66 escalations manager jobs at 39 companies in Shelton, CT
1mo
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Technical Account Manager
Hauppauge, New York, United States
OnsiteFull Time
5+ YOE5+ years in MSP/IT services with client-facing account management or vCIO experience; proven team leadership; experience with managed services, SLAs, escalations; strong communication and organizational skills; experience with legal/professional services preferred.
iManage, NetDocuments
4d
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Manager
Windsor or Union or New York City
$78k-$165k/yr HybridFull Time
5+ YOE2+ MgmtBachelor’s degree in a business-related field, 5+ years in investor services or fund administration, and 2+ years managing people. Requires client escalation, process improvement, compliance, and fund operations experience.
1mo
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Customer Service Manager
Hauppauge, New York, United States
HybridFull Time
Proven customer service leadership with coaching, KPI and SLA management, escalation resolution, CRM proficiency, and cross-functional collaboration.
Salesforce, ERP, CRM
1mo
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Behavior Manager
East Hartford, Connecticut, United States
OnsiteFull Time
Provide classroom behavior management, de-escalation, supervision, implement treatment plans, complete behavior tracking, and collaborate with staff; some college coursework and experience with disruptive behavior preferred.
3w
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Case Manager - FT (59666)
Bridgeport, Connecticut, United States
OnsiteFull Time
1+ YOEProvide case management for adults in a residential recovery house: assessments, referrals, discharge planning, group facilitation, medication monitoring, documentation, and crisis de-escalation.
Accumedic
2d
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Assistant General Manager - Scarsdale
Scarsdale or Eastchester or Brooklyn or New York
$55k-$65k/yr OnsiteFull Time
1+ YOE1+ MgmtProven consultative sales experience, 1+ year of management or team leadership experience, and strong communication, de-escalation, coaching, multitasking, and computer skills.
2mo
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Plan Management Manager
Hartford or Connecticut
$97k-$122k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
2d
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Retail Store Manager-Clinton Crossing Premium Out
Clinton, Connecticut, United States
OnsiteFull Time
2+ MgmtRequires 2+ years of management experience, preferably in retail, with sales, customer experience, operational results, communication, coaching, and conflict de-escalation skills.
2w
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Court Support Services Case Manager
Waterbury, Connecticut, United States
$26/hr FieldFull Time
1+ YOEBachelor's degree plus 1–2 years in court support, probation, mental health, or substance abuse; case management experience, driver's license, vehicle, insurance, computer proficiency, and crisis de-escalation skills required.
Microsoft Office, Electronic Health Record (EHR)
1w
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Housing Case Manager
Monticello or Orange County or Sullivan County or Ulster County
$25/hr FieldFull Time
1+ YOEHigh school diploma or GED and at least one year working with clients with mental health disorders or chemical dependency recovery. Requires clean NYS driver's license, reliable transportation, communication, computer, and de-escalation skills.
1mo
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Residential Coordinator Supervisor
Washington, Connecticut, United States
$23-$26/hr OnsiteFull Time
Must be 21+, valid driver’s license, experience in human services with children/adolescents, supervisory skills, ability to de-escalate, document incidents, and manage campus safety; bachelor’s preferred.
4w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
2w
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Product Owner - AVP
Purchase or Harrison
$85k-$140k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years of relevant finance industry experience; strong Microsoft Office and Excel skills, communication, organization, problem-solving, and risk escalation abilities.
Microsoft Office, Microsoft Excel
2mo
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IT Project Associate
White Plains, New York, United States
$65k-$85k/yr OnsiteFull Time
Operational ownership of IT intake and roadmap processes, strong communication and follow-through, familiarity with project/intake systems (Monday.com or ServiceNow), ability to identify risks and escalate with recommendations.
Monday.com, ServiceNow
6h
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Behavior Technician - Global Communications Academy - (N140-2627)
Hartford, Connecticut, United States
$58k-$70k/yr OnsiteFull Time
Bachelor's degree required. Requires behavior management, de-escalation, crisis management, data analysis, documentation, and professional communication skills; CPI completion is required after hire.
PowerSchool, SWIS, radio
4w
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Customer Service Lead starting at $19 hourly
Waterford, Connecticut, United States
$19/hr OnsiteFull Time
Provide friendly customer service, manage deliveries and payments, resolve escalated issues, support a small team, and work retail schedules including nights, weekends, and holidays.
CRM (Customer Relationship Management), Ticketing system
3w
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Registered Behavior Technician
Torrington, Connecticut, United States
$21-$25/hr OnsiteFull Time, Temporary
Behavior management knowledge, PMT training, crisis prevention and de-escalation skills; advanced degree preferred or ParaPathways exam. RBT credential required within 100 days.
2mo
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Full-Time Residential Support Staff - Stamford, CT
Stamford, Connecticut, United States
OnsiteFull Time
Previous experience in behavioral health residential settings, HS diploma or GED, crisis management training/experience, ability to document protocols, perform de-escalation and support recoverees.
1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
2mo
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Client Care Specialist Shift Supervisor 4pm-12am
Peekskill, New York, United States
$22/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, minimum 2 years client service experience, experience with homelessness/mental illness, de-escalation skills, proficiency with Microsoft and HMIS, strong time management and empathy.
Microsoft, HMIS
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