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152 escalations manager jobs at 76 companies in Ohio

1mo
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Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
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1w
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Service and Escalations Project Coordinator
Columbus, Ohio, United States
OnsiteFull Time
Improveit Home Remodeling
Improveit Home Remodeling: Provides residential window, bathroom, and kitchen remodeling services.
2+ YOE2+ years customer service or project management in home improvement, high school diploma, Microsoft Office and Salesforce.com proficiency, able to type 40+ WPM, subcontractor management experience preferred.
Microsoft Office, Salesforce.com
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3d
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr OnsiteFull Time
Guild Garage Group
Guild Garage Group: Provider of residential and commercial garage door services.
5+ YOE3+ Mgmt5+ years service industry experience, 3+ years leadership, experience managing/coaching field technicians, strong KPI knowledge, customer escalation handling; background, drug, and MVR checks required.
ServiceTitan
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1mo
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Product Manager - ServiceTrade Inspections
Durham or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
ServiceTrade
ServiceTrade: Software platform for commercial mechanical and fire contractors.
5+ YOE5+ years product management in B2B SaaS with 2+ years in a senior PM role; roadmap ownership, stakeholder communication, escalation/crisis management, technical integrations/APIs knowledge; mobile app and field service experience preferred.
APIs, iOS SDK, Android SDK, Joyfill
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Associate Project Manager - National Projects
Columbus, Ohio, United States
OnsiteFull Time
Loeb Electric
Loeb Electric: Wholesale distributor of electrical products and lighting solutions.
1+ YOE2+ years project coordination or equivalent experience; experience in distribution/lighting/electrical; proficiency with Microsoft Office, Excel (advanced functions), Smartsheet, and ERP; ability to manage schedules, forecasts, and customer escalations; up to 25% travel.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Smartsheet, ERP
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2d
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Case Manager
Cleveland, Ohio, United States
$21-$24/hr OnsitePart Time
Personal Growth Counseling Services
Personal Growth Counseling Services: Provides outpatient mental health and addiction recovery services.
3+ YOEProvide clinical case management, crisis de-escalation, referrals, documentation within 24-48 hours; High School diploma, 3+ years social work experience, valid driver's license, First Aid/CPR/de-escalation certification within 90 days.
Microsoft Excel
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1w
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Assistant Store Manager
Columbus, Ohio, United States
OnsiteFull Time
Shoppers World
Shoppers World: Retailer offering discount apparel and household items.
Supervise staff, provide customer service, manage inventory and merchandising, conduct training and scheduling, handle customer escalations.
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Assistant Manager
Toledo, Ohio, United States
OnsiteFull Time
Soar QSR: Operates a large network of Sonic Drive-In fast-food franchises.
0.5+ YOEManage drive-in operations and employees during shifts; perform opening/closing, staffing, sanitation, inventory and guest issue escalation. Requires 6 months restaurant management or 1 year retail management experience.
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2mo
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Customer Service Manager
West Chester, Ohio, United States
OnsiteFull Time
Barnes Group
Barnes Group: Manufactures precision aerospace components and industrial technology solutions.
Manage customer service team; oversee order processing, escalations, exports compliance, and site metrics.
Salesforce, EDI, Export compliance policies
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3d
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr FieldFull Time
PDQ Doors
PDQ Doors: Provides residential and commercial garage door installation and repair services.
5+ YOE3+ Mgmt5+ years service industry experience, 3+ years leadership, experience managing and coaching field technicians, KPI-driven, able to improve performance and handle escalations.
ServiceTitan
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IT Manager
Northwood, Ohio, United States
OnsiteFull Time
Magna International
Magna InternationalNYSE: MGA: Designs and manufactures automotive systems and complete vehicle assemblies.
Experience managing plant IT operations, Windows Server/Active Directory, virtualization (Hyper-V/VMware), networking, ITGC/SOX/TISAX compliance, incident escalation, and audit remediation.
Microsoft products, HyperV, VMware, Windows Server 2019, Active Directory, SQL Server, MES, routers, switches, WiFi
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3d
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr FieldFull Time
Guild Garage Group
Guild Garage Group: Alliance of residential and commercial garage door service companies
5+ YOE3+ Mgmt5+ years service experience, 3+ years leadership, experience managing field technicians, strong KPI and coaching skills, customer escalation handling; background, drug, and motor vehicle checks required.
ServiceTitan
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1mo
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Nurse Manager
Columbus, Ohio, United States
$95k-$109k/yr OnsiteFull Time
Recovery Innovations
Recovery Innovations: A behavioral health organization providing peer-powered support and clinical services focused on recovery.
4+ YOE2+ MgmtValid state RN license, BSN required (MSN preferred), 4+ years nursing (incl. 2 years behavioral health) and 2 years management, basic computer skills, documentation and de-escalation ability.
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2w
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
Upstart
UpstartNasdaq: UPST: AI-powered lending marketplace for consumer and automotive loans.
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
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1w
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IT Support Manager
Dillon or Houston or Texas or Ohio or Pennsylvania or Massachusetts or South Carolina or New Jersey
OnsiteFull Time
Precision Castparts Corp.
Precision Castparts Corp.NYSE: BRK.B: Manufacturer of complex metal components for aerospace and industrial markets.
2+ MgmtLead and manage regional IT support teams, handle escalations, support endpoints and shop-floor systems, document requirements, and collaborate with security/infrastructure; 2+ years IT management experience and bachelor\u0002s preferred.
Active Directory, Windows, Window Server, SCCM, ServiceNow, SQL
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Manager In Training
Galion, Ohio, United States
$15-$17/hr OnsiteFull Time, Part Time
Mid Ohio Xpress Car Wash
Mid Ohio Xpress Car Wash: Provides automated and self-service car wash facilities.
Ability to supervise staff, manage daily car wash operations, handle customer escalations, schedule shifts, perform cash handling, and communicate via email and phone. High school diploma required; ability to work flexible hours, lift moderate weight, and work outdoors.
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1w
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Case Manager - Outreach
Cincinnati, Ohio, United States
$20-$25/hr FieldFull Time
Lighthouse Youth & Family Services
Lighthouse Youth & Family Services: Providing comprehensive social and behavioral services for youth.
3+ YOEProvide trauma-informed case management, advocacy, crisis de-escalation, service coordination, documentation, and aftercare support; bachelor\u0002s in Human Services or equivalent experience required; QMHS credential required.
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3d
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Assistant General Manager
Strongsville, Ohio, United States
$18/hr OnsiteFull Time
Restore Hyper Wellness
Restore Hyper Wellness: Retail provider of science-backed wellness and recovery therapies.
1+ YOEHigh school diploma,1+ year management or supportive leadership experience,customer-facing and sales experience preferred,conflict de-escalation,intermediate computer skills,strong communication.
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3d
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
Centersquare
Centersquare: Provides secure colocation and data center connectivity services.
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
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2w
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Information Technology Manager 1
Columbus, Ohio, United States
OnsiteFull Time
Ohio Department of Rehabilitation and Correction
Ohio Department of Rehabilitation and Correction: Managing state prisons and community-based rehabilitation programs.
8.5+ YOE1.5+ MgmtSupervise IT support staff and service desk, manage workflows and hiring, handle ServiceNow escalations, plan hardware replacement and procurement, and meet extensive IT experience or coursework requirements.
ServiceNow, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, Visual Studio, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, RDMS
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