148 escalations manager jobs at 96 companies in Stanford, CA
2mo
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Lead, Incidents & Escalations, User Operations
San Francisco, California, United States
$234k-$315k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years incident/escalation management experience, 5+ years hands-on on-call production experience, 5+ years leadership; experience with incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk; strong communication and root-cause skills.
incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk
3mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Leader for regional fulfillment team to resolve executive-level spare part availability issues; requires knowledge of order fulfillment and SAP, strong stakeholder communication, data analysis, process improvement, and ability to lead cross-functional teams; ~10% travel.
SAP, Microsoft Office, Microsoft Excel, Microsoft PowerPoint
3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
2w
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Sr. Technical Program Manager, Product Escalations
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
7+ YOERequires 7+ years in technical support, escalation, account, incident, customer success engineering, or technical program management; enterprise escalation, SaaS/cloud, cross-functional, RCA, and executive communication experience.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk, ITIL, SRE
3mo
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Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
3w
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Senior Software Technical Program Driver - OEM and NCP Escalations
Santa Clara, California, United States
$168k-$259k/yr OnsiteFull Time
10+ YOEBS in EE/CS or equivalent,10+ years experience with 5+ years driving software/hardware customer escalations, hands-on software development for hardware platforms, Agile experience, configuration management familiarity, strong communication.
Agile
3w
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Senior Software Technical Program Driver - OEM and NCP Escalations
Santa Clara, California, United States
$168k-$259k/yr OnsiteFull Time
10+ YOEBachelor's in EE/CS or equivalent,10+ years experience with 5+ years driving software/hardware escalations, hands-on software development for hardware platforms, Agile proficiency, strong communication and technical presentation skills.
Agile
3w
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Events Manager
San Francisco, California, United States
$105k-$115k/yr OnsiteFull Time
4+ YOE4+ years managing full-cycle event operations or hospitality environments; proven operational standards, budgeting, staffing, escalation handling; tech-savvy with Google Workspace and Slack.
Google Workspace, Slack
2mo
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Program Manager
Fremont, California, United States
$105k-$150k/yr OnsiteFull Time
8+ YOELeads manufacturing programs and multiple projects, manages resources and schedules, drives risk and escalation resolution, coaches program/project managers. Typically requires 8+ years program/project experience and a bachelor's degree preferred.
3mo
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Project Manager
Sunnyvale, California, United States
$136k-$166k/yr HybridFull Time
Bachelor's degree in CS/Engineering or related field; experience in project management, technical support, software development, or QA; capable of handling complex customer escalations and coordinating with sales and support engineers.
2w
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Implementation Manager (Sydney)
Sydney or San Francisco
HybridFull Time
Experience leading customer implementations, managing multiple projects, translating technical features into solutions, resolving escalations, and communicating with stakeholders; HRIS and Australian payroll experience is desirable.
JIRA, Salesforce, Google Workspace, Microsoft 365, Slack, HRIS
2mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
2mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
3mo
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Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
4w
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APSC In-Prison Program Manager
Oakland, California, United States
$75k-$80k/yr HybridFull Time
2+ YOE2+ Mgmt2+ years program management and supervisory experience,2+ years working with system-impacted individuals,high school diploma or GED,skills in mediation,de-escalation,project management,Google Workspace and database use.
Google Workspace, EDOVO
3w
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Technical Program Manager, Infrastructure
San Francisco, California, United States
$160k-$200k/yr OnsiteFull Time
5+ YOE5+ years in infrastructure vendor management or related functions; experience with hyperscalers, GPU providers, SLAs, invoice reconciliation, and vendor escalations; strong analytical and communication skills.
2w
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Technical Program Manager
Alameda, California, United States
$110k-$155k/yr OnsiteFull Time
3+ YOERequires 3–5+ years managing technical programs or projects for software, firmware, or embedded systems teams, with cross-functional planning, dependency mapping, scheduling, risk tracking, escalation, and strong written communication.
Jira, Confluence, FDA premarket cybersecurity guidance, SBOM
4w
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
3w
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Senior Operations Manager, Ambient Infrastructure
Mountain View, California, United States
$120k-$150k/yr OnsiteFull Time
8+ YOE8+ years in operations (healthcare tech preferred), triage and escalation ownership, strong documentation and written communication, stakeholder alignment, EHR integration knowledge.
Linear, Epic, Meditech Expanse, Athena, Cerner, eClinicalWorks, HL7, FHIR, REST APIs, token-based authentication
1mo
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User Experience and Support Program Manager - USDS
San Jose, California, United States
$88k-$203k/yr OnsiteFull Time
5+ YOEBA/BS,5+ years program management or customer support operations experience in tech/finance/e-commerce/digital payments,proficiency with data analysis and visualization (Excel,Tableau) and Ticketing/CRM,strong communication and escalation experience.
Microsoft Excel, Tableau, Ticketing/CRM systems
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