34 escalations manager jobs at 18 companies in Dover, DE
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Service Delivery, Client Mgmt, Project Manager
Glassboro, New Jersey, United States
$82k-$130k/yrOnsiteFull Time
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
6+ YOEExperience in client relationship management, cybersecurity incident detection & response, SLA/SLO management, FedRAMP/DoD IL compliance, reporting and data analysis, escalation handling, and use of AI for service improvement.
SUN Behavioral Health: Operates psychiatric hospitals providing inpatient and outpatient mental health care.
High school diploma/GED required; CPR and de-escalation certification (provided in orientation); previous behavioral health or healthcare experience required; security experience and associate degree preferred.
SUN Behavioral Health: Operates psychiatric hospitals for mental health and addiction treatment.
High school diploma/GED required; CPR and de-escalation certification provided in orientation; previous behavioral health/healthcare experience required; 1 year security experience preferred; maintains required trainings.
Great Gray: Provides trustee and administrative services for collective investment trusts.
Experience managing an IT service desk team; hands-on Microsoft 365, Entra ID/Azure AD, Jira Service Management, Cisco Meraki, Fortinet, and FortiClient experience; on-call escalation and vendor coordination skills.
Microsoft 365, Entra ID / Azure AD, Exchange Online, Teams, SharePoint, Intune, Jira Service Management, Cisco Meraki, Fortinet, FortiClient
9+ YOEBachelor's degree plus 9+ years relevant experience (or 13 years combined education/work), experience with first-line risk management, RCSA, KRIs, issue escalation and remediation, supervisory experience, strong communication and control design skills.
Dexsta Federal Credit Union: Member-owned financial cooperative providing personal banking and lending.
3+ MgmtProvide high-level member service, handle complex and escalated calls, supervise contact center operations, ensure regulatory compliance, and support product cross-sell and vendor relationships.
State of Delaware: The executive government branch of the State of Delaware.
3+ YOESupervise case management staff, oversee case progression, research and resolve escalated issues, prepare narrative reports, and train staff; requires multi-year case management and research experience.
Carbon Valley: Provides residential plumbing, heating, cooling, and electrical services across the Mid-Atlantic region.
Previous call center supervisory experience, strong coaching and KPI management skills, ability to analyze operational data, escalation management, and familiarity with ADP and CRM systems.
FullBloom: Provider of education and behavioral health services for children.
Bachelor's degree preferred, valid teaching certification preferred, adaptable to feedback, and able to implement behavior support, de-escalation, and crisis management.
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
Bachelor's in health administration/social science or equivalent experience; ability to coordinate discharge, manage care plans, liaise with community agencies; CPR and de-escalation/restraint certification required.
Under ArmourNYSE: UAA: Sells performance-based athletic clothing, footwear, and accessories.
Operate and manage conveyor systems, control merge lanes, clear accessible jams, escalate maintenance issues, use warehouse control systems, and communicate workflow status.
F.H. Furr: Provider of residential HVAC, plumbing, and electrical repair services.
Supervisory call center experience, coaching and performance management skills, KPI and workforce oversight, escalation handling, familiarity with CRM/ADP/workforce tools, strong communication and analytical skills.
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
1+ YOEHigh School Diploma or GED required; bachelor’s in Psychology preferred; one year behavioral health experience; inpatient setting experience; group leadership, de-escalation, and multi-diagnosis management.
City National BankNYSE: RY: Provider of commercial banking, wealth management, and investment services.
3+ YOE3+ years card fraud and fraud rule-writing experience, project management and reporting/query tool proficiency, strong analytical and communication skills, ability to work independently and support escalations.
Falcon, Brio, Microsoft Query, Microsoft Access, Microsoft Excel, Crystal Reports, Business Objects, Microsoft Word, Microsoft PowerPoint
Specialized Education Services, Inc.: Provides specialized K-12 education and behavioral health services.
High school diploma required. Experience with behavioral interventions preferred. Ability to implement behavior plans, de-escalation, crisis management, lift up to 50 lbs, run short distances, and use computers/tablets.
New Castle or Santa Ana or New Jersey or Texas or Florida or Japan or Shanghai or Hong Kong or Canada or Mexico or Germany or France
$68k-$79k/yrOnsiteFull Time
Collectors: Providing authentication and grading services for high-value collectibles.
Supervisory experience in customer relations or operations, strong cross-functional communication, Salesforce proficiency, ability to manage escalations and coach staff, and ability to lift up to 40 lbs. Onsite Tue–Sat 8:00–17:30.
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
Must be 18+, high school diploma or equivalent, able to lift up to 40 lbs and climb ladders, flexible schedule including nights/weekends/holidays, de-escalation and crisis response skills, operate communication devices and scanners, use video surveillance and case management systems, and document incidents.
video surveillance system, case management system, handheld scanners, multiple frequency devices