105 escalations manager jobs at 50 companies in Putnam, CT
1mo
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District Installation Manager Shrewsbury, MA
Shrewsbury, Massachusetts, United States
$65k-$80k/yr OnsiteFull Time
10+ YOEOversee installation lifecycle, lead field teams, manage scheduling, inspections, customer escalations, and job financials; 10 years experience and bachelor's degree preferred; must be 18 and legally authorized to work.
1d
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Manager
Windsor or Union or New York City
$78k-$165k/yr HybridFull Time
5+ YOE2+ MgmtBachelor’s degree in a business-related field, 5+ years in investor services or fund administration, and 2+ years managing people. Requires client escalation, process improvement, compliance, and fund operations experience.
1mo
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Behavior Manager
East Hartford, Connecticut, United States
OnsiteFull Time
Provide classroom behavior management, de-escalation, supervision, implement treatment plans, complete behavior tracking, and collaborate with staff; some college coursework and experience with disruptive behavior preferred.
3mo
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Manager, Behavioral Health Technicians
Holyoke, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree; three years behavioral health experience; one year leadership/management preferred; CPR and de-escalation certifications required within 30 days of employment.
1mo
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Springfield, Massachusetts - District Manager
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to hire/coach managers, scheduling, inventory, budgeting, customer escalation resolution, valid driver's license, pass background/drug checks.
Microsoft Office
3mo
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Quality Manager
East Providence, Rhode Island, United States
$130k-$150k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years quality experience in automotive manufacturing, 3+ years people leadership, strong knowledge of IATF 16949/ISO 9001, APQP/PPAP, PFMEA, SPC, MSA, 8D, supplier quality and customer escalation management.
APQP, PPAP, PFMEA, SPC, MSA, Gage R&R, 8D, QMS
2mo
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Plan Management Manager
Hartford or Connecticut
$97k-$122k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
1w
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Staff Vendor Relations Manager
Hillsboro or Marlborough
$117k-$140k/yr HybridFull Time
6+ YOERequires 6–8 years in vendor governance, SLA management, and escalation frameworks; vendor scorecards, QBRs, TPRM, executive communication, and stakeholder management experience; bachelor’s degree or four additional relevant years.
Service Level Agreement (SLA), Third-Party Risk Management (TPRM), Governance, Risk, and Compliance (GRC)
1mo
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
23h
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Community Case Manager-HEARRT
Hartford, Connecticut, United States
$24/hr FieldFull Time
1+ YOEBachelor's degree plus 1–2 years in mental health or substance abuse, or a master's degree in lieu of general experience. Requires driver's license, reliable vehicle, computer proficiency, crisis de-escalation, and case management experience.
Microsoft Office, Electronic Health Record
3w
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Lead Director, Stop Loss Relationship Management
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yr HybridFull Time
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
3w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
2mo
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SOP Tech Lead Associate
Framingham, Massachusetts, United States
OnsiteMultiple Commitments Available
Lead associate providing frontline technical leadership, escalation, and deployment governance during cutovers and revisits; on-call coverage and coordination with technicians.
2w
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
Oracle, ERMS, Microsoft Outlook, Sunrise
1mo
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Director of Adult Outpatient Services - $2,000 Sign on Bonus
Brockton or Hyannis or New Bedford or Plymouth
$99k-$135k/yr HybridFull Time
5+ YOE3+ MgmtIndependent clinical licensure (LICSW/LMHC/LMFT/LADC1), MA/Doctoral in human services, 5+ years counseling experience, 3+ years supervisory experience, quality and regulatory knowledge, EMR proficiency, TB screening and de-escalation certification.
Electronic Medical Records (EMR)
1mo
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Registered Nurse (RN), Per Diem
Devens, Massachusetts, United States
$44-$58/hr OnsitePart Time
Valid Massachusetts RN license, CPR required; behavioral health/substance-use experience preferred; crisis management, de-escalation, and time-management skills.
2mo
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Educational Assistant - West Street School
Southbridge, Massachusetts, United States
OnsiteFull Time
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
3w
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Customer Service Lead starting at $19 hourly
Waterford, Connecticut, United States
$19/hr OnsiteFull Time
Provide friendly customer service, manage deliveries and payments, resolve escalated issues, support a small team, and work retail schedules including nights, weekends, and holidays.
CRM (Customer Relationship Management), Ticketing system
1mo
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Shelter Staff – ECHO Village
Providence, Rhode Island, United States
$22-$24/hr OnsiteFull Time, Part Time
Requires compassion, crisis recognition, de-escalation, communication, confidentiality, problem-solving, teamwork, time management, and knowledge of health, benefits, addiction, and housing resources.
1mo
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Claims Consultant
South Ashburnham, Massachusetts, United States
$48k-$55k/yr OnsiteFull Time
4+ YOEAdjudicate and manage disability/FMLA/PFL claims, review medical records, determine benefits, handle escalations; requires FINEOS experience and strong analytical and communication skills.
FINEOS, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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