45 escalations manager jobs at 35 companies in Becker, MN
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Service Delivery Manager - GOV
Edina, Minnesota, United States
$84k-$152k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4–7 years managing regulated B2B service delivery and cross-functional deployments, plus 2–4 years in risk management, escalations, and customer communications.
2w
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Service Delivery Manager - GOV
Edina, Minnesota, United States
$84k-$152k/yr OnsiteFull Time
4+ YOEBachelor's degree required, 4–7 years managing regulated service delivery and cross-functional telecommunications deployments, and 2–4 years handling risks, escalations, customer contacts, and transitions.
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
3d
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Support Manager
St. Paul, Minnesota, United States
RemoteFull Time
4+ YOE4+ MgmtRequires 4+ years managing field service or technical support teams, Salesforce Service Cloud expertise, SLA management, escalation handling, remote customer communication, and people-management skills.
Salesforce Service Cloud, Salesforce Mobile, Field Service Lightning
3w
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Assistant Security Manager, Emergency Services
Saint Paul, Minnesota, United States
$27-$29/hr OnsiteFull Time
1+ YOEBachelor's in emergency management/criminal justice or equivalent, NIMS certification, CPR/First Aid/De-escalation, able to pass background and MVR checks, 1+ year emergency management experience, leadership and communication skills.
1w
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Retail Assistant Store Manager-ROSEDALE CENTER
Roseville, Minnesota, United States
$22-$27/hr OnsiteFull Time
Prior management experience, preferably in retail; proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills. High school diploma, GED, or relevant work experience.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
1mo
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Manager, LSC Casino Operations
Prior Lake, Minnesota, United States
OnsiteFull Time
7+ YOEBachelor's in business or related field and 7+ years casino operations leadership (or 12+ years without degree). Strong leadership, budgeting, compliance, guest escalation, and coaching skills.
1mo
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Retail Sales Manager - Minneapolis, MN
Minneapolis, Minnesota, United States
$95k-$107k/yr OnsiteFull Time
3+ YOELeadership and coaching for retail teams, customer service and escalations, Microsoft Excel and CRM proficiency, routine travel, BS/BA or MS/MA with 3+ years experience preferred.
Microsoft Excel, CRM
1mo
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Team Lead (assistant store manager)
Bloomington, Minnesota, United States
$21/hr OnsiteFull Time
1+ YOE1–2 years supervisory or store experience preferred; ability to lift 50 lbs; proficiency with hand and power tools; customer service and escalation handling; Microsoft Office proficiency preferred.
Microsoft Office
2mo
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Supply Chain Component Site Manager (Shoreview, US)
Shoreview, Minnesota, United States
$147k-$163k/yr OnsiteFull Time
8+ YOEBachelor's in supply chain/engineering/operations, 8+ years supply chain/procurement experience in engineered products, leadership of supplier quality/sourcing/planning, ERP/MRP (SAP) proficiency, supplier development and escalation management.
ERP, MRP, SAP
2w
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Customer Success Support Manager
Waite Park, Minnesota, United States
$65k-$73k/yr HybridFull Time
2+ YOE2+ Mgmt2–4 years customer support experience with at least 2 years leading/coaching teams; metrics-driven (retention, SLAs, quality); CRM experience (HubSpot preferred); strong communication and escalation skills; comfortable with technology and dashboards.
HubSpot, Microsoft Suite
2w
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Sr Mgr Software Engineering
Eden Prairie, Minnesota, United States
$113k-$193k/yr OnsiteFull Time
7+ YOE4+ Mgmt7+ years technology operations experience, 4+ years people management, 3+ years supporting enterprise Digital Identity, incident and escalation management, SLA and war-room leadership, and ability to apply AI/automation to operations.
CIAM, OpenID Connect, OAuth 2.0, SAML, Azure, AWS, GCP, Agile, SAFe, ITIL
3w
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Senior CCaaS Production Support Engineer
Minnetonka Mills, Minnesota, United States
OnsiteContract
Provide L2/L3 production support for CCaaS platforms, incident management, RCA, vendor escalation, integrations, on-call outage management, and runbook documentation.
Genesys Cloud, Amazon Connect, NICE CXone, Pindrop, ServiceNow, Jira, Remedy, SIP, VoIP, WebRTC, REST, JSON, AWS
1mo
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Customer Resolution Coordinator
Minneapolis or Lake Forest or Omaha
OnsiteFull Time
2+ YOE2+ years experience in customer success, technical support, account management, project management or operations; strong communication, cross-functional coordination, and escalation management; bachelor's degree or equivalent preferred.
Salesforce, Jira, Azure DevOps, Asana
2mo
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District Field Trainer - Great Plains
Kansas City or Omaha or St Louis or Minneapolis or Quad Cities
$127k-$166k/yr OnsiteFull Time
5+ YOEFive+ years in elevator/escalator industry with management/training experience; willingness to travel up to 75% (domestic and occasional international); bachelor’s degree or equivalent experience.
3w
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Supervisor, Technical Assistance Center
Arden Hills, Minnesota, United States
$72k-$136k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's or equivalent,5+ years people leadership in technical support/contact center,experience with CRM and workforce metrics,escalation management,coaching and talent development.
Salesforce, Dynamics, ServiceNow
3d
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Patient Care Coordinator
Bloomington, Minnesota, United States
$19-$22/hr OnsiteFull Time
Requires strong written and verbal communication, customer service, multitasking, prioritization, conflict de-escalation, accurate patient data management, and chart documentation skills.
1mo
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
2w
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Special Education Instructional Assistant
Cambridge, Minnesota, United States
$18/hr OnsiteFull Time
High school diploma/GED plus ParaPro testing or 60 college credits, successful background check, and skills in classroom assistance, behavior management, communication, teamwork, and de-escalation.
1mo
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Director, Technical Support
Minneapolis, Minnesota, United States
$125k-$135k/yr HybridFull Time
5+ YOE3+ Mgmt3–5 years leading technical/customer support, 5+ years in B2B SaaS support, strong communication, stakeholder management, escalation ownership, and technical familiarity with APIs/SSO/email infrastructure.
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