55 escalations manager jobs at 33 companies in Mapleton, UT
5d
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Project Manager
Orem, Utah, United States
$70k-$80k/yr RemoteFull Time
1+ YOEHigh school diploma required (Bachelor's preferred), 1-3+ years in sales operations/account management or escalation/support, strong Salesforce/Enerflo/Enzy/Merdeka knowledge, problem solving, organization, and communication skills.
Salesforce, Enerflo, Enzy, Merdeka
1w
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Canada- Escalation Manager (Customer Support)
Mississauga or Salt Lake City or Canada
$100k-$110k/yr RemoteFull Time
8+ YOE8+ years in customer support escalation management in a SaaS environment; build escalation function; cross-functional collaboration; executive communication and strong writing skills; bachelor's degree preferred.
1mo
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General Manager
South Jordan, Utah, United States
$19/hr OnsiteFull Time
1+ YOE2+ MgmtRetail management experience with sales leadership, ability to meet sales targets, staff development, budgeting, inventory, and customer escalation resolution.
2w
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Sr. Critical Situation Manager
Draper, Utah, United States
$84k-$131k/yr OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
7+ YOEBachelor's degree or equivalent, 7+ years customer-facing tech/escalation experience, familiarity with Linux CLI, Salesforce Service Cloud, database/SaaS concepts, on-call 24x7 rotation, strong written/verbal communication.
Linux, Salesforce Service Cloud
1mo
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Store Manager
Draper, Utah, United States
OnsiteFull Time
2+ YOE4+ MgmtManage day-to-day retail store operations, drive sales KPIs, supervise staff, hire and coach employees, handle escalated customer issues, and manage budgets and reporting.
2w
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Operations Program Managers
Salt Lake City, Utah, United States
$58k-$123k/yr OnsiteFull Time
6+ YOERequires bachelor’s+8 years or master’s+6 years of related experience; advanced program management skills, risk and escalation management, cross-team liaison, and independent judgment.
4d
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Partner Success Manager
Lehi, Utah, United States
HybridFull Time
2+ YOERequires 2+ years in customer success, account management, or partner support; escalation management; cross-functional coordination; strong communication; Salesforce or similar CRM; and Zoom proficiency. Bachelor's degree preferred.
Salesforce, Zoom, Artificial Intelligence (AI)
3w
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National Accounts Program Manager
Springville, Utah, United States
OnsiteFull Time
3+ YOE3+ years account or program management experience, proven client relationship and escalation handling, strong communication and presentation skills, proficiency with HubSpot CRM, analytical and organized.
HubSpot CRM
3mo
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Manager, Client Success
Sandy, Utah, United States
OnsiteFull Time
Experience managing a team, strong client relationship and escalation management, excellent communication and problem-solving, high school diploma required; bachelor’s preferred; CEP preferred; experience in financial/technology/equity compensation is an asset.
2w
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Case Manager | Adult Services
Salt Lake City, Utah, United States
$18/hr OnsiteFull Time
0+ YOEHigh school diploma, case manager certification (obtainable within 120 days), CPR and de-escalation certification, valid driver’s license for driving roles, no prior experience required.
3w
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Digital Banking Manager
Pleasant Grove, Utah, United States
$82k-$122k/yr OnsiteFull Time
3+ YOE3+ years banking customer service or digital banking support, prior supervisory experience required, high school diploma required, bachelor’s in business/finance preferred; strong coaching, SLA and escalation management skills.
3w
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Digital Banking Manager
Pleasant Grove, Utah, United States
$82k-$122k/yr OnsiteFull Time
3+ YOE3–5 years banking customer service or digital banking experience, prior supervisory experience, high school diploma required; bachelor’s in business/finance preferred; strong communication, coaching, SLA and escalation management skills.
1mo
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Senior Manager, Customer Success
Lindon, Utah, United States
$95k-$115k/yr HybridFull Time
5+ YOE5+ Mgmt5+ years leading people leaders in large-scale support organizations, expert escalation management, operational excellence, data-driven decision making, stakeholder communication, and building specialized support workflows.
Greenhouse
1w
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Consultant, Technical Account Manager
Draper or Utah
$138k-$189k/yr FieldFull Time
12+ YOEUS citizen with active TS/SCI (full-scope polygraph),12+ years technical experience, deep PowerEdge and datacenter networking knowledge, Linux (RHEL/Ubuntu) expertise, customer-facing escalation skills.
Dell PowerEdge, RHEL, Ubuntu
1w
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Classroom Assistant I PT
West Jordan, Utah, United States
$18-$20/hr OnsitePart Time
Provide student supervision, de-escalation, and classroom support; 17 hours/week positions available; patient and able to manage student behavior.
2w
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Call Center Team Lead
Lehi, Utah, United States
$25/hr OnsiteFull Time
Previous call center or customer service leadership experience, strong coaching/communication skills, ability to analyze performance metrics and manage escalations, comfortable with new software systems.
6d
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Housing Advocate Supervisor - Swing Shift - PARC
South Salt Lake, Utah, United States
$20/hr OnsiteFull Time
Supervisory experience preferred; ability to lead shelter staff, manage schedules, document incidents, and apply trauma-informed de-escalation; must pass background check and drug screening.
2w
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Funding Team Lead
West Valley City, Utah, United States
OnsiteFull Time
Understanding of loan origination policies, funding audits, process improvement, strong communication, training ability, proficiency with Microsoft Excel and PowerPoint, and ability to de-escalate and manage funding operations.
Microsoft Excel, Microsoft PowerPoint
1mo
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Behavioral Health Technician
Orem, Utah, United States
$18-$19/hr OnsiteFull Time
Some college or related experience; competency in EMR and Google tools, strong communication, de-escalation, crisis management, and ability to perform documentation and client-facing clinical support.
Electronic Medical Records (EMR), Google Docs, Google Sheets, Google Meet
2w
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Human Service Worker at Vantage Point North (Female) - Full Time
American Fork, Utah, United States
$18-$22/hr OnsiteFull Time
1+ YOEHigh school diploma/GED, valid driver’s license, background check and drug screen required; skills in de-escalation, observation, documentation, crisis management, and working with youth.
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