2mo
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Escalation Manager III- Eng
Lowell, Massachusetts, United States
$72k-$103k/yr HybridFull Time
Experience handling high-severity customer escalations, working with engineering and customer experience teams, strong verbal/written communication, analytical and project management skills; preferred knowledge of HR/payroll systems, JIRA, Salesforce, and Power BI.
JIRA, Salesforce, Microsoft Office, Microsoft Power BI
1mo
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Installation & Service Manager
Somerville, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in operations, project management, or field services; strong project and vendor management, startup experience, ability to build processes, coordinate logistics, and manage service escalations.
1w
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Senior Technical Program Manager, AISF
Cambridge, Massachusetts, United States
$140k-$173k/yr OnsiteFull Time
5+ YOE5–7 years program/project management experience in research- or engineering-driven environments; strong stakeholder management, communication, and ability to run governance, roadmaps, and risk escalation.
3w
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Senior Manager, Services GTM - NA
Boston, Massachusetts, United States
$150k-$180k/yr HybridFull Time
5+ Mgmt5+ years leadership in professional services or sales; experience at the sales–services interface, escalation management, enterprise/SaaS delivery, strong project management, C-level engagement, and excellent communication.
1d
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Sr Manager, Strategic Technical Operations
Eagan or Littleton
$100k-$120k/yr RemoteFull Time
8+ YOEBachelor's degree or equivalent,8+ years in technical operations/service delivery,experience managing enterprise accounts,cross-functional leadership,escalation management,and program delivery.
1w
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District Installation Manager Shrewsbury, MA
Shrewsbury, Massachusetts, United States
$65k-$80k/yr OnsiteFull Time
10+ YOEOversee installation lifecycle, lead field teams, manage scheduling, inspections, customer escalations, and job financials; 10 years experience and bachelor's degree preferred; must be 18 and legally authorized to work.
1w
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Manager, Regional Service, East
Tewksbury, Massachusetts, United States
$100k-$135k/yr OnsiteFull Time
Proven field service leadership, workforce planning, KPI management, customer escalation resolution, FSM and MS Office experience, willingness to travel up to 25%, US work authorization required.
ServiceMax, Microsoft Office
2mo
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Senior Implementation Project Manager
Boston, Massachusetts, United States
$120k-$160k/yr HybridFull Time
8+ YOE8+ years in customer-facing implementation or project management (SaaS/tech); strong business acumen; lead workshops; manage resources; excellent written/verbal communication; able to handle escalations; manufacturing/Lean/Six Sigma experience preferred.
2mo
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Sr. Tech Infra Program Manager, DTI Product Integration
Austin or Nashville or North Reading
$141k-$201k/yr OnsiteFull Time
5+ YOE5+ years program/technical project management and technical experience; managing escalations, stakeholder influence, risk mitigation, and IT infrastructure deployments. Bachelor's preferred.
1mo
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Field Service Manager- East Coast
United States or Burlington
$109k-$136k/yr RemoteFull Time
Leadership experience managing field service teams, coordinating installations/repairs/PM, handling customer escalations, safety compliance, budgeting, proficiency with Microsoft Office and Salesforce preferred, and mechanical/electrical systems knowledge.
Salesforce, Microsoft Office
4w
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
1mo
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Technical Account Manager
Bedford, Massachusetts, United States
$100k-$130k/yr HybridFull Time
2+ YOEManage client IT environments as virtual IT manager; coordinate escalations; travel to client sites; 2+ years MSP experience preferred; certifications such as MCSA/MCSE/CCNA.
RMM, Datto, Kaseya, Windows Server, Microsoft Azure, VMware, Active Directory, DNS, DHCP, Exchange 2010-2019, Office 365, Firewalls, Site-to-Site VPN, SSL VPN, ConnectWise PSA, AutoTask PSA
2mo
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Quality Manager
East Providence, Rhode Island, United States
$130k-$150k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years quality experience in automotive manufacturing, 3+ years people leadership, strong knowledge of IATF 16949/ISO 9001, APQP/PPAP, PFMEA, SPC, MSA, 8D, supplier quality and customer escalation management.
APQP, PPAP, PFMEA, SPC, MSA, Gage R&R, 8D, QMS
3mo
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Helpdesk Manager
Boston, Massachusetts, United States
$75k-$105k/yr HybridFull Time
3+ YOE1+ MgmtManage IT helpdesk operations, oversee ticket triage and SLAs, escalate complex issues, support onboarding/offboarding, manage user accounts/security groups, and collaborate with infrastructure teams. Requires 3+ years IT support experience with 1+ years leadership; familiarity with Windows/macOS, mobile platforms, Office 365, networking, and endpo...
Windows, macOS, iOS, Android, Office 365, RDP, VPN, TCP/IP
4h
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Customer Service Manager
Worcester, Massachusetts, United States
$22-$32/hr OnsiteFull Time
Retail leadership experience, strong communication and coaching skills, ability to manage front-end operations, create schedules, handle escalated customer concerns, and maintain store standards.
3d
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Facility - Maintenance Manager
Haverhill, Massachusetts, United States
OnsiteFull Time
4+ YOEHigh school diploma, 4+ years facility maintenance experience, HVAC/electrical/refrigeration training preferred, valid driver’s license, CPR and de-escalation/restraint certifications, ability to perform repairs and manage contractors.
5d
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Sunday Manager
Cambridge, Massachusetts, United States
$49-$59/hr OnsitePart Time, Temporary
3+ YOE1+ MgmtBachelor's degree required, 3 years public library or customer-service experience with 1 year supervisory experience; ALA master's preferred. Strong customer service, supervisory, communication, de-escalation, and data analysis skills.
1mo
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Pharmaceutical Account Manager
Foxborough, Massachusetts, United States
FieldFull Time
Certified pharmacy technician (or willing to become certified), account management experience preferred, reliable personal transportation and valid driver's license, intermediate computer proficiency, ability to handle escalations and work with long-term care facilities.
3w
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General Manager
Quincy, Massachusetts, United States
$21/hr OnsiteFull Time
1+ YOE2+ Mgmt1+ year retail sales experience, 2 years supervisory experience in a commission sales environment; high school diploma/GED; strong sales leadership, coaching, hiring, budgeting, forecasting, and guest escalation skills.
4w
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Day Shelter Manager
Boston, Massachusetts, United States
$78k-$85k/yr OnsiteFull Time
3+ YOEBachelor's degree required (Master's preferred); minimum 3 years working with vulnerable populations; supervisory experience in shelter operations; trauma-informed practice, crisis intervention, de-escalation, facility/operations management; valid driver’s license and reliable transportation; fluent Cantonese/Mandarin/Spanish preferred.
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