119 escalations manager jobs at 57 companies in Elsmere, DE
4w
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
3w
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Service Delivery, Client Mgmt, Project Manager
Glassboro, New Jersey, United States
$82k-$130k/yr OnsiteFull Time
6+ YOEExperience in client relationship management, cybersecurity incident detection & response, SLA/SLO management, FedRAMP/DoD IL compliance, reporting and data analysis, escalation handling, and use of AI for service improvement.
Artificial Intelligence (AI)
1mo
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Hosted Service Delivery Manager
Wayne, Pennsylvania, United States
$105k-$149k/yr HybridFull Time
9+ YOEBachelor's in IT/CS/IS/Business, 9+ years rail or mission-critical service delivery experience, customer account management, 24/7 operations coordination, strong communication and stakeholder/escalation skills.
VPN, MPLS, AWS, PTC back-office systems
2d
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Manager - Risk Management
Kennett Square, Pennsylvania, United States
OnsiteFull Time
1+ MgmtBachelor's in clinical/risk/business required; Master’s preferred. 1+ years supervisory experience. Certifications in health care risk management/safety/process improvement preferred. CPR and de-escalation/restraint required.
1mo
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6313 - Store Manager
Wilmington, Delaware, United States
$17-$19/hr OnsiteFull Time
Proven supervisory and retail management skills including hiring, training, scheduling, cash handling, inventory control, visual merchandising, customer escalation resolution, and ability to occasionally lift 50 lbs and travel overnight.
MPOS, Lids Custom, mobile Point-of-Sale
1mo
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Shelter Safety Manager
Philadelphia, Pennsylvania, United States
$22-$24/hr OnsiteFull Time
3+ YOE3+ Mgmt3+ years supervisory/shift leadership in residential/shelter or 4+ years working with at-risk youth; trauma-informed care, crisis intervention, de-escalation, documentation, and electronic case management proficiency.
2w
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Manager, Technical Support
Philadelphia, Pennsylvania, United States
HybridFull Time
FreedomPay: A payments technology delivering a unified commerce platform, secure payment processing, and merchant-facing solutions.
5+ YOE2+ MgmtBachelor's degree,5+ years technical support experience,2+ years managing support teams,experience with payments and POS/PMS (Micros,Opera,Aloha,InfoGenesis),24/7 escalation management and after-hours availability,strong communication and leadership.
Micros, Opera, Aloha, InfoGenesis
3w
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Call Center Manager (On-Site)
West Chester, Pennsylvania, United States
$70k-$100k/yr OnsiteFull Time
Supervisory call center experience, coaching and KPI management, workforce oversight, escalation handling, ADP payroll familiarity, CRM experience, strong communication and analytical skills.
ADP, CRM
5d
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Office Manager
Sinking Springs, Pennsylvania, United States
$17-$18/hr OnsiteFull Time
High school diploma, valid non-commercial driver's license, proficiency with Microsoft Office and EHR, ability to multi-task, strong interpersonal and analytical skills, and training in crisis de-escalation and restraint reporting.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, EHR
1mo
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HR Manager - Operations
Lehigh Valley, Pennsylvania, United States
$79k-$116k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree preferred in HR/Business; 7+ years HR experience with 3+ years HR management; PHR/SPHR preferred; strong judgment, de-escalation, communication, Microsoft Office and HRIS knowledge; travel willingness; Spanish preferred.
Microsoft Office, HRIS
1w
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Air Logistics Customer Care Manager
Media, Pennsylvania, United States
OnsiteFull Time
2+ YOE2+ MgmtLead customer care teams, manage customer portfolios, drive retention and growth, ensure service delivery, and handle escalations; requires 2+ years freight forwarding and air logistics experience and leadership experience.
Microsoft Office
2d
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Retail Assistant Store Manager-MARPLE CROSSROADS SHOPPING C
Springfield, Pennsylvania, United States
$20-$25/hr OnsiteFull Time
Proven retail management experience, ability to deliver sales and customer experience results, strong communication, coaching and de-escalation skills, high school diploma/GED or equivalent.
1w
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WISD Business Risk Manager III
Wilmington, Delaware, United States
$142k-$236k/yr HybridFull Time
9+ YOEBachelor's degree plus 9+ years relevant experience (or 13 years combined education/work), experience with first-line risk management, RCSA, KRIs, issue escalation and remediation, supervisory experience, strong communication and control design skills.
2mo
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Assistant Store Manager
Trenton or Fairless Hills
$17-$17/hr OnsiteFull Time
Supervise retail sales staff, adjust schedules, train and evaluate employees, track results, resolve escalated customer complaints; prior retail or customer service experience and strong communication and leadership skills required.
1w
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Nurse Manager (RN) - Days
Reading, Pennsylvania, United States
OnsiteFull Time
2+ YOE1+ MgmtCurrent state RN license, CPR and de-escalation/restraint certification, 2 years RN experience (1 year admin/charge RN preferred), BSN preferred, ability to oversee nursing operations and ensure regulatory compliance.
1mo
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Residential Counselor Manager
Camden, New Jersey, United States
$58k-$63k/yr OnsiteFull Time
4+ YOE1+ MgmtBachelor's degree in social work, psychology or related field; valid driver's license; 4 years direct care with youth in behavioral health or institutional setting; 1 year supervisory experience; First Aid and CPR; ability to perform therapeutic holds and de-escalation.
3w
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Newtown Square (Hybrid)
Newtown Square, Pennsylvania, United States
$78k-$181k/yr HybridFull Time
2+ YOE2+ years supporting customers or consulting; ability to drive retention, manage escalations, understand AI fundamentals, strong business acumen, problem solving, and English proficiency.
S/4HANA, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud
3w
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Client Service Manager, East
Mount Laurel Township, New Jersey, United States
$48k-$72k/yr OnsiteFull Time
4+ YOEHigh school diploma, AZ Health license, 4+ years client/customer service or benefits experience in healthcare or call-center setting; strong written/verbal communication; Microsoft Word/Excel proficiency; experience with databases and escalations.
Microsoft Word, Microsoft Excel, Salesforce, Box
1d
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Manager, Account Specialist
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years in operations or call center, 3+ years management; benefits administration knowledge; strong communication, data interpretation, coaching, workforce planning, and escalation resolution skills.
Salesforce, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Teams
1w
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Member Contact Center Assistant Manager
Wilmington, Delaware, United States
$24-$37/hr OnsiteFull Time
3+ MgmtProvide high-level member service, handle complex and escalated calls, supervise contact center operations, ensure regulatory compliance, and support product cross-sell and vendor relationships.
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