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101 escalations manager jobs at 68 companies in North Carolina

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Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
PNC Wealth Management
PNC Wealth Management: U.S. private wealth-management subsidiary providing brokerage, investment advisory, financial-planning, and insurance services to individuals and families.
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
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3w
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Human Performance Operations Manager
Virginia Beach or Fort Bragg or Jacksonville
$111k-$150k/yr OnsiteFull Time
General Dynamics Information Technology
General Dynamics Information TechnologyNew York Stock Exchange: GD: Provider of enterprise IT services and defense solutions.
7+ YOE7+ years operations or program management experience, bachelor’s degree, Top Secret/SCI clearance (or ability to obtain), roster and credentialing management, strong communication and escalation skills.
Program Management Tool (PMT)
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
LIVE·TEAM
LIVE·TEAM: Live event production and experiential operations serving sports, music, entertainment, and culture brands and properties.
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
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Manager Program Management
Wilmington, North Carolina, United States
$75k-$85k/yr OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provider of behavioral healthcare and addiction treatment services.
4+ YOE1+ MgmtBachelor's degree in behavioral or mental health, 4+ years serving the facility population, 1+ year supervisory experience, applicable clinical licensure, CPR and de-escalation/restraint certification.
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RCM Sr Manager Client Executive
Raleigh, North Carolina, United States
OnsiteFull Time
Veradigm
VeradigmOTC Markets: MDRX: Healthcare technology providing clinical, financial, data, and analytics solutions to providers, payers, and life-science companies.
Managing multiple RCM clients and escalations, client relationship leadership, CPT/ICD knowledge, billing system and EMR experience, Microsoft Office proficiency, analysis and KPI monitoring, hiring and coaching staff.
LaserFiche, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Access, Crystal Reports, Next Gen, Pro, Allscripts, Epic, EMR, Internet
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Deloitte
Deloitte: Global professional services network providing audit, consulting, tax, and advisory services.
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
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Treasury Manager
Dallas or Raleigh
HybridFull Time
HedgeServ
HedgeServ: Global fund administrator serving alternative investment managers, private funds, family offices, endowments, and hedge funds.
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
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Resolution Manager
San Jose or Durham or Mexico City or Bengaluru or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
€70k-€104k/yr HybridFull Time
Nutanix
NutanixNASDAQ: NTNX: Enterprise hybrid multi-cloud computing and software provider.
3+ YOE3+ years escalation/technical support experience in enterprise support, strong communication, conflict resolution, organization, conference facilitation, and bachelor-level technical background.
Slack, VMware, Citrix, Microsoft
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On-Site Technical Manager
Cary, North Carolina, United States
OnsiteFull Time
Yorktel
Yorktel: Private workplace-collaboration integrator providing AV systems integration and managed services to enterprises and governments.
Experience with AV and videoconferencing technologies, troubleshooting tiers 1-3, customer escalation management, endpoint lifecycle (updates/onboarding), valid U.S. driver’s license, ability to travel and pass background/drug screens.
Teams, WebEx, Zoom, Cisco, Poly, Crestron, MCU
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Senior Customer Success Manager
Morrisville, North Carolina, United States
RemoteFull Time
Syntax
Syntax: Implements and manages cloud ERP applications.
5+ YOERequires 5+ years in customer success, SAP account management, or similar leadership roles; enterprise SAP, escalations, governance, EBRs, managed services, cloud, and executive stakeholder experience; bachelor's degree or equivalent.
SAP, Oracle, AWS, Microsoft, IBM, SAP S/4HANA Cloud, SAP Digital Manufacturing Cloud for Execution
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Manager- Intake
Garner, North Carolina, United States
OnsiteFull Time
Raleigh Oaks Behavioral Health
Raleigh Oaks Behavioral Health: Acute psychiatric hospital providing inpatient and outpatient behavioral-health treatment for adults and older adults in North Carolina.
1+ YOE1+ MgmtRequires RN or master's degree in a clinical field, RN or LCSW licensure, CPR and de-escalation/restraint certification, 1+ year healthcare admissions experience, and 1+ year supervisory experience.
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5d
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Senior Manager, Customer Care
Arizona or South Carolina or Arkansas or Rhode Island or Alabama or Florida or Wisconsin or West Virginia or Virginia or Vermont or Pennsylvania or Oklahoma or Ohio or New York or Indiana or North Dakota or Illinois or Connecticut or Colorado or New Mexico or California or Washington or Texas or Oregon or New Jersey or New Hampshire or Minnesota or Idaho or Michigan or South Dakota or Maryland or Delaware or North Carolina or Montana or Mississippi or Missouri or Nebraska or Tennessee or Kentucky or Maine or Louisiana or Kansas or Wyoming or Iowa or Georgia or United States
$102k-$169k/yr RemoteFull Time
Cox Automotive
Cox Automotive: Privately held automotive services and software serving dealers, fleets, lenders, automakers, and car shoppers.
8+ YOE3+ MgmtBA/BS and 8+ years of relevant experience, including 3+ years managing or leading teams; contact center, KPI, client escalation, coaching, and customer service expertise required.
Genesys, Salesforce
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Room In the Inn Manager
Charlotte, North Carolina, United States
OnsiteFull Time
Roof Above
Roof Above: Roof Above is an interfaith nonprofit providing shelters, housing, outreach, and support services to people experiencing homelessness in Charlotte.
3+ YOEBachelor's or equivalent experience, minimum 3 years related experience, supervisory and volunteer management skills, HMIS certification, case management and de-escalation skills.
BellData, Homeless Management Information Services (HMIS)
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Assistant Manager
Fayetteville, North Carolina, United States
OnsiteFull Time, Part Time
World Market
World Market: Specialty retailer of international furniture, home decor, and food.
2+ MgmtProven leadership in fast-paced retail preferred, with communication, coaching, de-escalation, planning, delegation, problem-solving, and decision-making skills; must work flexible schedules and lift up to 40 lbs.
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2w
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Contact Center Manager, Energy Programs
Huntersville, North Carolina, United States
HybridFull Time
Everblue
Everblue: Veteran-owned software, program-management, and workforce-training serving government agencies and nonprofits.
Requires contact center management, team coaching, escalation handling, SLA and KPI reporting, application workflow experience, Aircall or call center software proficiency, AI tools, CRM systems, and Microsoft Office familiarity.
Aircall, Call Center Software, AI, CRM, Microsoft Office, Microsoft Applications
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Qualified Professional / Group Home Manager
Greensboro, North Carolina, United States
OnsiteFull Time
Easterseals PORT Health
Easterseals PORT Health: Provides disability, mental health, and substance use services.
Bachelor's in Human Services required; NC mental health qualified professional credential; CPR/First Aid and medication administration/seizure management training; valid driver's license and insurance; supervisory and crisis de-escalation skills.
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Senior Manager, End User Technology Engineering
Salisbury or Chicago or Quincy
$151k-$227k/yr HybridFull Time
Ahold Delhaize USA
Ahold Delhaize USAEuronext Amsterdam: AD: The U.S. service division for a global grocery retailer.
5+ YOEBachelor's degree or equivalent experience; 5+ years in technology; IT service management, ServiceNow, remote support, incident escalation, and ITIL experience; strong communication and delivery skills.
Windows, macOS, Microsoft Intune, Microsoft Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler, Windows Hello for Business, Microsoft Authenticator, Citrix RemoteApps, VDI, Azure Virtual Desktop, ServiceNow, ITIL, Agile
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
Fourth
Fourth: Private SaaS provider of workforce and inventory software for restaurant and hospitality operators.
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
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Front Office Guest Services Manager
Wilmington, North Carolina, United States
OnsiteFull Time
Vision Hospitality Group
Vision Hospitality Group: Family-owned hotel development and management.
Managing front desk operations, staffing and training, guest satisfaction monitoring, upselling, knowledge of PMS and PBX systems, flexible schedule, de-escalation skills, ability to lift up to 25 lbs.
PBX, PMS
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Assistant Store Manager Trainee - Garner, NC (720963)
Garner, North Carolina, United States
$26/hr OnsiteFull Time
Lidl
Lidl: International discount grocery retailer and supermarket chain.
1+ YOEMust be 21+, 1-2 years management experience or bachelor’s degree; ability to lift 50+ lbs; experience leading teams; ServSafe certification (obtainable); strong customer service and de-escalation skills.
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