89 escalations manager jobs at 41 companies in Townsend, DE
3w
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Service Delivery, Client Mgmt, Project Manager
Glassboro, New Jersey, United States
$82k-$130k/yr OnsiteFull Time
6+ YOEExperience in client relationship management, cybersecurity incident detection & response, SLA/SLO management, FedRAMP/DoD IL compliance, reporting and data analysis, escalation handling, and use of AI for service improvement.
Artificial Intelligence (AI)
1mo
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Hosted Service Delivery Manager
Wayne, Pennsylvania, United States
$105k-$149k/yr HybridFull Time
9+ YOEBachelor's in IT/CS/IS/Business, 9+ years rail or mission-critical service delivery experience, customer account management, 24/7 operations coordination, strong communication and stakeholder/escalation skills.
VPN, MPLS, AWS, PTC back-office systems
1d
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Manager - Risk Management
Kennett Square, Pennsylvania, United States
OnsiteFull Time
1+ MgmtBachelor's in clinical/risk/business required; Master’s preferred. 1+ years supervisory experience. Certifications in health care risk management/safety/process improvement preferred. CPR and de-escalation/restraint required.
1mo
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6313 - Store Manager
Wilmington, Delaware, United States
$17-$19/hr OnsiteFull Time
Proven supervisory and retail management skills including hiring, training, scheduling, cash handling, inventory control, visual merchandising, customer escalation resolution, and ability to occasionally lift 50 lbs and travel overnight.
MPOS, Lids Custom, mobile Point-of-Sale
1mo
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Shelter Safety Manager
Philadelphia, Pennsylvania, United States
$22-$24/hr OnsiteFull Time
3+ YOE3+ Mgmt3+ years supervisory/shift leadership in residential/shelter or 4+ years working with at-risk youth; trauma-informed care, crisis intervention, de-escalation, documentation, and electronic case management proficiency.
2w
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Manager, Technical Support
Philadelphia, Pennsylvania, United States
HybridFull Time
FreedomPay: A payments technology delivering a unified commerce platform, secure payment processing, and merchant-facing solutions.
5+ YOE2+ MgmtBachelor's degree,5+ years technical support experience,2+ years managing support teams,experience with payments and POS/PMS (Micros,Opera,Aloha,InfoGenesis),24/7 escalation management and after-hours availability,strong communication and leadership.
Micros, Opera, Aloha, InfoGenesis
2w
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Call Center Manager (On-Site)
West Chester, Pennsylvania, United States
$70k-$100k/yr OnsiteFull Time
Supervisory call center experience, coaching and KPI management, workforce oversight, escalation handling, ADP payroll familiarity, CRM experience, strong communication and analytical skills.
ADP, CRM
1mo
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HR Manager - Operations
Lehigh Valley, Pennsylvania, United States
$79k-$116k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree preferred in HR/Business; 7+ years HR experience with 3+ years HR management; PHR/SPHR preferred; strong judgment, de-escalation, communication, Microsoft Office and HRIS knowledge; travel willingness; Spanish preferred.
Microsoft Office, HRIS
1w
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Air Logistics Customer Care Manager
Media, Pennsylvania, United States
OnsiteFull Time
2+ YOE2+ MgmtLead customer care teams, manage customer portfolios, drive retention and growth, ensure service delivery, and handle escalations; requires 2+ years freight forwarding and air logistics experience and leadership experience.
Microsoft Office
2d
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Retail Assistant Store Manager-MARPLE CROSSROADS SHOPPING C
Springfield, Pennsylvania, United States
$20-$25/hr OnsiteFull Time
Proven retail management experience, ability to deliver sales and customer experience results, strong communication, coaching and de-escalation skills, high school diploma/GED or equivalent.
6d
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WISD Business Risk Manager III
Wilmington, Delaware, United States
$142k-$236k/yr HybridFull Time
9+ YOEBachelor's degree plus 9+ years relevant experience (or 13 years combined education/work), experience with first-line risk management, RCSA, KRIs, issue escalation and remediation, supervisory experience, strong communication and control design skills.
1mo
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Residential Counselor Manager
Camden, New Jersey, United States
$58k-$63k/yr OnsiteFull Time
4+ YOE1+ MgmtBachelor's degree in social work, psychology or related field; valid driver's license; 4 years direct care with youth in behavioral health or institutional setting; 1 year supervisory experience; First Aid and CPR; ability to perform therapeutic holds and de-escalation.
3w
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Newtown Square (Hybrid)
Newtown Square, Pennsylvania, United States
$78k-$181k/yr HybridFull Time
2+ YOE2+ years supporting customers or consulting; ability to drive retention, manage escalations, understand AI fundamentals, strong business acumen, problem solving, and English proficiency.
S/4HANA, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud
1mo
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Clinical Case Manager III for Adult OP Services
Philadelphia, Pennsylvania, United States
OnsiteFull Time
3+ YOEMaster's in social work/counseling required; state licensure (e.g., LCSW, RN, ARNP, MFT, MHP); 3+ years behavioral health experience; CPR and de-escalation/restraint certification; case management and documentation skills.
1w
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Member Contact Center Assistant Manager
Wilmington, Delaware, United States
$24-$37/hr OnsiteFull Time
3+ MgmtProvide high-level member service, handle complex and escalated calls, supervise contact center operations, ensure regulatory compliance, and support product cross-sell and vendor relationships.
1mo
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Bachelor's Degree in Human Services Crisis Manager/Paraprofessional
Morton, Pennsylvania, United States
$24-$25/hr OnsiteFull Time
Bachelor's in Human Services required; must monitor and respond to crises using de-escalation and approved restraints, document interventions, attend trainings (CPR/first aid), work with students and support IEP/behavior plans.
5d
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ADMS Defect & Vendor Liaison - Remote
Philadelphia or United States
$100k-$170k/yr RemoteFull Time
Experience in defect lifecycle management, vendor coordination, incident triage, ADMS or utility operational systems, root cause analysis, and stakeholder escalation during go-live and stabilization.
GE ADMS, GE Vernova
2w
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PMG Controls Associate
Newark, Delaware, United States
OnsiteFull Time
Support governance, audit readiness, control documentation, oversight, and error/escalation management across product and wealth management platforms.
2w
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Call Center Supervisor (On-Site)
West Chester, Pennsylvania, United States
$55k-$80k/yr OnsiteFull Time
Previous supervisory experience in a contact/call center, strong coaching and KPI management skills, proficiency with ADP and CRM, escalation management and workforce oversight.
ADP, CRM
1w
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Judicial Case Management Supervisor
Dover or New Castle
$51k-$60k/yr OnsiteFull Time
3+ YOESupervise case management staff, oversee case progression, research and resolve escalated issues, prepare narrative reports, and train staff; requires multi-year case management and research experience.
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