210 escalations manager jobs at 153 companies in New York
3mo
Save
Mark Applied
Hide
Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
2w
Save
Mark Applied
Hide
Clinical Criteria Escalations Specialist
New York City, New York, United States
$95k-$115k/yr HybridFull Time
Active RN or LPN license plus experience in utilization management, prior authorization, medical necessity review, clinical appeals, CDI, payment integrity, or payer policy review. Strong clinical judgment and written communication required.
Medicare, Medicaid, LCDs, NCDs, HCPCS, CPT, ICD-10
3mo
Save
Mark Applied
Hide
Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
1mo
Save
Mark Applied
Hide
Service Manager 2
New York City, New York, United States
OnsiteFull Time
Experience managing P&L, SLAs, KPIs, and performance metrics; ability to manage projects, escalate issues, and influence multi-tier management; US work authorization required.
ServiceNow
1mo
Save
Mark Applied
Hide
Engagement Manager
New York City or Israel
$110k-$140k/yr HybridFull Time
3+ YOE3+ years managing enterprise implementations or client-facing project delivery; strong relationship and escalation management; experience with SaaS and project tools (Jira, Monday.com); able to coordinate technical teams and manage account health.
Jira, Monday.com
5d
Save
Mark Applied
Hide
AV/VC Escalations Technical Lead
New York City or Canada
$78k-$85k/yr FieldFull Time
Requires Cisco and AV/VC hardware knowledge, signal-flow expertise, strong communication and conflict-resolution skills, mentoring ability, and capacity for physical integration and maintenance work.
Cisco, Cisco TAC
4w
Save
Mark Applied
Hide
Partner Operations Manager
New York, New York, United States
$110k-$140k/yr OnsiteFull Time
3+ YOE3+ years in partner/partner operations, program or business operations; strong project management, cross-functional coordination, escalation management; advanced Excel/Google Sheets and Looker experience.
Microsoft Excel, Google Sheets, Looker
2mo
Save
Mark Applied
Hide
General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
5d
Save
Mark Applied
Hide
Senior Program Manager
Pittsburgh or New York City
OnsiteFull Time
6+ YOEBachelor's degree or equivalent experience and 6+ years in program, project, operations, or product operations roles. Requires complex cross-functional leadership, systems thinking, risk management, escalation resolution, and executive communication.
1mo
Save
Mark Applied
Hide
Technical Account Manager
Hauppauge, New York, United States
OnsiteFull Time
5+ YOE5+ years in MSP/IT services with client-facing account management or vCIO experience; proven team leadership; experience with managed services, SLAs, escalations; strong communication and organizational skills; experience with legal/professional services preferred.
iManage, NetDocuments
1mo
Save
Mark Applied
Hide
Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
2mo
Save
Mark Applied
Hide
Senior Manager, Student Success
New York City, New York, United States
OnsiteFull Time
5+ YOE5+ years leading and scaling operations or customer-success teams in high-growth marketplaces; experience managing small teams, handling escalations, building SOPs, and using CRMs (HubSpot, Salesforce, Airtable).
HubSpot, Salesforce, Airtable
1mo
Save
Mark Applied
Hide
Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
3w
Save
Mark Applied
Hide
Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
3d
Save
Mark Applied
Hide
Manager
Windsor or Union or New York City
$78k-$165k/yr HybridFull Time
5+ YOE2+ MgmtBachelor’s degree in a business-related field, 5+ years in investor services or fund administration, and 2+ years managing people. Requires client escalation, process improvement, compliance, and fund operations experience.
1mo
Save
Mark Applied
Hide
Manager, Customer Engineer
Albany, New York, United States
$88k-$121k/yr OnsiteFull Time
Manage and coach customer engineers, maintain customer relationships, plan accounts and system installations, execute escalations, and deliver district-level financial and operational results.
4w
Save
Mark Applied
Hide
Customer Service Manager
Hauppauge, New York, United States
HybridFull Time
Proven customer service leadership with coaching, KPI and SLA management, escalation resolution, CRM proficiency, and cross-functional collaboration.
Salesforce, ERP, CRM
7h
Save
Mark Applied
Hide
Service Delivery Manager
Queens Village, New York, United States
$100k-$140k/yr OnsiteFull Time
8+ YOERequires infrastructure operations, vendor management, project delivery, root cause analysis, technical escalation, business continuity, disaster recovery, and stakeholder management expertise.
1w
Save
Mark Applied
Hide
Care Manager
Rochester or Monroe County
$23/hr FieldFull Time
Liberty Resources: Providing integrated behavioral health and community social services.
Bachelor's degree preferred or New York LPN, with case management experience accepted in lieu. Requires crisis de-escalation, critical thinking, documentation, and community support skills; bilingual Spanish preferred.
1mo
Save
Mark Applied
Hide
Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
Explore Jobs
Expand Your Job Search
Top Cities in New York for Escalations Manager
- Escalations Manager jobs in New York, NY
- Escalations Manager jobs in Brooklyn, NY
- Escalations Manager jobs in Queens, NY
- Escalations Manager jobs in Manhattan, NY
- Escalations Manager jobs in The Bronx, NY
- Escalations Manager jobs in Staten Island, NY
- Escalations Manager jobs in Buffalo, NY
- Escalations Manager jobs in Rochester, NY
- Escalations Manager jobs in Yonkers, NY
- Escalations Manager jobs in Syracuse, NY
- Escalations Manager jobs in Amherst, NY
- Escalations Manager jobs in Albany, NY
- Escalations Manager jobs in Greenburgh, NY
- Escalations Manager jobs in New Rochelle, NY
- Escalations Manager jobs in Cheektowaga, NY
- Escalations Manager jobs in Mount Vernon, NY
- Escalations Manager jobs in Schenectady, NY
- Escalations Manager jobs in Utica, NY
- Escalations Manager jobs in White Plains, NY
- Escalations Manager jobs in Clay, NY