio, United States
OnsiteFull Time
Associate degree in nursing and active RN license required; CPR and de-escalation certification within 30 days; supervisory experience with staffing/scheduling; psychiatric facility experience preferred.
2mo
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Shift Supervisor, Crisis Services; Glick Recovery Campus
Cleveland, Ohio, United States
$78k-$92k/yr OnsiteFull Time
5+ YOEMSW or BSN with active LISW or RN licensure; minimum 5 years in community mental health/psychiatric/healthcare settings; leadership experience, Microsoft Office proficiency, de-escalation and HIPAA compliance.
Microsoft Office
4d
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Program Supervisor
Wooster, Ohio, United States
$56k-$60k/yr OnsiteFull Time
2+ YOEBachelor's in social work, psychology, or related field, or 3+ years related experience; 2 years working with adolescents, supervisory experience, Ohio driver's license, communication and de-escalation skills required.
Microsoft Word, Microsoft Excel, Electronic Health Record (EHR)
2mo
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Lead Barista - FT
Woodmere, Ohio, United States
OnsiteFull Time
Leading and coaching café team, mastering drink making and food prep, merchandising, register speed and accuracy, inventory/FIFO, cleaning and sanitation, loss prevention and de-escalation, flexible schedule and physical stamina.
1w
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Armed Supervisor/Flex Officer (Cleveland Regional Office)
Erie or Cleveland
$22/hr FieldFull Time
1+ YOEHigh school diploma, 1+ year security experience, PA Act 235 license, valid driver's license if required, communication and leadership skills, report writing, conflict de-escalation, and required screenings.
Microsoft Word, Microsoft Excel, web applications
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