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39 escalations manager jobs at 19 companies in Arkansas

3mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
Bank OZK
Bank OZKNASDAQ: OZK: A regional bank providing retail and commercial financial services.
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
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3w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
LiveRamp
LiveRampNew York Stock Exchange: RAMP: Provides a platform for secure data collaboration and identity.
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
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5d
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Above Store Manager
Monticello, Arkansas, United States
$70k-$80k/yr FieldFull Time
Pollo LLC
Pollo LLC: Operates Popeyes Louisiana Kitchen quick-service restaurant franchises across Arkansas.
Restaurant management experience required, with ability to manage restaurants, recruit and train managers, resolve escalated operational issues, and provide leadership across multiple locations.
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1mo
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Account Manager
Little Rock, Arkansas, United States
OnsiteFull Time
United Allergy Services
United Allergy Services: Turnkey allergy testing and immunotherapy services for medical practices.
Manage clinic operations and staff, drive productivity and revenue, lead process improvement, handle escalations, recruit and train CAS staff, and communicate with providers.
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4w
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Manager Housekeeping
Texarkana, Arkansas, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
3+ YOE3+ years commercial or healthcare housekeeping experience, high school diploma/GED, ability to manage staff, knowledge of sanitation and infection control, valid driver's license, CPR and de-escalation/restraint certification.
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3mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
OnsiteFull Time
Bank OZK
Bank OZKNASDAQ: OZK: Provides regional commercial banking and diverse financial services.
5+ YOE1+ MgmtHigh school diploma required (BA preferred). 5+ years in call center/customer service/banking ops,2+ years in contact center risk/fraud/escalations,1+ year leading frontline teams; strong judgment, documentation, and communication skills.
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1d
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Manager of Site Support
St. Louis or Cape Girardeau or Fort Smith
HybridFull Time
Mercy
Mercy: Operates hospitals and clinics in the Midwestern United States.
12+ YOEBachelor's degree, specialized training, or equivalent experience; 12 years of relevant technical or business experience; IT support leadership, infrastructure escalation, application management, purchasing, and inventory oversight.
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2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
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1w
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Retail Store Manager-MCCAIN MALL
North Little Rock, Arkansas, United States
OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
2+ MgmtRequires 2+ years of management experience, preferably in retail, sales and operational results experience, customer-focused leadership, communication, coaching, conflict de-escalation, and high school diploma, GED, or relevant work experience.
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2mo
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ASST PROGRAM DIRECTOR - ADMIN
Benton, Arkansas, United States
OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
2+ YOEMaster's degree preferred; RN license; 2+ years psychiatric treatment experience preferred; CPR/BLS; Handle with Care; Verbal De-escalation; regulatory/accreditation knowledge.
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2mo
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(Wireless) Territory Sales Manager
Springdale, Arkansas, United States
$20/hr OnsiteFull Time
Acosta Group
Acosta Group: Provides retail sales, marketing, and merchandising services for brands.
Drive sales and KPIs, coach and train sales associates, resolve escalations, valid driver’s license and reliable transportation, ability to stand long and lift up to 20 lbs., 18+ and background check required; wireless retail experience preferred.
POS, CRM
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2mo
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Realty Project Coach
Hot Springs, Arkansas, United States
$60k-$110k/yr FieldFull Time
Walmart
WalmartNYSE: WMT: Multinational retail operating discount stores and supermarkets.
1+ YOEOwn and deliver store remodels, new stores, and special projects on time and on budget; supervise hourly associates; resolve escalations; frequent multi-day travel; bachelor's degree plus 1 year in related area OR 3 years' related experience.
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1w
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NCC Lead
El Dorado, Arkansas, United States
OnsiteFull Time
Murphy USA
Murphy USANYSE: MUSA: Operates retail gas stations and convenience store chains.
Provides direct support, training, feedback, and escalation management for contact center agents while resolving complex issues involving sites, vendors, tickets, and technical problems.
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1w
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Modern Workspace Technician
Fayetteville, Arkansas, United States
OnsiteFull Time
Wolfspeed
WolfspeedNYSE: WOLF: Manufactures silicon carbide and GaN semiconductors for power systems.
Provides Level 1 and Level 2 end-user technology support, manages tickets, troubleshoots devices, provisions equipment, supports onboarding, and escalates complex issues.
Microsoft 365, Microsoft Teams, Microsoft Intune, Windows
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4w
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Director of Admissions Acute $10k Sign-on
Conway, Arkansas, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provides inpatient and outpatient behavioral healthcare and addiction treatment.
3+ YOEMaster's in human services or RN required; 3+ years healthcare admissions experience preferred; CPR and de-escalation/restraint certification; hiring, training, quality management, and budget responsibility.
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2mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
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2w
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SECURITY OFFICER II - SECURITY - PDN (AS NEEDED)
Pine Bluff, Arkansas, United States
OnsiteFull Time, Part Time
Jefferson Regional Medical Center
Jefferson Regional Medical Center: Provides comprehensive healthcare and hospital services in Southeast Arkansas.
8+ YOEHigh school diploma required; 8 years of law enforcement experience, BLS/CPR and firearm certification required. Requires conflict management, emergency response, communication, and de-escalation skills.
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1mo
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Target Security Specialist
Jonesboro, Arkansas, United States
$17/hr OnsiteFull Time, Part Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
Must be 18+, high school diploma or equivalent, able to lift up to 40 lbs, work flexible schedules (nights/weekends/holidays), perform crowd management, de-escalation, and document security incidents.
video surveillance system, case management system, handheld scanners
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1mo
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RN SCU PRN
Warren, Arkansas, United States
OnsiteFull Time
Bradley County Medical Center
Bradley County Medical Center: A community hospital providing acute, emergency, and behavioral healthcare.
1+ YOEActive Arkansas RN (or compact) license, BLS and CPI, 1+ year nursing experience (behavioral health/geriatric preferred), leadership and de-escalation skills, EMR proficiency.
EMR
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6d
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Customer Service Supervisor
Springdale, Arkansas, United States
$58k-$68k/yr OnsiteFull Time
Ecowaste Solutions
Ecowaste Solutions: Provides waste collection, recycling, and disposal services to communities.
3+ YOE3+ MgmtRequires 3–5 years of customer relations experience, communication and computer skills, and supervisory experience. Responsibilities include team leadership, scheduling, training, metrics, escalations, and process improvement.
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