41 escalations manager jobs at 32 companies in Maryland
5d
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Knowledge Portfolio Manager (Program Manager-II), Grade N25
Rockville, Maryland, United States
$86k-$138k/yr HybridFull Time
5+ YOEBachelor's degree and five years of professional experience in customer service, public-facing communication, or support roles, including writing, quality assurance, escalations, and process improvement.
chatbot
1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
2w
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Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite
Annapolis Junction, Maryland, United States
$93k-$214k/yr OnsiteFull Time
US citizenship and active TS/SCI with poly required; bachelor’s preferred or associate +6-8 years experience; experience in customer-facing service delivery, mission-critical support, ITIL and project management; strong communication and escalation management skills.
1d
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Assistant Manager
Annapolis, Maryland, United States
$21-$25/hr OnsiteFull Time
Proven leadership, communication, coaching, de-escalation, planning, delegation, problem-solving, and decision-making skills; 2+ years of specialty retail leadership preferred; flexible schedule and ability to lift 40 lbs.
2mo
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Sales Manager
Atlanta or Washington or Fort Washington or United States
$109k-$163k/yr OnsiteFull Time
5+ YOEHigh school diploma, 5–7 years sales experience with leadership experience, strong Microsoft Office skills, customer escalation handling, ability to recruit and develop staff, and willingness to travel up to 50%.
Microsoft Office
1w
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
1d
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Retail Assistant Store Manager-NEELSVILLE VILLAGE CENTER
Germantown, Maryland, United States
$24-$30/hr OnsiteFull Time
Retail management experience preferred, with proven sales, customer experience, and operational results. Requires communication, coaching, adaptability, customer de-escalation, physical activity, and high school diploma, GED, or relevant work experience.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
2w
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Xfinity Retail Assistant Store Manager, Silver Spring, MD
Silver Spring, Maryland, United States
$21-$35/hr OnsiteFull Time
5+ YOELead retail team to meet sales targets, manage store operations, merchandising, inventory accuracy, staffing, and customer escalations; Bachelor's degree preferred; 5-7 years relevant experience.
2w
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Lead Director, Stop Loss Relationship Management
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yr HybridFull Time
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
2mo
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IB Business Control Unit (BCU) Client Risk Manager
New York or Zurich or Rockville or London or Los Angeles or Mountain View or Wexford or Amsterdam or China or Uruguay or Jersey or Monaco
$90k-$103k/yr OnsiteFull Time
2+ YOE2+ years institutional banking or control experience preferred; strong knowledge of financial products, client risk identification/escalation, governance, Excel and PowerPoint, communication and problem-solving skills.
Microsoft Excel, Microsoft PowerPoint
1mo
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Business Analyst
Bethesda, Maryland, United States
$60k-$180k/yr OnsiteFull Time
5+ YOEActive TS/SCI clearance, bachelor’s degree, 3–5+ years relevant experience across cyber triage, incident management, escalations, reporting, and executive presentations; strong analytical and communication skills.
DevSecOps, ITSM
1d
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Senior Customer Experience Specialist - Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$106k-$135k/yr RemoteFull Time
Requires strong Benefits product or administration experience in HRIS, payroll, or SaaS; complex escalation management; cross-functional collaboration; QA, coaching, training, problem-solving, and stakeholder management skills.
HRIS, SaaS, User Acceptance Testing (UAT)
2w
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Payment Poster Supervisor (Remote)
Boise or Phoenix or Annapolis or Raleigh or Columbia or Nashville or Austin or Boulder or Tallahassee or Columbus or Lansing or Pennsylvania or Illinois
RemoteFull Time
Supervise payment posting team, ensure timely posting and reconciliation of insurance and patient payments within 48 hours, research posting discrepancies, and escalate trends to management.
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
1w
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Certified Special Education Teacher $5,000 Sign on Bonus
Salisbury, Maryland, United States
$46k-$55k/yr OnsiteFull Time
Bachelor's degree and valid teaching credential required; ability to implement IEPs, behavior interventions, de-escalation and crisis management; computer proficiency and ability to lift/assist students.
1mo
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Production Support Specialist - Tier 1 (Remote)
Columbia, Maryland, United States
$18-$21/hr RemoteFull Time
Provide first-line customer and technical support for LTSS Maryland customers, document and manage incidents, escalate defects, create customer documentation; strong communication and analytical skills required.
1mo
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Business Account Specialist - SLED
Silver Spring or Annapolis or Bowie or New York or Philadelphia or Basking Ridge
$42k-$69k/yr FieldFull Time
1+ YOEProspecting and supporting SLED customers, sales support and problem resolution, quoting/contracting/ordering, managing customer escalations, ability to pass MVR check and hold a valid driver’s license.
SFDC, Polaris, Proquest, VPrice, GCT, Verizon Enterprise Center (VEC), VES.com
2mo
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Vetco Clinic Lead
Maryland, United States
$17-$23/hr FieldFull Time
Provide functional direction to field teams, perform all clinic roles, operate company vehicles, lift up to 40 lbs, handle animals, manage clinic paperwork, and resolve customer or clinic escalations.
3w
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Senior Specialist, Cell Therapy Vein-to-Vein Coordinator
Gaithersburg or Tarzana
$89k-$134k/yr OnsiteFull Time
5+ YOE5+ years biopharma clinical or commercial logistics experience, knowledge of GDP/GxP/GMP, strong attention to detail, ability to manage time-critical shipments and escalations, bachelor's degree or equivalent preferred.
Excel, Power BI, Tableau, Smartsheet
3w
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Marketing Specialist
Hanover, Maryland, United States
$59k-$88k/yr OnsiteFull Time
1+ YOE1+ years marketing or talent-marketing support preferred; experience with paid media or digital advertising preferred; strong customer support/escalation, reporting, intake/process management, and stakeholder communication skills.
ReviewTrackers, Google My Business, Indeed
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