16 escalations manager jobs at 10 companies in Pine Bluff, AR
3mo
Save
Mark Applied
Hide
3mo
Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
Bank OZKNASDAQ: OZK: A regional bank providing retail and commercial financial services.
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yrOnsiteFull Time
LiveRampNew York Stock Exchange: RAMP: Provides a platform for secure data collaboration and identity.
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
Restaurant management experience required, with ability to manage restaurants, recruit and train managers, resolve escalated operational issues, and provide leadership across multiple locations.
United Allergy Services: Turnkey allergy testing and immunotherapy services for medical practices.
Manage clinic operations and staff, drive productivity and revenue, lead process improvement, handle escalations, recruit and train CAS staff, and communicate with providers.
Requires restaurant management experience, ability to manage restaurant operations, and strong training and leadership skills. Responsible for overseeing a group of restaurants and resolving escalated operational issues.
Restaurant management experience, ability to manage restaurant operations, and strong training and leadership skills required. Must handle hands-on restaurant work, escalated issues, and multi-location operations.
Requires restaurant management experience, ability to manage restaurants, and strong training and leadership skills. Responsible for operations across multiple restaurants and resolving escalated issues.
Requires restaurant management experience, hands-on restaurant operations capability, training and leadership skills, and ability to resolve escalated operational issues across multiple locations.
Bank OZKNASDAQ: OZK: Provides regional commercial banking and diverse financial services.
5+ YOE1+ MgmtHigh school diploma required (BA preferred). 5+ years in call center/customer service/banking ops,2+ years in contact center risk/fraud/escalations,1+ year leading frontline teams; strong judgment, documentation, and communication skills.
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
2+ MgmtRequires 2+ years of management experience, preferably in retail, sales and operational results experience, customer-focused leadership, communication, coaching, conflict de-escalation, and high school diploma, GED, or relevant work experience.
Jefferson Regional Medical Center: Provides comprehensive healthcare and hospital services in Southeast Arkansas.
8+ YOEHigh school diploma required; 8 years of law enforcement experience, BLS/CPR and firearm certification required. Requires conflict management, emergency response, communication, and de-escalation skills.
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
2+ YOEHigh school diploma required; 2+ years behavioral health experience; licensed counselor/therapist as required by state; CPR and de-escalation/restraint certification; first aid may be required; ability to coordinate services and modify treatment plans.