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78 escalations manager jobs at 51 companies in Roswell, GA

1w
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Staff Technical Escalations Manager
Seattle or Atlanta
$95k-$145k/yr HybridFull Time
Outreach
Outreach: Private AI revenue platform helping sales, marketing, RevOps, and customer-success teams build pipeline, close deals, and forecast.
7+ YOERequires 7+ years in technical escalation, incident management, technical account management, or similar customer-facing work, with complex incident leadership, executive communication, process improvement, and cross-functional influence.
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1mo
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Manager, PMO
Atlanta, Georgia, United States
HybridFull Time
PowerPlan
PowerPlan: PowerPlan is a private enterprise software providing tax, accounting, regulatory, and planning solutions to asset-intensive businesses.
People-management experience, ability to validate project health and financials against evidence, coach project managers, apply PMO governance proportionately, lead customer escalations, strong analytical and communication skills, bachelor’s degree or equivalent experience.
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2w
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Release Manager - Client Implementations
Lincoln or Alpharetta or Berkeley Heights
$68k-$120k/yr OnsiteFull Time
Fiserv
FiservNYSE: FI: Global leader in financial services technology solutions.
8+ YOERequires 8+ years in release or implementation management, deployment coordination, technology operations, or related work; strong change governance, stakeholder coordination, communication, analytical, and escalation skills.
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3mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
Bank OZK
Bank OZKNASDAQ: OZK: A regional bank providing innovative financial solutions.
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
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4w
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CS Program Manager
Atlanta or Newport News
HybridFull Time
Swisslog
Swisslog: Swisslog designs and optimizes robotic logistics systems and software for warehouse and supply-chain customers.
5+ YOE3+ Mgmt5+ years project management experience, 3+ years leading cross-functional teams, BS/BA in engineering, knowledge of warehouse & distribution, client relationship and escalation management; PMP/Scrum certifications desirable.
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2mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Deloitte
Deloitte: Global professional services network providing audit, consulting, tax, and advisory services.
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
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1mo
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Store Manager
Lawrenceville, Georgia, United States
OnsiteFull Time
Precision Tune Auto Care
Precision Tune Auto Care: Provider of automotive maintenance and diagnostic repair services.
3+ YOE3+ years retail management experience, P&L and inventory management, team leadership, customer service and escalation handling, local to Lawrenceville or willing to relocate.
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1w
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Account Manager
Atlanta, Georgia, United States
HybridFull Time
Relay Payments
Relay Payments: Private fintech payment network serving trucking and logistics companies with digital payments for fuel and freight expenses.
3+ YOERequires 3+ years in sales, implementation, partner management, customer success, or account management; portfolio growth, retention, expansion, escalation management, data analysis, and executive communication skills.
AI, automation
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3w
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Operations Manager
Alpharetta or Atlanta or Milton
OnsiteFull Time
PNC Financial Services Group
PNC Financial Services GroupNYSE: PNC: Diversified financial services providing banking and investment solutions.
5+ YOE2+ MgmtManage operations and teams to achieve business results, resolve escalations, ensure compliance, coach staff, and drive process improvements; typically requires 5+ years related experience and 2+ years supervisory experience.
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1w
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Software Engineering Manager
Wauwatosa or Bellevue or Henrietta or Grand Rapids or Atlanta or Salt Lake City
OnsiteFull Time
Dematic
Dematic: Global leader in supply chain automation, serving warehouses, distributors, and manufacturers with software, robotics, and material-handling systems.
8+ YOE3+ MgmtBachelor's degree in a technical discipline, 8+ years of software engineering experience, 3+ years of people management or technical leadership, project delivery, customer leadership, staffing, forecasting, and escalation management.
Warehouse Control System (WCS), Warehouse Execution System (WES), Warehouse Management System (WMS), Enterprise Management System (EMS), Agile
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2w
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Customer Support Manager
Lawrenceville, Georgia, United States
HybridFull Time
Sage
SageLondon Stock Exchange: SGE: Global provider of accounting and business management software.
Leads customer support operations, workforce planning, employee development, performance management, escalations, quality reviews, process improvements, and cross-functional resolution efforts.
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2w
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Call Center Manager
Woodstock, Georgia, United States
OnsiteFull Time
Arrow Exterminators
Arrow Exterminators: Family-owned U.S. pest control serving residential and commercial customers with pest, termite, wildlife, and related services.
3+ YOERequires 3–5 years of call center management experience, team leadership, KPI reporting, data analysis, customer escalation management, process improvement, advanced Microsoft Office and Excel skills.
Microsoft Office, Microsoft Excel
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3w
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Critical Account Manager
Atlanta, Georgia, United States
OnsiteFull Time
Intuit
IntuitNASDAQ: INTU: A global financial technology platform powering prosperity.
3+ YOE3+ years in customer success or account management in B2B SaaS; experience managing complex cross-functional escalations; strong written/verbal communication and organization; familiarity with enterprise accounting or integrations preferred.
Jira, Salesforce, Gainsight
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1mo
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Fayetteville, Georgia - District Manager
Fayetteville, Georgia, United States
OnsiteFull Time
Cellairis
Cellairis: Franchised mobile device repair and accessory retailer.
2+ YOE2+ MgmtMulti-unit retail management experience, ability to drive sales via metrics, schedule and inventory management, hiring/terminations, customer escalation resolution, valid driver\u0002s license, pass background/drug screening.
Microsoft Office
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4w
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Sr Technical Account Manager
Omaha or Norcross
HybridFull Time
ACI Worldwide
ACI WorldwideNasdaq Global Select Market: ACIW: Public payments software serving banks, merchants, billers, and financial intermediaries with digital payment solutions.
5+ YOE5+ years in technical account management or similar, experience with enterprise SaaS/cloud/payments, bachelor\u0019s in CS/Engineering/Info Systems or equivalent, strong communication and escalation management skills.
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3mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
OnsiteFull Time
Bank OZK
Bank OZKNASDAQ: OZK: A regional bank providing innovative financial solutions.
5+ YOE1+ MgmtHigh school diploma required (BA preferred). 5+ years in call center/customer service/banking ops,2+ years in contact center risk/fraud/escalations,1+ year leading frontline teams; strong judgment, documentation, and communication skills.
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1w
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Incident Response Senior Manager
Alpharetta or United States
$135k-$145k/yr RemoteFull Time
Cognizant
CognizantNASDAQ: CTSH: Global professional services providing technology and consulting services.
7+ YOE3+ MgmtRequires 7+ years in incident management or cybersecurity operations, including 3+ years leading incident response; expertise in cyber operations, crisis communication, escalation, and cross-functional response coordination.
SIEM, DLP
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4w
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Property Support Manager - Bilingual
Atlanta, Georgia, United States
OnsiteFull Time
RADCO
RADCO: Atlanta-based private real estate investment and property management firm serving multifamily investors, residents, and hotel owners.
5+ YOE5+ years property management experience, financial and budget literacy, strong communication, de-escalation, organizational and leadership skills, proficiency with Microsoft Word/Excel/Outlook and Yardi; valid driver's license and reliable transportation required.
Microsoft Word, Microsoft Excel, Microsoft Outlook, YARDI
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4w
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Retail Assistant Store Manager-CUMBERLAND MALL
Atlanta, Georgia, United States
$22-$28/hr OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Specialty retailer of home fragrances and personal care products.
Proven retail management or supervisory experience preferred, strong sales and customer service skills, effective communication, ability to coach and de-escalate, high school diploma or equivalent.
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3mo
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Senior OTR Brokerage Manager
Duluth, Georgia, United States
OnsiteFull Time
Geniezip USA
Geniezip USA: Geniezip USA is a U.S. freight brokerage arranging OTR and general-freight transportation through carrier partners.
10+ YOE7+ Mgmt10+ years in logistics/transportation with 7+ years in leadership within non-asset OTR brokerage; master's preferred; strong TMS and Excel; carrier sourcing and lane management; analytical and escalation skills; weekend availability.
TMS, Microsoft Office, Excel, Reporting tools
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