93 escalations manager jobs at 59 companies in Warwick, RI
1mo
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Senior Technical Program Manager, AISF
Cambridge, Massachusetts, United States
$140k-$173k/yr OnsiteFull Time
5+ YOE5–7 years program/project management experience in research- or engineering-driven environments; strong stakeholder management, communication, and ability to run governance, roadmaps, and risk escalation.
1mo
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Senior Manager, Services GTM - NA
Boston, Massachusetts, United States
$150k-$180k/yr HybridFull Time
5+ Mgmt5+ years leadership in professional services or sales; experience at the sales–services interface, escalation management, enterprise/SaaS delivery, strong project management, C-level engagement, and excellent communication.
4w
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District Installation Manager Shrewsbury, MA
Shrewsbury, Massachusetts, United States
$65k-$80k/yr OnsiteFull Time
10+ YOEOversee installation lifecycle, lead field teams, manage scheduling, inspections, customer escalations, and job financials; 10 years experience and bachelor's degree preferred; must be 18 and legally authorized to work.
2w
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Escalation Manager
Boston, Massachusetts, United States
$85k-$105k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling executive high-severity escalations, experience with enterprise accounts and partnering with Product/Engineering, strong executive communication, data-driven root-cause skills.
1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
3mo
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Quality Manager
East Providence, Rhode Island, United States
$130k-$150k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years quality experience in automotive manufacturing, 3+ years people leadership, strong knowledge of IATF 16949/ISO 9001, APQP/PPAP, PFMEA, SPC, MSA, 8D, supplier quality and customer escalation management.
APQP, PPAP, PFMEA, SPC, MSA, Gage R&R, 8D, QMS
1w
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8055 - Assistant Store Manager PT
Braintree, Massachusetts, United States
$17-$18/hr OnsitePart Time
Manage store performance and associates, execute sales and merchandising strategies, handle customer escalations, and perform cash and inventory operations.
MPOS, Lids Custom, Point-of-Sale
3w
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Sunday Manager
Cambridge, Massachusetts, United States
$49-$59/hr OnsitePart Time, Temporary
3+ YOE1+ MgmtBachelor's degree required, 3 years public library or customer-service experience with 1 year supervisory experience; ALA master's preferred. Strong customer service, supervisory, communication, de-escalation, and data analysis skills.
1w
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Technical Account Manager Lead AMER
Boston or New York
OnsiteFull Time
Proven leadership of 10+ people, technical account management experience, strong API and integration knowledge (REST, SOAP, OAuth, JSON/XML), hands-on mentorship and escalation management.
REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), Workato, Mulesoft, Zapier
1mo
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Technical Account Manager (TAM)
Boston or New York
RemoteFull Time
7+ YOE7+ years in technical account management or solutions architecture with deep knowledge of Snowflake, Databricks, and BigQuery; post-sales technical ownership, deployments, migrations, escalation management, and East Coast (ET) availability.
Snowflake, Databricks, Google BigQuery
3w
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National Account Onsite Service Account Manager
Groton, Connecticut, United States
$73k-$130k/yr OnsiteFull Time
5+ YOE5+ years in healthcare/insurance/service delivery, 3+ years client-facing experience, high school or equivalent, ability to travel up to 75%, escalation management and cross-functional collaboration skills.
Salesforce, ServiceNow, ACET
3w
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Senior Manager, End User Technology Engineering
Salisbury or Chicago or Quincy
$151k-$227k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in technology; IT service management, ServiceNow, remote support, incident escalation, and ITIL experience; strong communication and delivery skills.
Windows, macOS, Microsoft Intune, Microsoft Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler, Windows Hello for Business, Microsoft Authenticator, Citrix RemoteApps, VDI, Azure Virtual Desktop, ServiceNow, ITIL, Agile
1d
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Case Manager - Part Time
New Bedford, Massachusetts, United States
$22-$39/hr OnsitePart Time
1+ YOERequires high school diploma/GED, one year of substance use treatment experience preferred, valid driver's license, CPR, de-escalation certification, computer skills, and knowledge of substance use and mental health.
HIPAA, 42 CFR Part 2
2mo
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SOP Tech Lead Associate
Framingham, Massachusetts, United States
OnsiteMultiple Commitments Available
Lead associate providing frontline technical leadership, escalation, and deployment governance during cutovers and revisits; on-call coverage and coordination with technicians.
5d
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
Oracle, ERMS, Microsoft Outlook, Sunrise
1w
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Regulatory Escalation Specialist Intermediate
Johnston, Rhode Island, United States
OnsiteFull Time
3+ YOEBachelor's degree in business or related field, minimum 3 years' relevant experience, strong regulatory knowledge, analytical and communication skills, ability to manage escalations and cross‑functional projects.
2mo
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Director of Vendor Relations
Norwell, Massachusetts, United States
$110k-$175k/yr HybridFull Time
Leadership in vendor management and procurement, aviation or procurement experience preferred, strong negotiation and relationship skills, ability to travel for operator visits and manage operational escalations.
2mo
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Managing Director, Managed Services Experience
Frisco or New York City or San Francisco or Los Angeles or Chicago or Boston or London or United States
$182k-$345k/yr OnsiteFull Time
12+ YOE12+ years in managed/professional services with experience in client delivery, governance, onboarding, KPIs/SLAs, escalation management, and stakeholder influence; executive presence and operational discipline required; experience with workflow/automation/AI preferred.
1mo
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Educational Assistant - West Street School
Southbridge, Massachusetts, United States
OnsiteFull Time
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
1d
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Operations Specialist - Trade Management
Boston, Massachusetts, United States
$45k-$60k/yr OnsiteFull Time
Bachelor's degree or equivalent experience; strong written and verbal communication, analytical and problem-resolution skills, initiative, multitasking, deadline management, and ability to resolve and escalate issues.
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