261 escalations jobs at 157 companies in Orland Park, IL
1w
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Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yr RemoteFull Time
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Microsoft Office
4w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
1mo
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Customer Escalations Representative
Scottsdale or Chicago or Arizona or Illinois
HybridFull Time
2+ YOEHigh school diploma required; 2–4 years call center customer service experience; strong customer service, verbal and written communication, problem solving; Microsoft Word/Excel/Outlook proficiency preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
1mo
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Escalations Case Manager - Energy Services
Chicago, Illinois, United States
$19/hr HybridFull Time
1+ YOEHigh school diploma/GED,1+ year customer service or case management experience,knowledge of utility billing and energy assistance programs preferred,strong communication,organization,problem-solving skills,and Microsoft Office familiarity.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint
4w
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AML Escalations Manager - Vice President
Chicago or Tampa
$96k-$153k/yr OnsiteFull Time
7+ YOE7+ years in banking/AML/financial crimes investigations or related fields, people leadership, strong AML/KYC expertise, operational management, and stakeholder influence.
2mo
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IT Support Engineer - Tier 2 Escalations Engineer
Chicago, Illinois, United States
$68k-$80k/yr HybridFull Time
3+ YOE3+ years IT infrastructure support (3-4 preferred), 2+ years MSP experience, advanced networking (VLANs, routing, firewalls), experience with Windows Server/Active Directory/Office 365, network diagnostics (Wireshark), RMM/PSA (ConnectWise preferred), valid driver license and vehicle.
Wireshark, ConnectWise, Microsoft Windows Server, Microsoft Active Directory, Microsoft Office 365, Auvik, PRTX, AWS VPC, Azure, SonicWall, Fortinet, Meraki
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2mo
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Unarmed Security Officer LIMO service
Naperville, Illinois, United States
$17/hr OnsitePart Time
0+ YOEExperience in supervising safety, de-escalation, and customer service; able to follow uniform guidelines and work professionally.
1mo
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Mental Health Counselor - Behavioral Health: Part Time - Days
Chicago, Illinois, United States
$24-$28/hr OnsitePart Time
Bachelor's degree in Psychology, CPR/BLS required, CPI A Plus preferred; strong de-escalation and therapeutic milieu skills.
1w
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Retail Sales Associate-HARLEM-IRVING PLAZA
Norridge, Illinois, United States
$16/hr OnsitePart Time
Retail sales and customer experience results, effective communication, adaptability, de-escalation skills, and availability for varied evening, weekend, and holiday shifts.
1mo
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Customer Service Lead
Rosemont, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years customer service/contact center experience; experience with CRM; escalation management, coaching, analytics, and strong communication and organizational skills.
CRM
2w
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Behavioral Health Registered Nurse
Park Ridge, Illinois, United States
$38-$57/hr OnsiteFull Time
Accredited nursing program completion, state RN license, and BLS certification required. Psychiatric nursing experience and CPI de-escalation certification preferred.
3mo
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Therapist
Elgin, Illinois, United States
$26-$32/hr HybridPart Time
Master’s degree in Social Work or Clinical Psychology; trauma-informed care experience; strong communication and de-escalation skills; MS Office proficiency.
Microsoft Office
1mo
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Project Manager
Hoffman Estates, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years project management experience delivering business software projects, strong client communication, issue escalation, and ability to work with executive stakeholders.
SDLC, Vistex, Contract Management software
1mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years in IT support/operations; experience with ITSM/ITIL, Microsoft 365 and Windows; strong escalation handling, stakeholder communication, and process improvement skills.
ITSM, ITIL, Microsoft 365, Windows
1mo
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Behavioral Health Advisor (.9 FTE/Alternating Shifts)
Dyer, Indiana, United States
OnsiteFull Time
1+ YOEBachelor's in Social Services/Psychology/Social Work, Crisis Intervention and BLS required, TCI completion, de-escalation skills, documentation, and patient monitoring.
3w
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Customer Support Lead
Griffith, Indiana, United States
$24/hr OnsiteFull Time
3+ YOE2+ Mgmt2+ years supervising and 3+ years customer support experience; strong communication, de-escalation, coaching skills; experience with Google Workspace and support platforms.
Google Workspace, Shopify, Gorgias, ShipStation, AfterShip Returns, Agorapulse
2w
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District Manager - Chicagoland Area
Batavia or Chicago or Chicago
$95k/yr FieldFull Time
Bachelor's degree in business or related field; ability to lead and develop store managers, evaluate financial performance, resolve escalations, and travel frequently across district.
1mo
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Customer Service Lead
Rosemont, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4–6 years customer service or contact center experience, CRM/platform experience, escalation management, coaching and communication skills; bachelor\u0002s preferred.
2w
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Salesforce Support Triage Specialist - Associate Director - Chicago
Chicago, Illinois, United States
$80k-$95k/yr HybridFull Time
Hands-on Salesforce experience preferred; strong communication, organization, investigative mindset; familiarity with Jira, Confluence, and AI tools; ability to triage, escalate, and document cases.
Salesforce, Jira, Confluence, Microsoft SharePoint, Microsoft Stream, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Forms, AI
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