111 escalations manager jobs at 53 companies in Newark, DE
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Service Delivery, Client Mgmt, Project Manager
Glassboro, New Jersey, United States
$82k-$130k/yr OnsiteFull Time
6+ YOEExperience in client relationship management, cybersecurity incident detection & response, SLA/SLO management, FedRAMP/DoD IL compliance, reporting and data analysis, escalation handling, and use of AI for service improvement.
Artificial Intelligence (AI)
1w
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Manager - Risk Management
Kennett Square, Pennsylvania, United States
OnsiteFull Time
1+ MgmtBachelor's in clinical/risk/business required; Master’s preferred. 1+ years supervisory experience. Certifications in health care risk management/safety/process improvement preferred. CPR and de-escalation/restraint required.
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6313 - Store Manager
Wilmington, Delaware, United States
$17-$19/hr OnsiteFull Time
Proven supervisory and retail management skills including hiring, training, scheduling, cash handling, inventory control, visual merchandising, customer escalation resolution, and ability to occasionally lift 50 lbs and travel overnight.
MPOS, Lids Custom, mobile Point-of-Sale
3d
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District Sales Manager
Philadelphia or Pennsylvania
$332k-$457k/yr RemoteFull Time
Requires SaaS architecture knowledge, preferably in networking or security, channel sales experience, sales pipeline results, team leadership, client escalation management, and strong communication and consensus-building skills.
SaaS
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Shelter Safety Manager
Philadelphia, Pennsylvania, United States
$22-$24/hr OnsiteFull Time
3+ YOE3+ Mgmt3+ years supervisory/shift leadership in residential/shelter or 4+ years working with at-risk youth; trauma-informed care, crisis intervention, de-escalation, documentation, and electronic case management proficiency.
3w
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Manager, Technical Support
Philadelphia, Pennsylvania, United States
HybridFull Time
FreedomPay: A payments technology delivering a unified commerce platform, secure payment processing, and merchant-facing solutions.
5+ YOE2+ MgmtBachelor's degree,5+ years technical support experience,2+ years managing support teams,experience with payments and POS/PMS (Micros,Opera,Aloha,InfoGenesis),24/7 escalation management and after-hours availability,strong communication and leadership.
Micros, Opera, Aloha, InfoGenesis
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Office Manager
Sinking Springs, Pennsylvania, United States
$17-$18/hr OnsiteFull Time
High school diploma, valid non-commercial driver's license, proficiency with Microsoft Office and EHR, ability to multi-task, strong interpersonal and analytical skills, and training in crisis de-escalation and restraint reporting.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, EHR
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HR Manager - Operations
Lehigh Valley, Pennsylvania, United States
$79k-$116k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree preferred in HR/Business; 7+ years HR experience with 3+ years HR management; PHR/SPHR preferred; strong judgment, de-escalation, communication, Microsoft Office and HRIS knowledge; travel willingness; Spanish preferred.
Microsoft Office, HRIS
3w
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Air Logistics Customer Care Manager
Media, Pennsylvania, United States
OnsiteFull Time
2+ YOE2+ MgmtLead customer care teams, manage customer portfolios, drive retention and growth, ensure service delivery, and handle escalations; requires 2+ years freight forwarding and air logistics experience and leadership experience.
Microsoft Office
3d
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Retail Assistant Store Manager-MONTGOMERY MALL
North Wales, Pennsylvania, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail; proven sales, customer experience, and operational results; communication, coaching, de-escalation, and adaptability skills; high school diploma, GED, or relevant experience.
3w
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Nurse Manager (RN) - Days
Reading, Pennsylvania, United States
OnsiteFull Time
2+ YOE1+ MgmtCurrent state RN license, CPR and de-escalation/restraint certification, 2 years RN experience (1 year admin/charge RN preferred), BSN preferred, ability to oversee nursing operations and ensure regulatory compliance.
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Residential Counselor Manager
Camden, New Jersey, United States
$58k-$63k/yr OnsiteFull Time
4+ YOE1+ MgmtBachelor's degree in social work, psychology or related field; valid driver's license; 4 years direct care with youth in behavioral health or institutional setting; 1 year supervisory experience; First Aid and CPR; ability to perform therapeutic holds and de-escalation.
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Newtown Square (Hybrid)
Newtown Square, Pennsylvania, United States
$78k-$181k/yr HybridFull Time
2+ YOE2+ years supporting customers or consulting; ability to drive retention, manage escalations, understand AI fundamentals, strong business acumen, problem solving, and English proficiency.
S/4HANA, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud
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Client Service Manager, East
Mount Laurel Township, New Jersey, United States
$48k-$72k/yr OnsiteFull Time
4+ YOEHigh school diploma, AZ Health license, 4+ years client/customer service or benefits experience in healthcare or call-center setting; strong written/verbal communication; Microsoft Word/Excel proficiency; experience with databases and escalations.
Microsoft Word, Microsoft Excel, Salesforce, Box
1w
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Manager, Account Specialist
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years in operations or call center, 3+ years management; benefits administration knowledge; strong communication, data interpretation, coaching, workforce planning, and escalation resolution skills.
Salesforce, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Teams
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Bachelor's Degree in Human Services Crisis Manager/Paraprofessional
Morton, Pennsylvania, United States
$24-$25/hr OnsiteFull Time
Bachelor's in Human Services required; must monitor and respond to crises using de-escalation and approved restraints, document interventions, attend trainings (CPR/first aid), work with students and support IEP/behavior plans.
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
3w
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PMG Controls Associate
Newark, Delaware, United States
OnsiteFull Time
Support governance, audit readiness, control documentation, oversight, and error/escalation management across product and wealth management platforms.
3w
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Judicial Case Management Supervisor
Dover or New Castle
$51k-$60k/yr OnsiteFull Time
3+ YOESupervise case management staff, oversee case progression, research and resolve escalated issues, prepare narrative reports, and train staff; requires multi-year case management and research experience.
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EOC Team Lead
Saint Louis or Norristown
$54k-$84k/yr HybridFull Time
Leading and coaching EOC staff, handling incident management and escalations, ensuring SLA adherence, strong communication, prioritization, and MS Office proficiency.
Microsoft Office Suite, Microsoft Windows
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