34 escalations manager jobs at 18 companies in Dover, DE

3w
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Service Delivery, Client Mgmt, Project Manager
Glassboro, New Jersey, United States
$82k-$130k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
6+ YOEExperience in client relationship management, cybersecurity incident detection & response, SLA/SLO management, FedRAMP/DoD IL compliance, reporting and data analysis, escalation handling, and use of AI for service improvement.
Artificial Intelligence (AI)
1mo
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6313 - Store Manager
Wilmington, Delaware, United States
$17-$19/hr OnsiteFull Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Proven supervisory and retail management skills including hiring, training, scheduling, cash handling, inventory control, visual merchandising, customer escalation resolution, and ability to occasionally lift 50 lbs and travel overnight.
MPOS, Lids Custom, mobile Point-of-Sale
1mo
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Resident Manager
Georgetown, Delaware, United States
OnsiteFull Time
SUN Behavioral Health
SUN Behavioral Health: Operates psychiatric hospitals providing inpatient and outpatient mental health care.
High school diploma/GED required; CPR and de-escalation certification (provided in orientation); previous behavioral health or healthcare experience required; security experience and associate degree preferred.
3w
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Resident Manager
Georgetown, Delaware, United States
OnsiteFull Time
SUN Behavioral Health
SUN Behavioral Health: Operates psychiatric hospitals for mental health and addiction treatment.
High school diploma/GED required; CPR and de-escalation certification provided in orientation; previous behavioral health/healthcare experience required; 1 year security experience preferred; maintains required trainings.
2w
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Manager of IT Service Desk
Boston or Wilmington or Las Vegas or Aliso Viejo
$100k-$120k/yr HybridFull Time
Great Gray
Great Gray: Provides trustee and administrative services for collective investment trusts.
Experience managing an IT service desk team; hands-on Microsoft 365, Entra ID/Azure AD, Jira Service Management, Cisco Meraki, Fortinet, and FortiClient experience; on-call escalation and vendor coordination skills.
Microsoft 365, Entra ID / Azure AD, Exchange Online, Teams, SharePoint, Intune, Jira Service Management, Cisco Meraki, Fortinet, FortiClient
1d
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WISD Business Risk Manager III
Wilmington, Delaware, United States
$142k-$236k/yr HybridFull Time
M&T Bank
M&T BankNYSE: MTB: Provides retail, commercial, and wealth management banking services.
9+ YOEBachelor's degree plus 9+ years relevant experience (or 13 years combined education/work), experience with first-line risk management, RCSA, KRIs, issue escalation and remediation, supervisory experience, strong communication and control design skills.
3d
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Member Contact Center Assistant Manager
Wilmington, Delaware, United States
$24-$37/hr OnsiteFull Time
Dexsta Federal Credit Union
Dexsta Federal Credit Union: Member-owned financial cooperative providing personal banking and lending.
3+ MgmtProvide high-level member service, handle complex and escalated calls, supervise contact center operations, ensure regulatory compliance, and support product cross-sell and vendor relationships.
1w
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PMG Controls Associate
Newark, Delaware, United States
OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
Support governance, audit readiness, control documentation, oversight, and error/escalation management across product and wealth management platforms.
1w
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Judicial Case Management Supervisor
Dover or New Castle
$51k-$60k/yr OnsiteFull Time
State of Delaware
State of Delaware: The executive government branch of the State of Delaware.
3+ YOESupervise case management staff, oversee case progression, research and resolve escalated issues, prepare narrative reports, and train staff; requires multi-year case management and research experience.
2w
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Call Center Supervisor (On-Site)
Georgetown, Delaware, United States
$55k-$80k/yr OnsiteFull Time
Carbon Valley
Carbon Valley: Provides residential plumbing, heating, cooling, and electrical services across the Mid-Atlantic region.
Previous call center supervisory experience, strong coaching and KPI management skills, ability to analyze operational data, escalation management, and familiarity with ADP and CRM systems.
ADP, CRM
1w
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Art Teacher
Aberdeen or Elkton
$55k-$65k/yr OnsiteFull Time
FullBloom
FullBloom: Provider of education and behavioral health services for children.
Bachelor's degree preferred, valid teaching certification preferred, adaptable to feedback, and able to implement behavior support, de-escalation, and crisis management.
1w
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Facility - Case Management Coordinator
New Castle, Delaware, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
Bachelor's in health administration/social science or equivalent experience; ability to coordinate discharge, manage care plans, liaise with community agencies; CPR and de-escalation/restraint certification required.
3d
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Conveyor Operator, Weekend Shift
Sparrows Point, Maryland, United States
$20-$24/hr OnsiteFull Time
Under Armour
Under ArmourNYSE: UAA: Sells performance-based athletic clothing, footwear, and accessories.
Operate and manage conveyor systems, control merge lanes, clear accessible jams, escalate maintenance issues, use warehouse control systems, and communicate workflow status.
WCS, WM, Viz, Panda
2w
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Call Center Supervisor (On-Site)
Georgetown, Delaware, United States
$55k-$80k/yr OnsiteFull Time
F.H. Furr
F.H. Furr: Provider of residential HVAC, plumbing, and electrical repair services.
Supervisory call center experience, coaching and performance management skills, KPI and workforce oversight, escalation handling, familiarity with CRM/ADP/workforce tools, strong communication and analytical skills.
ADP, CRM
3mo
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Mental Health Technician (NO DEGREE)
Dover, Delaware, United States
OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
1+ YOEHigh School Diploma or GED required; bachelor’s in Psychology preferred; one year behavioral health experience; inpatient setting experience; group leadership, de-escalation, and multi-diagnosis management.
4w
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Fraud Team Support Analyst
Newark or Phoenix
$54k-$86k/yr OnsiteFull Time
City National Bank
City National BankNYSE: RY: Provider of commercial banking, wealth management, and investment services.
3+ YOE3+ years card fraud and fraud rule-writing experience, project management and reporting/query tool proficiency, strong analytical and communication skills, ability to work independently and support escalations.
Falcon, Brio, Microsoft Query, Microsoft Access, Microsoft Excel, Crystal Reports, Business Objects, Microsoft Word, Microsoft PowerPoint
1w
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Behavior Aide
Wilmington, Delaware, United States
$38k/yr OnsiteFull Time
Specialized Education Services, Inc.
Specialized Education Services, Inc.: Provides specialized K-12 education and behavioral health services.
High school diploma required. Experience with behavioral interventions preferred. Ability to implement behavior plans, de-escalation, crisis management, lift up to 50 lbs, run short distances, and use computers/tablets.
1mo
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Supervisor, Customer Relations
New Castle or Santa Ana or New Jersey or Texas or Florida or Japan or Shanghai or Hong Kong or Canada or Mexico or Germany or France
$68k-$79k/yr OnsiteFull Time
Collectors
Collectors: Providing authentication and grading services for high-value collectibles.
Supervisory experience in customer relations or operations, strong cross-functional communication, Salesforce proficiency, ability to manage escalations and coach staff, and ability to lift up to 40 lbs. Onsite Tue–Sat 8:00–17:30.
Salesforce, PSA eBay Store, Ginza/AG tracking, Korber, WMS, Lightdash, Vault Admin, ProShip
1mo
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Target Security Specialist
Sewell, New Jersey, United States
$19-$29/hr OnsiteFull Time, Part Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
Must be 18+, high school diploma or equivalent, able to lift up to 40 lbs and climb ladders, flexible schedule including nights/weekends/holidays, de-escalation and crisis response skills, operate communication devices and scanners, use video surveillance and case management systems, and document incidents.
video surveillance system, case management system, handheld scanners, multiple frequency devices

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