10 escalations manager jobs at 6 companies in Rochester, NY
4mo
Save
Mark Applied
Hide
Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
1w
Save
Mark Applied
Hide
Care Manager
Rochester or Monroe County
$23/hr FieldFull Time
Bachelor's degree preferred or New York LPN, with case management experience accepted in lieu. Requires crisis de-escalation, critical thinking, documentation, and community support skills; bilingual Spanish preferred.
1mo
Save
Mark Applied
Hide
IT Service Manager
Fairport, New York, United States
$60k-$80k/yr HybridFull Time
5+ YOE5+ years in an MSP environment with service leadership experience managing technicians; knowledge of help desk/field operations, ticket flow, escalations, and service KPIs; strong communication and organizational skills.
PSA/RMM, ConnectWise, Autotask, Kaseya, Datto
1w
Save
Mark Applied
Hide
Software Engineering Manager
Wauwatosa or Bellevue or Henrietta or Grand Rapids or Atlanta or Salt Lake City
OnsiteFull Time
8+ YOE3+ MgmtBachelor's degree in a technical discipline, 8+ years of software engineering experience, 3+ years of people management or technical leadership, project delivery, customer leadership, staffing, forecasting, and escalation management.
Warehouse Control System (WCS), Warehouse Execution System (WES), Warehouse Management System (WMS), Enterprise Management System (EMS), Agile
1w
Save
Mark Applied
Hide
Care Manager
Monroe County, New York, United States
$23/hr FieldFull Time
Bachelor's degree preferred in psychology, social work, sociology, or related field, or New York State LPN; case management experience may substitute. Behavioral health, substance use, homelessness, crisis de-escalation, and bilingual Spanish-English experience preferred.
Columbia Protocol
3w
Save
Mark Applied
Hide
Lead Client Services Ops - Growth
Pittsford or Rochester
$72k-$85k/yr OnsiteFull Time
PaylocityNASDAQ: PCTY: Cloud-based payroll and human capital management software provider.
2+ YOEBachelor's degree,2+ years payroll or call center experience,project management and operations experience,proficiency with Microsoft Outlook/Word/Excel,experience with escalations,metrics and HRIS preferred.
Microsoft Outlook, Microsoft Word, Microsoft Excel
1w
Save
Mark Applied
Hide
Managed Payroll Team Lead - Elevate Solutions Team
Rochester, New York, United States
$54k-$85k/yr OnsiteFull Time
PaylocityNASDAQ: PCTY: Cloud-based payroll and human capital management software provider.
2+ YOEBachelor’s degree, 2 years of payroll, finance, or spend management experience with client services/support, escalations, project management, operations, and SQL, Microsoft Access, or Excel proficiency required.
SQL, Microsoft Access, Microsoft Excel, HRIS
3w
Save
Mark Applied
Hide
Executive Managed Payroll Associate - Elevate Solutions
Rochester, New York, United States
$25-$35/hr OnsiteFull Time
PaylocityNASDAQ: PCTY: Cloud-based payroll and human capital management software provider.
2+ YOEBachelor's degree required; 2+ years in managed services and 3+ years in payroll/service bureau preferred. Expert payroll/HCM knowledge, Microsoft Office proficiency, accuracy, and client escalation experience.
Microsoft Office
3w
Save
Mark Applied
Hide
Client Services Supervisor - Majors
Pittsford, New York, United States
$82k-$85k/yr OnsiteFull Time
PaylocityNASDAQ: PCTY: Cloud-based payroll and human capital management software provider.
2+ YOEBachelor's degree, 2 years payroll/finance/client services experience, project management, escalation and retention experience, proficiency with SQL, Microsoft Access, and Microsoft Excel, plus strong communication and reporting skills.
SQL, Microsoft Access, Microsoft Excel
2w
Save
Mark Applied
Hide
Behavioral Health Technician
Canandaigua, New York, United States
$17/hr OnsiteFull Time
High school diploma or equivalent, valid New York driver's license, behavioral health knowledge, crisis de-escalation ability, strong communication, problem-solving, multitasking, and time-management skills.